Looks like you were rouge-d up

Ha ha, that's one way to solve that problem.

[QUOTE=yulred;25046371]Didn't realize that people's experiences were so limited to AC that they don't know what other airlines offer in Y. This experience is much closer to the bottom than 'normal'.
(Hint: AC's long haul Y product no longer compares favourably to US carriers, let alone Asian ones)

Frankly neither does their business class product. Flew from YUL to LHR last year in their "new business class" Food was disgraceful and the seating was certainly not the most comfortable business class I have been on. On the same level as Lufthansa business as far as i am concerned

Yeah, really hitting the bottom here...

OP is probably looking for the service as outlined in the menu and on the website. On flights of 2 hours or longer, meals are offered in the BOB.

The 75 minute delay is definitely worth mentioning. The delay may not be in AC's control, but good customer service is within their control. Looks like they didn't provide those things that were within their control.

Holy apologist batman.

You are going to get chastized here, this forum firmly believes that AC is gods gift to man when it comes to business class. With Y at a constantly declining pitiful state, this decade old business product is the only thing AC loyalists hang on to.

Yes, because catering the whole Y section (and not just the first 10 rows) is a J thing. Have to remember that the next time I am booked in row 25. No food. Even on a catered flight... :confused:

Give me a break. The OPs expectation is totally reasonable. And even expressed in a reasonable fashion. Yours isn't.

I'm not saying they don't have the service, he seemed to be complaining there wasn't oodles of it, or exactly what he wanted. Which just isn't realistic. He could've easily flown direct and chose not to.

I don't defend poor service. Never have, never will. But from what I read in his post, the only poor service he got was "indifferent staff". Being sold out of snacks on a short flight isn't poor service, MAYBE it's poor planning, maybe it's bad luck, but I think regardless of who you're flying this can/does happen.

I never said he wasn't entitled to be disappointed, I was saying from the sounds of things, outside of "indifferent staff" he got a product commensurate with the type of ticket he bought, Y, and what others offer. Do we all agree that the airline industry standards have gone, I'd say yes. But that doesn't mean that just because you want more means you should expect more. And no, no one needs to clear anything with me...but him pointing any blame on the airline for passengers no showing, offends me. Which I'm entitled to as you'd like to say. I'm not sure what business you're in, but it's not fun to have blame laid at your feet constantly when it's got nothing to do with you. If my crew was slow loading your plane and THAT's why you took a 75 minute hit...then I'm happy to come on board on the PA and say that. But when a few a**holes decide they'd rather sit at the bar than board their flight and my job is to now find their bags...I'd love to see the passengers allowed on board when they show up late, just to be publicly shamed.

I'm 100% with you on this. I wish they'd take those menus out. Recently I asked for one of the pizzas and was told they don't get stocked on night flights. The menus/timings/flight lengths, are so specific I'm amazed anyone ever gets a chance to partake in the BOB. Personally I don't think there's a need for "real food" on a 3 hour flight. But I do agree that if it's on the menu, it should be there.

I never defended them not serving water or keeping in touch with the passengers. But if he knows the reason (which was bagpulls) then that means SOME information was passed along. Would I have been pissed sitting on the plane? Bet your ... I would've. But if they tell me it's for bagpulls, knowing how that works, my anger would immediately get redirected to the inconsiderate jerkoffs who decided flying wasn't important.

I'm not an AC apologist, I would say the same for any airline in this situation. Yes, they should've served up some water and maybe an extra announcement or two, but how many times do you really want to hear "folks we're still looking for the bags"?

I hear you on some of this. If there's initial anger/annoyance to be felt, it should be towards those pax that didn't show for the flight (though even then, it can be beyond the "tardy" pax's control). But it's becoming more and more common for the staff on board to have an indifferent attitude when dealing with customers. A small amount of empathy and compassion can go a loooooong way. FAs are in the business of customer service (yeah, yeah, safety too). Sometimes frustrated pax just need to be thrown a bone.

From YYZ-FRA, I'm always hungry when I arrive FRA (AC876). When I take Y but if its J then I'm always full :)

But the banana bread seems to taste "good" when you're hungry lol

Dumb. The only legitimate complaint by the OP might be the arrival meal to FRA, which seems to be exaggerated given the overall post. Running out of items for sale is something very normal to NA airlines, especially on flights that have experienced delays between meal times. All the rest is just whining.

I think I'm 1/6 on AA and 4/13 on UA and 1/3 on DL in being able to purchase what I wanted onboard. I no longer bother, because expecting this is being stupid.

Lol. Except I fly non-AC more than you fly anything in an entire year.

Indeed. In the month of June, I flew Y long haul....6? times (sadly, long story, and NOT on ac). Comments like the ones you quoted are :rolleyes::confused:

Y in AC is NOTHING to write home about, but is it worse than other carriers? No. Same garbage, just another airline.

Exactly. Some people will whine over anything and everything.

deleted