Hold times deplorable
Mar 4, 2015, 6:27 pm
#16
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I was wondering if they would be "d0uchy" and refuse to speak English since I selected the French option...
Mar 4, 2015, 6:30 pm
#17
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Rolleyes always appreciated! Right back at ya!
Mar 4, 2015, 7:41 pm
#19
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Imagine.. you are waiting for an hour only to get an agent who is inexperienced and is not at all well-versed on the rules... do you HUCA?
Mar 4, 2015, 7:47 pm
#20
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Mar 4, 2015, 7:55 pm
#21
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Well, yeah 
Yeah... HUACA has never actually worked for me. I wonder if it's because they annotated the record.
Yeah... HUACA has never actually worked for me. I wonder if it's because they annotated the record.
Mar 4, 2015, 7:56 pm
#22
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For the record, I was going for something else. I haven't had an incompetent AC phone agent who couldn't do what I needed them to do. Have they required coaching, oh yeah, but not to a point where I go **** it, HUCA time.
Mar 4, 2015, 8:25 pm
#23
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I did the HUCA, got another agent, they told me what was on the file and said "oh, I guess they didn't realize it was a latitude ticket, I'll take care of it for you" and 3 min later done.
Mar 4, 2015, 9:27 pm
#24
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Mar 4, 2015, 9:32 pm
#25
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Thru experience via a friend, yes they will speak English, though with a heavy accent. Wait time was 9 mins for French and 35mins for Eng.
Mar 5, 2015, 12:08 am
#26
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Actually I HAVE had that happen before (sort of) the first Agent noted the record of what I was trying to do (which I might add was super simple and well within the rules, it was changing a flight for no fee on a latitude B ticket).
I did the HUCA, got another agent, they told me what was on the file and said "oh, I guess they didn't realize it was a latitude ticket, I'll take care of it for you" and 3 min later done.
I did the HUCA, got another agent, they told me what was on the file and said "oh, I guess they didn't realize it was a latitude ticket, I'll take care of it for you" and 3 min later done.
"Oh, this is Latitude. There will be no charge. Latitude has free changes."
"What about fare difference?"
"No, I'm pretty sure it's free."
"Can you double check?"
*type type type type type*
"Oh, it will be about $300."
"Thank you."
Mar 5, 2015, 8:04 am
#27
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I called in to ask how much it would cost to change a B fare SFO-YYZ, about 5 days before departure. It was a 30 day advance purchase fare.
"Oh, this is Latitude. There will be no charge. Latitude has free changes."
"What about fare difference?"
"No, I'm pretty sure it's free."
"Can you double check?"
*type type type type type*
"Oh, it will be about $300."
"Thank you."
"Oh, this is Latitude. There will be no charge. Latitude has free changes."
"What about fare difference?"
"No, I'm pretty sure it's free."
"Can you double check?"
*type type type type type*
"Oh, it will be about $300."
"Thank you."
Why would you keep pressing if the agent was going to (incorrectly) off you a change for free??
Mar 5, 2015, 9:26 am
#28
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2. This would have been expensed. The last thing I want is for AC to say something's free, then charge my card for $300 six months later when my expense report has already been processed and paid.
Mar 5, 2015, 9:33 am
#29
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In #2 case, I would have done a chargeback. AC can't go back and charge you for something 6 months later. That would have been fraudulent as the merchant did not inform you of the charge and you did not consent to it.
I've had weird cases where the situation of #1 has occurred. I wasn't charged. Just like another poster on FT and the posts about B fares and fare differences not being charged. (IIRC: Allvest)
Nov 4, 2015, 8:49 pm
#30
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Just an update to this. Hold times now average 5 minutes.
https://www.aircanada.com/en/about/m...r_day_2015.pdf
Slide 70.
https://www.aircanada.com/en/about/m...r_day_2015.pdf
Slide 70.