Did Air Canada tell you that they cover only up to CAD$100 for hotel?
Does the following sound familiar? Did you receive a message with such or similar information from Air Canada's customer service?
Air Canada provides accommodation and meals to our passengers when they are forced to overnight. The maximum amount we cover for hotel is $100.00 CAD, breakfast $10.00 CAD and dinner $15.00 CAD. We would like to hear from you. Please post or send us copies of such emails from Air Canada. |
No, I've always just been given an actual hotel voucher for a specific hotel that I exchanged directly for a room.
There was never any dollar amount discussed. I'm also not sure we want/need ambulance chasers on FT. |
Originally Posted by canadiancow
(Post 25778563)
I'm also not sure we want/need ambulance chasers on FT.
|
Like cow, I've just been handed a voucher for a specific hotel. I have no idea how much it cost AC.
As for the meals, what do you want, a blank cheque to go to a 3-star Michelin restaurant? |
Originally Posted by adam.smith
(Post 25778575)
As for the meals, what do you want, a blank cheque to go to a 3-star Michelin restaurant?
Under the law, it cannot limit passengers to a fixed amount. The airline has to abide by the law. |
What's reasonable? At any airport I've been to in Canada, $10 will get you a coffee and a muffin for breakfast, and a sandwich and or burger and drink or something like that for lunch/dinner. Seems fairly reasonable to me. It's not a steak and a couple of beers, but it's hardly outrageous and if you want to fight to improve life for airline passengers in Canada, there are far better things to focus your time on than the meal reimbursements.
|
The main issue is hotels. There are people who were not provided vouchers, but told to find accommodation on their own, and then Air Canada refused to pay the bill even though it was reasonable knowing the prices in the cities in question (e.g., London, Paris).
There were given a piece of nonsense about Air Canada covering only up to $100 for hotels. This is illegal. The airline is profiting from not paying what is owed to passengers. We already have some evidence, but the more such emails we have, the better.
Originally Posted by adam.smith
(Post 25778600)
What's reasonable? At any airport I've been to in Canada, $10 will get you a coffee and a muffin for breakfast, and a sandwich and or burger and drink or something like that for lunch/dinner. Seems fairly reasonable to me.
|
Originally Posted by AirPassRightsCA
(Post 25778549)
Does the following sound familiar? Did you receive a message with such or similar information from Air Canada's customer service?
If so, you may have been shortchanged. According to Article 26 of the Montreal Convention, no airline can limit hotel or meal reimbursements like this. We would like to hear from you. Please post or send us copies of such emails from Air Canada. |
I've never had this issue with AC. Like others, I've always been handed a voucher. In YVR, I get put up at the Fairmont, so I've been very happy with the handing in IRROPS.
|
Originally Posted by AirPassRightsCA
(Post 25778617)
The main issue is hotels. There are people who were not provided vouchers, but told to find accommodation on their own, and then Air Canada refused to pay the bill even though it was reasonable knowing the prices in the cities in question (e.g., London, Paris).
There were given a piece of nonsense about Air Canada covering only up to $100 for hotels. This is illegal. The airline is profiting from not paying what is owed to passengers. We already have some evidence, but the more such emails we have, the better. Did you check what you get get for CAD$10 at Heathrow (LHR)? As for CAD10 @ LHR, I've never been stuck at LHR and handed a voucher, so I don't know whether they give out the same thing there (which would surprise me), nor do I really spend time outside the lounge at LHR, so I don't know what things cost there. |
Originally Posted by adam.smith
(Post 25778633)
I agree that hotels are an issue worth pursuing.
|
There was a case - in the maritimes I think - that someone brought up here. IIRC, Ben L responded.
In that case, AC had no hotel vouchers, so have a $100 or something.
Originally Posted by adam.smith
(Post 25778600)
What's reasonable? At any airport I've been to in Canada, $10 will get you a coffee and a muffin for breakfast, and a sandwich and or burger and drink or something like that for lunch/dinner. Seems fairly reasonable to me. It's not a steak and a couple of beers, but it's hardly outrageous and if you want to fight to improve life for airline passengers in Canada, there are far better things to focus your time on than the meal reimbursements.
Doesn't take much effort for an airline knowing what things cost in and in the vicinity of airports it operates to. There may be better things to fight for, but they can all be dismissed as minor details if the automatic instinct is to declare that suggesting that $15 is unlikely to cover dinner at an airport is tantamount to asking for a Michelin starred meal. Use Government (provincial, federal, whatever) meal or hotel allowances as guidelines if doing research is too demanding. |
Use Government (provincial, federal, whatever) meal or hotel allowances as guidelines if doing research is too demanding. Obviously, when you are stranded, you do not have the time to find the best bargain. |
Originally Posted by adam.smith
(Post 25778633)
I agree that hotels are an issue worth pursuing.
As for CAD10 @ LHR, I've never been stuck at LHR and handed a voucher, so I don't know whether they give out the same thing there (which would surprise me), nor do I really spend time outside the lounge at LHR, so I don't know what things cost there. |
I have always been given vouchers
|
All times are GMT -6. The time now is 2:33 pm. |
This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.