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YUL Inbound hold at origin until 5pm [SUN JAN 4, 2015]

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Old Jan 4, 2015, 4:25 pm
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YUL Inbound hold at origin until 5pm [SUN JAN 4, 2015]

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Old Jan 5, 2015, 11:38 am
  #31  
 
Join Date: Sep 2014
Programs: AC SEMM
Posts: 1,379
Originally Posted by PLeblond
Is it safe to assume that you don't work in customer service?

I was flying through EWR a few years back on New Years. NYC had just had a big storm, and the GA supervisor I was chatting with had not been home in 3 days, worked 18 hour days, and slept on a couch in the employee lounge a few hours at a time over 2 nights.

Looking at comments/attitudes around here make me think I wouldn't want to work in this industry, I can only imagine if you multiply that by 1000 with the John Q. Public crowd who don't fly regularly and don't understand the system.

Maybe its because I've been on the other side of the counter with a few dozen angry customers over a situation I have little or no control over, but I think they deserve a little sympathy in times like that.

Thats my 2 cents....
+1000
Geoflying is offline  
Old Jan 5, 2015, 1:19 pm
  #32  
 
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
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Originally Posted by PLeblond
Maybe its because I've been on the other side of the counter with a few dozen angry customers over a situation I have little or no control over, but I think they deserve a little sympathy in times like that.
It is that.

You can tell, as a front-line employee, when a customer has been there.
SparseFlyer is offline  
Old Jan 5, 2015, 1:25 pm
  #33  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Widebodies used to clear the backlog

It looks like AC is using several widebody flights today between YYZ/YUL to clear out the backlog from yesterdays mess.

AC2044 has a wide open J cabin in case anyone is interested in getting a pod for such a short flight - sadly no 788 today.

jaysona is offline  
Old Jan 5, 2015, 1:46 pm
  #34  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Originally Posted by PLeblond
Maybe its because I've been on the other side of the counter with a few dozen angry customers over a situation I have little or no control over, but I think they deserve a little sympathy in times like that.
Originally Posted by SparseFlyer
It is that.

You can tell, as a front-line employee, when a customer has been there.
Agreed! I generally try to be as low maintenance as possible, however in situations like this I go out of my way to make sure I am as invisible as possible. The various groups of employes have enough to deal with, and sadly, this is really when the DYKWIA's really come out and show their true colours.
jaysona is offline  


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