AC Great Handling of a Cancelled Flight (Whitehorse - Vancouver)
Sep 8, 2015, 10:13 am
#1
Original Poster
Join Date: Oct 2013
Location: YVR/BLI
Programs: SPG Gold, Marriott Gold
Posts: 232
AC Great Handling of a Cancelled Flight (Whitehorse - Vancouver)
I just thought I would post this because I had never heard of it happening.
Yesterday my parents were scheduled to fly from Whitehorse to Vancouver on AC290. When the flight from Vancouver arrived with a problem they cancelled the flight.
To fix the problem they chartered Air North to do the flight and my folks were only about 3 hours late.
Yesterday my parents were scheduled to fly from Whitehorse to Vancouver on AC290. When the flight from Vancouver arrived with a problem they cancelled the flight.
To fix the problem they chartered Air North to do the flight and my folks were only about 3 hours late.
Sep 8, 2015, 10:21 am
#2
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
I just thought I would post this because I had never heard of it happening.
Yesterday my parents were scheduled to fly from Whitehorse to Vancouver on AC290. When the flight from Vancouver arrived with a problem they cancelled the flight.
To fix the problem they chartered Air North to do the flight and my folks were only about 3 hours late.
Yesterday my parents were scheduled to fly from Whitehorse to Vancouver on AC290. When the flight from Vancouver arrived with a problem they cancelled the flight.
To fix the problem they chartered Air North to do the flight and my folks were only about 3 hours late.
I suspect it was probably the station manager at YXY who proposed the solution and AC corporate okay'd it.
YXY is one of my favorite small stations to deal with and pass though.
Sep 8, 2015, 10:45 am
#4
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,107
To charter another company's aircraft goes well above and beyond taking responsibility.
Sep 8, 2015, 12:45 pm
#6
Join Date: Dec 2007
Location: Toronto - YYZ
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Sep 8, 2015, 3:56 pm
#7
Join Date: Jul 2011
Posts: 583
Cheers
Sep 8, 2015, 4:20 pm
#9
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Sep 8, 2015, 6:28 pm
#10
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
If not automatic, you could submit for original routing credit, and you would receive it.
Sep 8, 2015, 6:38 pm
#11
Join Date: Dec 2002
Posts: 8,002
In the simplest sense, yes. In theory it should be like any other Air Canada Express flight....operated by.....
However AC will show AC290 as being cancelled so it may be like pulling teeth to get the miles.
Over the years 4N on several occasions have upguaged equipment to accommodate AC flights breaking down. Especially in the winter when the E90 gets cold soaked and has trouble starting around -40.
However AC will show AC290 as being cancelled so it may be like pulling teeth to get the miles.
Over the years 4N on several occasions have upguaged equipment to accommodate AC flights breaking down. Especially in the winter when the E90 gets cold soaked and has trouble starting around -40.
Sep 8, 2015, 6:54 pm
#12
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I've been quoted a policy of granting ORC when (and only when) you are rerouted to non Star Alliance during IRROPS, and I have not had any issue being granted AQM when that has happened.
Sep 9, 2015, 10:37 am
#13
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Requested ORC for a UA mechanical rebooked on Alaska and after 3 months got a form letter saying "that UA flight was cancelled, therefore it cannot be credited". Attached original ticket & BP as well as new ticket as I've done in the past. YMMV, I guess.