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-   -   e-mail and snail mail confirmations (https://www.flyertalk.com/forum/air-canada-aeroplan/15914-e-mail-snail-mail-confirmations.html)

Academic Aug 8, 2002 8:40 pm

e-mail and snail mail confirmations
 
I couldn't find the earlier thread where we discussed the efficiency of AC's e-mail confirmations, hence the new one.
When I make a booking I get an instant e-mail confirmation that is usually there before I'm off the phone, so the agent knows it has arrived. This is wonderful, efficient, and low cost for AC. Why, then, do they need to follow up with a snail mail copy of the identical confirmation? At a cost of 77c for the postage plus the preparation of the enevlope etc. this makes no sense whatsoever. Is this another example of miscommunication within the system, so that the ticketing desk in Winnipeg isn't aware that the SE desk in Montreal has already sent a confirmation?

Andrew Yiu Aug 8, 2002 8:46 pm

Here it is...

http://www.flyertalk.com/forum/Forum5/HTML/006176.html

The email confirmation is only recognized for domestic travels. You'll need a fax or hard copy for transborder/international flights.

They should either send you a fax or snail mail. Most of the time, I get both. The worse part is the hard copy usually don't arrive in the mail until my travel is completed so I don't even bother opening it sometimes.

back seat Aug 8, 2002 9:10 pm

and it only took 6 minutes for an answer! No wonder I like coming here! http://www.flyertalk.com/forum/smile.gif

Shareholder Aug 8, 2002 9:12 pm

The hard copy paper versions would also be required for most accounting purposes. I am sure businesses and Revenue Canada require a bit more paper than an email, even in print out fashion, can provide. I have a few faxed e-tickets from the time I had one of those more primative thermal paper fax machines. The ink has faded so much, one can barely make out the details, so I am sure Revenue Canada would appreciate more lasting versions in my files should they come around for an audit.

parnel Aug 9, 2002 2:53 am


<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Shareholder:
The hard copy paper versions would also be required for most accounting purposes. I am sure businesses and Revenue Canada require a bit more paper than an email, even in print out fashion, can provide. I have a few faxed e-tickets from the time I had one of those more primative thermal paper fax machines. The ink has faded so much, one can barely make out the details, so I am sure Revenue Canada would appreciate more lasting versions in my files should they come around for an audit.</font>
I don't think rev can gives a **** about which method your ticket was issued by.Your credit card records will also be proof as well as,in most cases receipts from other elements of the trip.In fact my CA uses my credit card bills for verification of all my expenses and the actual recipt or ticket as back up.


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