Air Canada takes on WestJet with holiday video of its own
#61
Join Date: Mar 2008
Posts: 812
I don't see the point of reminding your audience that you have no ideas and tend not to do anything good unless the competition forces you to. I mean, I'm happy for the people who got to go home, but there's no way AC would have done this if they didn't feel pressured by Westjet.
This has "Mr. Burns patting orphans on the head" all over it.
This has "Mr. Burns patting orphans on the head" all over it.
http://www.dreamstakeflight.ca/
It has been going on for 25 years.
Not a paid staff to get it done.
AC provides the airplanes and backstops the landing fees, fuel, ATC charges etc if other sponsors cannot be secured.
#62
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,501
What I am thinking however, is that many of us on here, if we were to have won the ticket - - would have wanted to figure out how we could get upgraded, if it booked into B-Class and if we could manipulate AC.com to get our e-certs to confirm an upgrade in advance into P-Class . . etc .etc etc. . . and if we ultimately had to fly economy, we would probably just not go!!! ;-)
The cynic in me would have added that people here would have bit**ed that the tickets were (more than likely) Tango and that AC was being cheap and should have offered J tickets... but you are obviously much more reasonable that I in terms of expectations from people in this forum.
Thanks again for this amazing post!!!
#63
Join Date: Feb 2013
Location: Never home.
Posts: 2,971
Maybe you should read up on this:
http://www.dreamstakeflight.ca/
It has been going on for 25 years.
Not a paid staff to get it done.
AC provides the airplanes and backstops the landing fees, fuel, ATC charges etc if other sponsors cannot be secured.
http://www.dreamstakeflight.ca/
It has been going on for 25 years.
Not a paid staff to get it done.
AC provides the airplanes and backstops the landing fees, fuel, ATC charges etc if other sponsors cannot be secured.
#64
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Just reviewed the site. I would have thought this would have been a better use of AC's dollars for a holiday message.
Also interesting, on my last return TATL flight, the SD talked about it and asked if anyone would like to contribute, no matter which currency they had with them. Looked like a lot of us were happy to help.
Thanks for reminding me of this org.
#65
Join Date: Jul 2008
Location: yyz
Programs: status-free
Posts: 565
Maybe you should read up on this:
http://www.dreamstakeflight.ca/
http://www.dreamstakeflight.ca/
#66
Suspended
Join Date: Mar 2013
Location: YVR
Programs: AC SE*2MM. SPG Plat life
Posts: 4,644
#67
Join Date: Dec 2012
Posts: 286
#68
Join Date: Jul 2008
Location: yyz
Programs: status-free
Posts: 565
But even if I did: as others have pointed out, we probably all occasionally deal with businesses we don't like, or that we don't have emotional responses to, especially in monopoly/duopoly situations.
#69
Join Date: Dec 2014
Posts: 7
I see the logic here. AC is repeatedly telling us they benchmark against the competitors.
Others do, AC follows.
WS does bag fees, AC copies it.
WS does Christmas videos, AC copies it.
Wondering who is the follower and who is the leader in the airline industry in Canada?
Others do, AC follows.
WS does bag fees, AC copies it.
WS does Christmas videos, AC copies it.
Wondering who is the follower and who is the leader in the airline industry in Canada?
Xmas trip from YVR to Honolulu cost the same as Winnipeg - entire industry needs to figure something out for the customers.
#70
Join Date: Jul 2005
Programs: SQ *Gold
Posts: 871
Globe and Mail Marketing Column with their take on the series of ads trying to capture their own "Westjet Moment", including Air Canada.
http://www.theglobeandmail.com/repor...ticle22028687/
Key quote IMO:
"In some cases a big move can make headlines – be it JC Penney’s recent #JustGotJingled or Air Canada’s latest tear jerker – but whenever this happens marketers are quick to play copycat. By doing so, brands are hindering their own creativity."
and
"Consider the sequence of your thinking: Do you want to do something nice for kids in need this holiday season? Reconnect long lost friends overseas? Or are you simply chasing that WestJet moment? Then figure out the why and who first and then you can worry about the what and the how. You should also have a firm grasp of your ultimate objective."
http://www.theglobeandmail.com/repor...ticle22028687/
Key quote IMO:
"In some cases a big move can make headlines – be it JC Penney’s recent #JustGotJingled or Air Canada’s latest tear jerker – but whenever this happens marketers are quick to play copycat. By doing so, brands are hindering their own creativity."
and
"Consider the sequence of your thinking: Do you want to do something nice for kids in need this holiday season? Reconnect long lost friends overseas? Or are you simply chasing that WestJet moment? Then figure out the why and who first and then you can worry about the what and the how. You should also have a firm grasp of your ultimate objective."
#71
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Perhaps you noted the change in this AC FT section? Have you noticed many of us (me included) that significantly changed our tone post the Altitude 2015 changes? Many of us are stuck flying AC, although the emotion/love of the whole company/airline/business is gone.
I can count the apologists on one hand now...let's see what happens in the next downturn?
I had an interesting fight with Mrs SAP tonight. We're looking to go to Europe in 2 years, and she's like, yeah pay the YQ and fly on AC. I told her i'd rather connect through TPE to fly on BR than fly AC. I think we agreed on "i'll meet you there"....why? Hard/soft product and I really don't want to give AC any money (points/YQ) any more than I have to. Loyalty is a 2 way street. I'll evaluate my travel pattern/profile as was suggested by Ben/AC in the Altitude 2015 thread, and that's a choice I can choose to make!
As far as hotels i'll stay at? SPG. Why? Loyalty.
#72
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Thanks for the Memories !!!
Posts: 10,657
AC Happy Holiday Video to Customers (not the pub thing).
Wondering if you anyone received their "Happy Holiday" message from AC yet ?
https://www.youtube.com/watch?v=gEOwFpkaUH4
https://www.youtube.com/watch?v=gEOwFpkaUH4
#73
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
Wondering if you anyone received their "Happy Holiday" message from AC yet ?
https://www.youtube.com/watch?v=gEOwFpkaUH4
https://www.youtube.com/watch?v=gEOwFpkaUH4
#74
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Wondering if you anyone received their "Happy Holiday" message from AC yet ?
https://www.youtube.com/watch?v=gEOwFpkaUH4
https://www.youtube.com/watch?v=gEOwFpkaUH4
We loved the DL video. Nothing beats a thank you.
EDIT: Forgot to add Thank You email
Last edited by 24left; Dec 18, 2014 at 11:10 pm Reason: Add image
#75
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
Seems like everyone wants to get in on the act. LATAM (and smart to get Coca Cola $$):
https://www.youtube.com/watch?featur...&v=GiH6r02GlT4
https://www.youtube.com/watch?featur...&v=GiH6r02GlT4