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Promotion: Say “ciao!” to 5,000 Bonus Aeroplan Miles - Fail

Promotion: Say “ciao!” to 5,000 Bonus Aeroplan Miles - Fail

Old May 26, 14, 5:57 pm
  #1  
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Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,565
Promotion: Say “ciao!” to 5,000 Bonus Aeroplan Miles - Fail

In today's The Altitude Report email, May Edition, the top feature is "Say “ciao!” to 5,000 Bonus Aeroplan Miles." It states:
Travel round-trip between Canada and Milan, Rome or Venice and you won’t just be coming home with a pair of designer shoes, you’ll return with 5,000 Bonus Aeroplan® Miles. This one-time exclusive bonus applies when you register and book in any fare by June 18, 2014 for all travel ending December 10, 2014.
I followed the link to register, agreed to the T&Cs, and received "SORRY! The Aeroplan Number you have entered was not valid or you are not eligible for this promotion. Please try again."

Why send me the link, if my Aeroplan number is not eligible? Is this just another in the litany of AC/AP IT failures?

Sigh...
GJS - yow is offline  
Old May 26, 14, 6:00 pm
  #2  
 
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,964
Same for me.
Dorian is offline  
Old May 26, 14, 6:05 pm
  #3  
 
Join Date: Feb 2006
Location: YUL
Posts: 2,114
Anche per me. Ciao!
okazon69 is offline  
Old May 26, 14, 6:23 pm
  #4  
 
Join Date: Sep 2005
Location: YOW
Programs: AC E50K *G
Posts: 6,953
Technically it isn't an error, as "ciao" means both "hello" and "goodbye".

It happened that your number was only eligible for the "goodbye" version of the promotion.
zorn is offline  
Old May 26, 14, 6:37 pm
  #5  
 
Join Date: Aug 2012
Location: YYZ
Programs: AC E50K (*Gold), DL, CZ
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Lol, failed for me as well. I wonder if they want it to kick in Tuesday night/Wednesday around midnight since that's when their weekly promotions begin? I know it's supposed to start on May 26th, but maybe it's a left-hand/right-hand thing.

Last edited by yqtyyz; May 26, 14 at 6:38 pm Reason: Additional sentence added.
yqtyyz is offline  
Old May 26, 14, 8:45 pm
  #6  
 
Join Date: Mar 2014
Programs: AC SE100k, Marriott Platinum
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Count me on the fail list. Haha.
Diabeetus is offline  
Old May 26, 14, 9:37 pm
  #7  
 
Join Date: Apr 2007
Location: Toronto, Ont., Canada
Programs: Aeroplan; Marriott Platinum; IHG Platinum; Best Western Diamond
Posts: 1,908
Originally Posted by GJS - yow View Post
"Say “ciao!” to 5,000 Bonus Aeroplan Miles."
It's not a fail. You say ciao to 5,000 points. Check a couple of months later, to confirm you say goodbye to 5,000 point.
yscleo is offline  
Old May 26, 14, 9:45 pm
  #8  
 
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,838
Anyone actually successfully registerred?
Cana2013 is online now  
Old May 26, 14, 11:19 pm
  #9  
 
Join Date: May 2001
Location: YVR
Programs: AC SEMM
Posts: 1,972
Failed for me also. Why waste my time and invite me.

What a farce with a program that has so many IT issues.
Argonaut1000 is offline  
Old May 27, 14, 7:25 am
  #10  
 
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
This failed for me too. Has anyone contacted AC about this issue?
antirealist is offline  
Old May 27, 14, 8:15 am
  #11  
 
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,964
Worked for me now after failing earlier.
Dorian is offline  
Old May 27, 14, 9:00 am
  #12  
 
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Now I'm getting: "SORRY! The Aeroplan Number you have entered has already been registered for that promotion. Thank you!"

So, I'm registered now. Probably.
antirealist is offline  
Old May 27, 14, 9:47 am
  #13  
 
Join Date: Aug 2012
Programs: AC Altitude E75K (*G), NEXUS
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Originally Posted by zorn View Post
Technically it isn't an error, as "ciao" means both "hello" and "goodbye".

It happened that your number was only eligible for the "goodbye" version of the promotion.
That's exactly what I thought when the email came in -- that they were taking 5,000 points from me if I clicked the link -- so I didn't click!
flyquiet is offline  
Old May 27, 14, 6:28 pm
  #14  
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Join Date: May 2004
Location: Ottawa
Programs: AC SE*MM/S100K; HHonors Diamond; a bunch of others at various levels!
Posts: 1,565
Fail turned to fixed...

From an Altitude email this evening:
Thank you for registering for the Say “Ciao!” to 5,000 Bonus Aeroplan® Miles offer.
We experienced some issues during the registration process. You may have received an error message while trying to register, however, we can confirm that you have been successfully registered for the offer and can start earning Bonus Aeroplan Miles for travel to Milan, Rome or Venice.
We apologize for the inconvenience.
Thank you,
Air Canada
I had not tried to re-enter the contest since last evening, when every attempt was met by... Sorry!
GJS - yow is offline  
Old May 28, 14, 8:21 am
  #15  
 
Join Date: Jan 2014
Programs: Aeroplan
Posts: 243
Same issues are everyone else when I tried to register my husband. But last night he was suddenly registered and received the "sorry" e-mail. Of course the sad part is that he has already booked his ticket to Rome and we will be travelling during the bonus period - but he will not get the bonus points. I remember the days when all you had to do was register at some time during the promotion to get the bonus points if you were flying during the period. Last year this change cost him bonus points on 6 flights. I guess the good news though is that we are on the direct Toronto to Rome flight and have not been Rouged.
Murphy123 is offline  

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