So why do they lie about delayed flights?
I get that stuff happens! I'm not mad my flight was delayed 2 hours (just sat in the MLL) but the gate agents and the FA's onboard all said "We were delayed waiting for a late inbound aircraft from Halifax"
- The aircraft that was scheduled to do the route until a couple hours before departure arrived early in YUL, fully operational. It was switched out by ops to cover a flight to YYZ instead a couple hours before it was supposed to depart for YVR. - The inbound from Halifax wasn't late, actually it also arrived early. So the truth was they had to use the aircraft that was planned for this route to cover another route (all 320 swaps) within a couple hours of departure. But there were no "late" aircraft - not the original one planned and not the replacement. |
Because they either a) don't know (unless they call STOC AFAIK) or b) don't give a crap and most customers are stupid anyways. ;)
|
Originally Posted by Sean Peever
(Post 25963054)
I get that stuff happens! I'm not mad my flight was delayed 2 hours (just sat in the MLL) but the gate agents and the FA's onboard all said "We were delayed waiting for a late inbound aircraft from Halifax"
- The aircraft that was scheduled to do the route until a couple hours before departure arrived early in YUL, fully operational. It was switched out by ops to cover a flight to YYZ instead a couple hours before it was supposed to depart for YVR. - The inbound from Halifax wasn't late, actually it also arrived early. So the truth was they had to use the aircraft that was planned for this route to cover another route (all 320 swaps) within a couple hours of departure. But there were no "late" aircraft - not the original one planned and not the replacement. Employees in some customer-facing positions either don't know the answer or they do and know the customer won't like it, so they might change the answer to something the customer might accept. I am reminded of an old voice mail message:: You have reached the Answer Desk - Just plain answers are $1.00 Correct answers are $2.00 and answers which require thought are $4.00 Please deposit the correct change at the sound of the tone. :D |
Chances are, the agents had no idea. They jump from gate to gate and, from what I can tell, just communicate what they're told.
In the past, I've been told by agents that my flight was cancelled because the inbound for another flight was delayed so they used "my" aircraft to cover that flight (happens on YEG-YYC alot, they consolidate flights in the winter). That being said, the agents RARELY announce this - Its what I'm told when I go to the agent and start asking questions :) I don't think agents purposely lie very often. I think its probably misinformation or if it actually a lie, its probably to avoid an angry mob! |
While the answers above may be true, fun or wrong........
On time performance is a public metric, which could actually influence stock price, airplace finance terms, etc. Bonuses for on time performance. |
Originally Posted by Sean Peever
(Post 25963054)
"We were delayed waiting for a late inbound aircraft from Halifax"
I've also said many times, all I want is the truth. If the truth is you don't know, please tell me you don't know. Why in the name of God is that so difficult for these people to grasp? |
Originally Posted by Sopwith
(Post 25963209)
Why in the name of God is that so difficult for these people to grasp?
|
Originally Posted by Sopwith
(Post 25963209)
As I've said many times, late arrival of the inbound aircraft is not, not, NOT the cause of a delay. It is the result of a delay from which AC has not yet recovered.
I've also said many times, all I want is the truth. If the truth is you don't know, please tell me you don't know. Why in the name of God is that so difficult for these people to grasp? |
Originally Posted by Sopwith
(Post 25963209)
As I've said many times, late arrival of the inbound aircraft is not, not, NOT the cause of a delay. It is the result of a delay from which AC has not yet recovered.
I've also said many times, all I want is the truth. If the truth is you don't know, please tell me you don't know. Why in the name of God is that so difficult for these people to grasp? An A320 delay could be due to a back log from fin 739 turbulence in YYC requiring narrowbody swaps to cover domestic widebodies in turn allowing for priority international flights to depart on time. No easy way for the agents to find out about that. If YYZ-PEK is 7 hours late, I don't expect AC to be announcing in PEK that the fleet is stretched due to being down a plane and what they have left is late because of the late arrival of AC31, due to the late arrival of AC873, due to the late arrival of AC872, due to the late arrival of AC34, due to a RTO and tire change in YVR. And I'm someone who likes knowing how things work, though I don't expect AC to provide any more detail than they do. I do agree with the OPs complaint that if a reason is given, it should be truthful even when greatly simplified. |
Originally Posted by winnipegrev
(Post 25963281)
I do agree with the OPs complaint that if a reason is given, it should be truthful even when greatly simplified.
I'd prefer an honest "I don't know" if I was in OP's shoes. |
|
Originally Posted by superangrypenguin
(Post 25963221)
Have you been in a customer facing role before?
|
Originally Posted by Sopwith
(Post 25963322)
Every day of my career for almost 40 years. I didn't get to where I am without being honest and forthright with my clients.
|
What I hate more are rolling delays.
It's delayed by 20 min then another 20 and another 20. Meanwhile the inbound flight has not taken off yet. |
Originally Posted by Sopwith
(Post 25963322)
Every day of my career for almost 40 years. I didn't get to where I am without being honest and forthright with my clients.
Touché. ^ |
All times are GMT -6. The time now is 5:22 am. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.