Missing transactions

Old Dec 23, 02, 8:18 am
Original Poster
Join Date: Dec 2002
Location: Toronto
Posts: 414
Missing transactions

I am missing a couple of rental car transactions in my account from a couple of months ago. The aeroplan website says that I should send the receipts to a PO box in Vancouver, while the recording at the aeroplan phone number says I should send it to a PO box in Dorval.

Which (if not both) is the correct address, and if both, does it make a difference which one I send it to? Will one process it faster than the other?
Jono is offline  
Old Dec 23, 02, 10:04 am
Join Date: Oct 2000
Location: TBD. In a server room.
Posts: 2,083
I would use the Vancouver address to claim for retroactive credits.
AlmostThere is offline  
Old Dec 23, 02, 2:34 pm
Join Date: Jul 2001
Location: Citizen of Canada, Member of the World!
Programs: AA, AB, AC, AD, AE, AF, AG... you get the picture
Posts: 2,091
and if by chance, the rentals were with Budget, you'll need some luck in coaxing the points from them. I had four rentals with them over the past 4 months and they only posted one, despite repeated letters to Aeroplan and Budget with receipts to show. Although they claim it has nothing to do with their parent company's Ch 11, ya gotta wonder...
Fermat is offline  
Old Dec 23, 02, 3:31 pm
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,215
You'll need to send it to the Vancouver address if you have no status. Only SuperElites/Elites should send their mail to the SuperElite/Elite desk address.

Make sure you keep a copy of everything before you send it off. Try using XpressPost without signature so you can keep track of whether it arrived.

[This message has been edited by Empress (edited 12-23-2002).]
Andrew Yiu is offline  
Old Dec 23, 02, 3:31 pm
Join Date: Jan 2002
Location: Montreal,Que,Ca
Posts: 213
As an Aeroplan Elite member you should send it to

Aeroplan Elite Centre
PO Box 18000-Station Airport
Dorval PQ.H4Y1H8

This will insure prompt processing

Gazou2002 is offline  

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