I work at the airport/for the airline. You're wrong.
Dec 21, 2015, 7:03 pm
#16
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
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So... What are these agents being paid for?
Originally Posted by CloudsBelow
In another thread, on another planet far, far away, an agent is posting to her fellow employees how she dealt with the annoying passenger who couldn't print his own boarding pass because the paper was too flimsy
You think the agent could write a sentence without omitting words?
You think the agent could write a sentence without omitting words?
Dec 21, 2015, 7:08 pm
#18
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
They're paid to print boarding passes on rugged, durable paper.
Not defending the agent. She needs training no doubt.
Just the general theme of people almost looking to be offended and affected by the airline they continue to choose ... And the eagerness to post the fallout from same
Not defending the agent. She needs training no doubt.
Just the general theme of people almost looking to be offended and affected by the airline they continue to choose ... And the eagerness to post the fallout from same
Dec 21, 2015, 11:08 pm
#19
Join Date: May 2012
Location: BKK/SIN/YYZ/YUL
Programs: DL, AC, Bonvoy, Accor, Hilton
Posts: 2,918
They're paid to print boarding passes on rugged, durable paper.
Not defending the agent. She needs training no doubt.
Just the general theme of people almost looking to be offended and affected by the airline they continue to choose ... And the eagerness to post the fallout from same
Not defending the agent. She needs training no doubt.
Just the general theme of people almost looking to be offended and affected by the airline they continue to choose ... And the eagerness to post the fallout from same
Almost looking to be offended? Rest assured, that one need not look to be offended with some AC employees. I do see your point in this specific case. It's somewhat "Sheldon Cooper" to obsess over a piece of paper. The paper BP is adequate. However, we can all agree, that the AC employee could have handled it better.
As an aside, some people will be in for a shock when they see the transition to standard paper stock from cardboard. Many airlines have already implemented what look like cash register receipts as BP and baggage checks. It's coming. My recent flights' BPs on Thai Smile, and NOK were flimsy receipts.
Dec 21, 2015, 11:39 pm
#21
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
Reminded me of asking in the YYZ International lounge to have my boarding passes for *A connecting flights in Europe printed. I was told that the system would only print AC boarding passes, when I asked for a concierge she said she was one. I told her I had had it done many times in many countries and finally ( took seconds once inputted) got it done. She said she didn't know it could be done....
Dec 21, 2015, 11:46 pm
#22
formerly known as DeltaNYC
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC SE100K / BA Bronze / Marriott Ambassador (LT Plat) / Hilton Diamond / IHG Plat
Posts: 1,704
Reminds me of an AC call centre rep who claimed R space had to be available for upgrading from a Lat fare (wrong - P) and I wasn't within the booking window (can be requested anytime). Or an AA gate agent who claimed he could not input my BA number to the reservation because "they don't award miles to BA".
There will always be people who are less knowledgeable with regards to the job they're doing - and this is not unique to AC or to the airline industry for that matter. The distinction is in how the situation is handled, and in this case the AC agent failed miserably at customer service.
BTW Cow, which airport was this?
There will always be people who are less knowledgeable with regards to the job they're doing - and this is not unique to AC or to the airline industry for that matter. The distinction is in how the situation is handled, and in this case the AC agent failed miserably at customer service.
BTW Cow, which airport was this?
Dec 21, 2015, 11:48 pm
#23
Join Date: Dec 2011
Location: YYC
Programs: Aeroplan, Westjet, Marriott, Nexus
Posts: 447
I appreciate the sturdy BPs because the thin kiosk ones are easily crumpled and torn.
Regarding the airport staff I feel bad for those passengers (I sometimes fall in this category) who don't know all the rules or which policies to follow so they have to take the agent's word. Thanks to FT I was able to confidently do a free SDC between YVR-YYC a few month ago after two of three agents said 'ooh, that's probably going to cost you'. It's not as bad as saying 'you're wrong' of course but those comments could have persuaded others to forgo standby and wait the three hours.
Regarding the airport staff I feel bad for those passengers (I sometimes fall in this category) who don't know all the rules or which policies to follow so they have to take the agent's word. Thanks to FT I was able to confidently do a free SDC between YVR-YYC a few month ago after two of three agents said 'ooh, that's probably going to cost you'. It's not as bad as saying 'you're wrong' of course but those comments could have persuaded others to forgo standby and wait the three hours.
Dec 21, 2015, 11:51 pm
#25
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Posts: 100,399
Often airline agents (phone or airport) lie if they think this will save their time. Sometimes the stuff they make up is amazing.
Dec 21, 2015, 11:53 pm
#26
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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
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Posts: 100,399
Dec 21, 2015, 11:54 pm
#27
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Dec 22, 2015, 12:12 am
#28
Join Date: Feb 2012
Programs: AC E75K; SPG Gold; IHG Ambassador; NEXUS
Posts: 93
Reminded me of asking in the YYZ International lounge to have my boarding passes for *A connecting flights in Europe printed. I was told that the system would only print AC boarding passes, when I asked for a concierge she said she was one. I told her I had had it done many times in many countries and finally ( took seconds once inputted) got it done. She said she didn't know it could be done....
A few minutes later in the MLL. "Sorry sir, we can't do that here; you'll have to wait until you arrive in Munich."
Next morning now, in Senator lounge in MUC. "Here's your boarding pass, sir; but why didn't they just print it in Toronto?"
Dec 22, 2015, 1:02 am
#29
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,512
Similar--I'm checking in at AC counter for YYZ-MUC-MAD and ask if they can print my boarding pass from MUC to MAD (LH flight). "Sorry sir, we can't do that here, but they can do it in the MLL.
A few minutes later in the MLL. "Sorry sir, we can't do that here; you'll have to wait until you arrive in Munich."
Next morning now, in Senator lounge in MUC. "Here's your boarding pass, sir; but why didn't they just print it in Toronto?"
A few minutes later in the MLL. "Sorry sir, we can't do that here; you'll have to wait until you arrive in Munich."
Next morning now, in Senator lounge in MUC. "Here's your boarding pass, sir; but why didn't they just print it in Toronto?"
Reminds me of a complex ticket I booked last week involving flights on LH, AC and UA. First two agents I called claimed "I don't see this availability" or "we can only book flights with AC flight numbers" or "this ticket will cost you $10k"
Third agent took the flight numbers, dates, city pairs and booking classes and priced out exactly what I had found online.
Dec 22, 2015, 1:06 am
#30
Suspended
Join Date: Nov 2007
Location: YVR
Programs: Air Canada Super Elite 2+ Million Miles
Posts: 2,478
Similar--I'm checking in at AC counter for YYZ-MUC-MAD and ask if they can print my boarding pass from MUC to MAD (LH flight). "Sorry sir, we can't do that here, but they can do it in the MLL.
A few minutes later in the MLL. "Sorry sir, we can't do that here; you'll have to wait until you arrive in Munich."
Next morning now, in Senator lounge in MUC. "Here's your boarding pass, sir; but why didn't they just print it in Toronto?"
A few minutes later in the MLL. "Sorry sir, we can't do that here; you'll have to wait until you arrive in Munich."
Next morning now, in Senator lounge in MUC. "Here's your boarding pass, sir; but why didn't they just print it in Toronto?"
Suggestion for CC, get bar-code tattooed on your forehead and get it registered as permanent BP - save a lot of time especially for EYW.
BEST Wishes IN NEW Year TO All