Threshold gift Flight Passes can be registered in the name of the S100K member and one designate. The designate can be changed with a 100.00 change fee, but not when the original designate has a flight booked, and not completed, on the Flight Pass.

Threshold gifts or select privileges - it is absurd to offer them and then "run out". If I hit SE100K and I log in literally the day I achieved it, how and exactly when do they define "first-come, first-served"????

If AC is going to limit the gifts and privileges to a certain quantity, then don't offer them in the first place. AC is saying "Hey, look, you're now a Super-Super-Duper and you get stuff. Oh, sorry, we've run out of stuff for you"

I crossed 200K and took 45K AP miles as the threshold gift. There were 2 available: 1) 45K miles or 2) NY flight pass.

My issue is that I cannot know whether the flight pass will be available for 250K threshold in a few weeks. I may finish the year at 238K miles. If the flight pass is available, I may go on an extra trip to hit 250K miles (the gift at 250K is a Latitude FP for North America, including Hawaii).

However, I don't want to do the extra trip if all that is left is 75K miles gift.

When I look at the available threshold gifts, it shows them all...however, I cannot see what is actually available until I actually cross the 250K threshold.

Frustrating.

Running out of your own product is monumentally dumb.

But the bigger issue is the taking of several agents at two different companies to work it out, the blame game of who's responsible (sound familiar) and the fact one doesn't actually know what is available until you pass the threshold either.

A mixture of grossly unfair policy, incompetence by agents and IT fails. Not a way to treat your very best customers Ben, Ben and co.

I can tell you that they were still available 2 weeks ago. Unless, of course, I took the last one.

LOL- that's very possible and what I am worried about....Enjoy it!

So, if I understand this correctly, when you crossed the 200k threshold, you did not choose anything, and when you crossed the 250k threshold, you had both the 200k and 250k threshold gifts available to choose from?

Well, there are my monthly cross country trips which are not part of the unlimited flight pass trips, but ya, it's a lot of butt in seat time. Hence the reason why I do not eat the regular meals and opt for AVML. :D

Yes, that is correct

Another aeroscam. Wow. Unbelievable that they can get away with this.

Thank you for this comment.

I don't think AC actually cares about its "best" customers. We've seen that through the 2015 devaluations. It's about revenue per seat, not about whether or not we have been loyal in the past. I think that's been made clear. AC appreciates our business, but that's about it - nothing beyond appreciation.

Two suggestions for AC marketing:

- show the number of each gift remaining at each level, and also show how close the next X altitude members are. Get some competition going among your best customers!

- better yet, don't just hand out the gifts willy-nilly. Wait until the end of the year. Those who qualified for gifts can then compete for them on live television, with the higher miles earners getting a head start or something. There will still be one more Hunger Games movie coming out, so you could even synergize with the movie studio on a joint marketing effort.

Instead of EYW - Earn Your Wings

how about EYG - Earn your Gifts

:D:D:D:D:D

I have not yet written to the mailbox, thank you for the suggestion