Perhaps not useful to AC, but we benefit from learning from each other - even if it's just how to warm up butter or cutlery. :)

The tongs is for the fruit only; there's a separate spatula that's used for the cake. The tongs is too small to pick up the cheesecake and it will mush it up too so don't think you have to worry about that. Just to be extra safe, can I suggest you mention this to the Service Director and I am sure he/she would be happy to put some aside for you before the cake and the fruit goes on the trolley just in case.What flights do you mostly take? We have chips as mid flight snacks on all International flights so I think it's a fair request for them to accommodate!

To be very honest, it's just an attempt to try different things as we've gotten so many feedback over the past few years that we serve the same old recipes and just change the sauce. Must say that we haven't gotten any complaints so far and I would guess it's because we have 4 entree choices (and we gave it a try knowing there are 3 other choices for someone to choose from even if allergic to shellfish). We've also been serving a seafood trio as appetizer for a while and have proved to be very popular.

Thanks for the feedback King Chung Huang!

Agreed with this and am definitely looking at possible solutions to this.

Just got off 871 and the new menu and (I think) table setting with the grey cloth base looked quite sharp. Great job Andrew, I hope your team is getting the recognition they deserve.

2 items for the snag sheet on that aircraft that I forgot to mention to the crew. First, the mirrors on the J bassinet are installed upside down (you get a lovely fishbowl view of the ceiling). Second, the screen in 3C is very unresponsive; doesn't seem to be wearing overly well.

This has happened to me a lot lately, I just always forget about it by the time I land.

The SD on flights to LHR will never offer chips as they say there aren't any. Is this a recent change?

Who says it wasn't an issue before? Because people didn't rush to post on FT before or because you're using your heuristics to downplay the need for such a discussion? Food safety is largely an invisible thing that (sadly) most people take for granted) and think of as an afterthought instead of being proactive.

The fact that AC is rolling out a new food service and questioning such execution from a safety point of view (given the amplified concern over food safety as of late) asking a synonymous question is more than justified. Lllahim and Bakersdozen's concerns over this are perfectly valid and should not be dismissed by AC (especially) or demarketed by other FTers.

AC's brand does well on the safety archetype. They should be looking to leverage that at every step possible - just like their 'behind the scenes/Justplanes footage.

The only thing that needs to 'chill' is the refrigerated food that should not be in the danger zone prior to going into our bellies.

Yes, we added the snack basket on all Europe flights on Sep 1.

Food always takes priority for being boarded in refrigerated positions or provisioned with cryopaks (freezer packs) and dry ice to address the very concerns which are addressed in this post. Over the years, I have had catering specialists on board to routinely audit food temperature once loaded on board.

I would like to thank you for the perfect freezing of the fantastic 3 flavors of ice cream that is served in J on AC85. I've had it on 4 flights. I was so impressed that when it as served, it did not even have the slightest hint of melting. Photographs well too.

That wouldn't be me. Thanks go to the 4 Galley people who have perfected the art and timing of dry ice removal :p

I thanked them all onboard. I offered one SD my dessert because he was working so hard. :D
Love that phrase "the art of timing and dry ice removal"

Fantastic. This is a great enhancement

Well, here's some feedback, and I believe I represent a large number of AC J class pax.
1. I have not used an e upgrade in the past 5 years despite having had elite status for 2 of those years.
2. When I fly in J class, 50% of the time it is on a Z class fare. I can do that because I buy ahead of time. The trade off is that AC gets to hold onto $5,000-$6,000 for a few months and that if I need to make changes I pay an expensive fee. For me, the quality offered by AC is not worth full J fare, particularly because I can purchase a better quality product at a lower fare on another airline.
3. Almost all of my longhauls are to Asia and the AC schedule is not as convenient as when I use Europe as a gateway. I prefer Eva on transpacific, but ever since EVA joined *A it's business class fares increased significantly.
4. Whenever possible, I try and use my AP rewards on an airline other than AC. It's very simple. Flying AC can cost me $500-$1000 more in fees alone. AP rewards on the popular Asian routes are difficult to obtain, unless one wants to accept the 200,000+ miles requirement to fly mostly economy, with 1 or 2 domestic segments in J that cause the flight to be described as business or "mixed".
5. F&B on AC is crap. Yes it has improved over the past year or two, but it is still crap. It's pathetic, that the ability to select which cheese one will eat is a highlight. I'm sure that if AC could get away with it, Kraft slices or Velveeta cheese spread would be offered as the cheese option. This is the airline that arguably serves the worst wine of any North American international airline. Even the craptacular UA does better than AC in that regard.


And now here's the reason why the views of thousands of regular working joes just like me matter: Instead of spending $15,000 to $20,000 per annum on AC, we spend it on other airlines. I travel with 1 bag weighing less than 25kg and I don't drink much and I rarely use the ML lounge. I don't ask for extra services and I am easy to deal with when there are IROPs. I am pure profit for AC. AC doesn't see me that way, and it is blind to the thousands of other customers just like me.
Other airlines understand my customer niche and have moved to capture it. That's one of the reasons why airlines like DL have been able to turn things around. Because of AC's protected quasi monopoly, it has no incentive to do so. Until it does, I will continue to fly more on other airlines. FF programs used to be a way to lock some customers in. However, now that the airline industry as a whole has devalued their FF programs, the governing factor for similar products, is price and quality. And in that regard, AC is not up to the same level as its route competitors. You can disagree and so too can AC. However, the reality is that my customer demographic sees it differently than AC and you, and we are the ones making the purchase decision.