Are United mainline P fares no longer eligible for AP mileage accumulation?
Jul 27, 2015, 11:31 am
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Are United mainline P fares no longer eligible for AP mileage accumulation?
I flew YYZ-EWR-SFO on July 7 on UA on a P fare.
YYZ-EWR was a regional operator (I don't remember which one). EWR-SFO was mainline.
Both boarding passes had my Aeroplan number (they showed AC-xxxxxx123), and said "Star Alliance Gold".
YYZ-EWR posted normally, EWR-SFO hadn't posted after 14 days, so I submitted a missing mileage request.
I just received a reply. It had this nice little box that shows me they were able to look up the ticket (otherwise they wouldn't know it was a P fare).
Awesome, they're going to tell me what the problem is!
Nope, I definitely flew EWR-SFO.
The boarding pass definitely says 1984, so that can't be it.
I guess that means P fares on United mainline are no longer eligible. There is no other explanation according to the email.
YYZ-EWR was a regional operator (I don't remember which one). EWR-SFO was mainline.
Both boarding passes had my Aeroplan number (they showed AC-xxxxxx123), and said "Star Alliance Gold".
YYZ-EWR posted normally, EWR-SFO hadn't posted after 14 days, so I submitted a missing mileage request.
I just received a reply. It had this nice little box that shows me they were able to look up the ticket (otherwise they wouldn't know it was a P fare).
Originally Posted by Aeroplan
The flight you submitted is not eligible for Aeroplan Mile accumulation due to one of the following reasons:
Originally Posted by Aeroplan
- Invalid origin and destination combination; please resubmit your flight mileage credit request and enter the correct departure and arrival airports
Originally Posted by Aeroplan
- Invalid flight number; please verify your travel documents and resubmit your flight mileage credit request to enter the correct flight number
Originally Posted by Aeroplan
- The booking class or fare you purchased is ineligible; click here for more details on how to earn with this partner
Jul 27, 2015, 11:53 am
#3
Join Date: Oct 2007
Location: Calgary, Alberta, Canada
Programs: Aeroplan 75K, Bonvoy Titanium
Posts: 1,369
Strange, considering P is explicitly listed as earning 150% on the partner page for United.
Jul 27, 2015, 12:10 pm
#5
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Jul 27, 2015, 1:10 pm
#7
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,417
Sounds like a CYA email listing 3 different reasons and leaving it to the OP to figure out. Call them and they will likely agree and credit the miles. Perhaps our friends at UA did not file the correct paperwork with AC/AE and either flight or carrier or fare class was not communicated in the mileage charts. Very easy to deny claims via email, much harder to do so when talking to someone who can reason back.
Jul 27, 2015, 1:23 pm
#8
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,958
What a pain for OP to have to chase these miles that are owed to him!!
My guess is you are going to start getting a bunch of finger pointing:
Aeroplan: "All we show is what United reported...speak with them"
United: "We reported correctly. It is Aeroplan's fault. Speak with them"
Good luck...Hope all gets resolved. P is still showing as 150% earning on AP site, so I hope it stays that way.
My guess is you are going to start getting a bunch of finger pointing:
Aeroplan: "All we show is what United reported...speak with them"
United: "We reported correctly. It is Aeroplan's fault. Speak with them"
Good luck...Hope all gets resolved. P is still showing as 150% earning on AP site, so I hope it stays that way.
Jul 27, 2015, 1:57 pm
#9
Join Date: Dec 2000
Programs: AA Platinum 1MM, AC SE*100k, Hilton Diamond, Marriott Gold, SPG Gold
Posts: 2,353
P fare qualifies 150% miles on AC
P fares on United get 150%..
I just flew United on P fare last week and received 150% miles to my AC account.
It's probably a bug.
I just flew United on P fare last week and received 150% miles to my AC account.
It's probably a bug.
Jul 27, 2015, 2:04 pm
#10
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,302
Jul 27, 2015, 2:36 pm
#13
Join Date: Mar 2004
Location: Canada
Programs: Virtuoso TA, Four Seasons Pref Partner, Rosewood Elite TA, Ritz Carlton STARS TA
Posts: 4,734
Jul 27, 2015, 3:40 pm
#15
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,742
Perhaps this is related to the same glitch that has kept many people from earning their Aeroplan miles on flights operated by Skywest and other regional carriers for UA?