Segments not credited
Nov 25, 2015, 4:35 pm
#1
Original Poster
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Segments not credited
In August I was supposed to fly home from Sacramento via Denver on United, however United cancelled my flight and put me on Delta instead. I requested missing flight credit on AP including my original itinerary and Delta boarding passes.
Today I received a letter from AP informing me that Delta wasn't part of the Star Alliance and the segments would therefore not be credited!!!!!
What's my next step to get these segments credited?does anyone have contact info for anyone at AP who can help?
Thanks
Today I received a letter from AP informing me that Delta wasn't part of the Star Alliance and the segments would therefore not be credited!!!!!
What's my next step to get these segments credited?does anyone have contact info for anyone at AP who can help?
Thanks
Nov 25, 2015, 6:25 pm
#4
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Nov 25, 2015, 9:45 pm
#6
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
Please update if you can.
I had a similar situation flying LAS-IAH-MCO on UA. I discovered though on-board wifi during the first leg that the second leg was cancelled for mx. No arrangements, just planning to leave a deaf person stranded in a strange airport.
After some complaining on my behalf, UA put me on DL from IAH to MCO via ATL.
I haven't seen the refund of my E+ seat upgrade come to think of it, but I had given up on getting the miles even though my original routing was *A.
I'm not going to make another level up at this point, but miles are miles, maybe a threshold bonus.
I had a similar situation flying LAS-IAH-MCO on UA. I discovered though on-board wifi during the first leg that the second leg was cancelled for mx. No arrangements, just planning to leave a deaf person stranded in a strange airport.
After some complaining on my behalf, UA put me on DL from IAH to MCO via ATL.
I haven't seen the refund of my E+ seat upgrade come to think of it, but I had given up on getting the miles even though my original routing was *A.
I'm not going to make another level up at this point, but miles are miles, maybe a threshold bonus.
Nov 25, 2015, 10:04 pm
#7
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
reply back and tell them that you (UA) cancelled the flight and that the only way you can get credit is if UA tells AC/Aeroplan to credit. Please fix it.
Nov 26, 2015, 8:11 am
#8
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,567
All you need to do is send an email to Aeroplan with your original BP (UA), new BP (DL) and explanation of what happened.
They will then decide if they will give you the credit or not.
UA has nothing to do with it
They will then decide if they will give you the credit or not.
UA has nothing to do with it
Nov 26, 2015, 8:45 am
#9
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
I've had this issue before, and the only way I was able to get it resolved after many months of back and forth was to get the original operating carrier (UA) to send the request.
Nov 26, 2015, 12:16 pm
#10
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,328
I sent an email to [email protected] (or something like that) and they gave me ORC.
This was when US rebooked me on AA.
Just call Aeroplan and explain the situation. They'll tell you exactly what to do.
This was when US rebooked me on AA.
Just call Aeroplan and explain the situation. They'll tell you exactly what to do.
Nov 26, 2015, 3:37 pm
#11
Original Poster
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Thanks everyone I'll try the email address Cow provided and see what happens. I also posted on their FB page as that seems to get responses.
I'll let you know if I ever get the segments
I'll let you know if I ever get the segments
Nov 26, 2015, 5:40 pm
#12
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,822
Nov 27, 2015, 5:36 pm
#13
Original Poster
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
Update: I had emailed Air Canada and they replied that they saw I was protected on Delta and should be entitled to the miles & segments and will contact AP to get them credited 
Nov 27, 2015, 5:44 pm
#14
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Nov 27, 2015, 7:49 pm
#15
Original Poster
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 175
I used [email protected]