gesmith10

Has anyone tried to link (not merge) an AP domestic PNR to a revenue international PNR. Legal connection and all just wouldn't mind having a note on file to link.

Dorian

Any two or more PNR's can have cross references added but in the end they are just notations and not automated system actionable items.

SearsTower

I'm flying back from YMM through YYC to YYZ and then YGK on Oct 8th on a paid PNR. My wife and daughter are flying with me from YYC onward on Aeroplan tickets and I called the SE desk and they gladly linked them, but said they could not move them up to sit with me. I could have gone to the back of the bus if I wanted though.

canadiancow

Up to J, or up to a preferred seat?

If the latter, I'd try again at the airport.

SearsTower

Preferred seat. I will be be trying again

Nitehawk

Call the concierge. They've done it for me when travelling with a friend who's seat I IKK'd before heading to the airport.

yyznomad

This.

canadiancow

The concierge isn't going to help before day of departure.

Even if you're checked in, if you're flying "tomorrow", they're likely going to transfer you to the SE desk at reservations.

yyznomad

You seem to have much more concierge experience than I... however, I can say that I've been helped by the concierge in such scenarios before day of departure...

canadiancow

Was this before or after they moved to the call center?

I wanted to do a SDC (or have them note it so they could do it when the system allowed it*), so I called in. I was checked in, but it was day before my flight.

I couldn't get three words in before she transferred me after realizing my flight was "tomorrow". And of course reservations couldn't do anything because the purpose of the SDC was to extend my stay in YVR (on a YYZ-YVR-SFO itinerary) to greater than 4 hours.

*I once emailed the YVR concierge to ask about standby a couple weeks ahead of my flight. They said it could be done. I called back the day of the flight, and they said "Oh Mr. Cow, yes, we already put you on standby." They'd actually recorded that I had requested it, and processed it as soon as it was possible.

yyznomad

After the lame call centre was imposed - that was original assumption based on your post.

Don't get me wrong though - I had to call back more than once to get what I needed done by the concierge before day of departure.

canadiancow

Ahhhh HUCA

My new strategy is to just call right after midnight.

Or send an email. It's always harder to say no via email, because they KNOW you'll have a record of it.

yyznomad

Yeah, unfortunately, DWIT involves effort but when I did that, I was hell bent on getting it done in advance. I never said getting concierge help was easy, but once concierged helped, it was easy.