AC Presence on FT
#1516
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
have not publicly said so.
Ps. Hasn't Ben gone for more than a week? Sure has felt like it.
#1517
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
There are more employees of AC here than we realize. I know of a few personally that post here and many more that follow this board.
#1518
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
What difference does it make if Ben posts here or not?
#1519
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Perhaps I'm lost with your query but I appreciate his insight and help on this board
EDIT: 2 weeks...(plus, if you were out of office, wouldn't it be nice to see people miss you when you came back?)
Amen!
EDIT: 2 weeks...(plus, if you were out of office, wouldn't it be nice to see people miss you when you came back?)
Amen!
Last edited by superangrypenguin; Jun 27, 2015 at 9:22 am
#1520
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
You can't expect Ben to solve all the problems at Air Canada. The corporation has too many internal issues to be solved by just one person. Disengaged and disgruntled front line employees openly defy company established policies (such as zonal boarding) with little to no enforcement from front line supervisors because they themselves are not aligned with higher ups. Upper echelon guys are too short-sighted and devise schemes to only increase near term profit while alienating customers, customers get pissed off and the front line employees take the brunt of the backlash, employees get pissed off at the higher ups...
Back on topic, Ben is only absent for two weeks. I have been off FT for longer than that and it hand' affected my life. I am sure he feels the same way.
#1522
Suspended
Join Date: Apr 2015
Posts: 557
Well, in reality it makes no difference to your flying experience or the amount of money you pay, whether Ben posts here or not. The intangible difference his posting activity makes is that you get an explanation of the things you can't figure out yourself (e.g. ticketing rules, upgrade priority/policy, etc.). Unfortunately whenever he tried to do it, there are people here ready to jump all over him.
.................................................. .
"You can't expect Ben to solve all the problems at Air Canada. The corporation has too many internal issues to be solved by just one person. Disengaged and disgruntled front line employees openly defy company established policies (such as zonal boarding) with little to no enforcement from front line supervisors because they themselves are not aligned with higher ups. Upper echelon guys are too short-sighted and devise schemes to only increase near term profit while alienating customers, customers get pissed off and the front line employees take the brunt of the backlash, employees get pissed off at the higher ups..."
>>>>>>>>>>>>>>>>>>>
I would take exception to your short term thinking comment and your disgruntled employees defying management. First of all, as some one who flies nearly every week to almost all corners of AC's world.I see employees gladly using the zonal boarding to stop the pushing and bad behaviour we used to see at the gates. All of whom I have asked have told me they like it and expect it to get better refined over time.
Calin and his team have been long range thinkers for some time now and didn't purchase all the dreamliners on a whim just to make a short term splash. Their planned moves to better the lot of FF'ers through better services is starting to take shape with new top tier lounges planned and other amenities to follow. Yes, the free rides are over but I was surprised they lasted as long as they did. At the end of the day the only short term thinking is to have good news a the end of each quarter and that doesn't happen on a whim either.
Last edited by Hello again; Jun 27, 2015 at 10:37 am
#1523
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
.....I would take exception to your short term thinking comment and your disgruntled employees defying management. First of all, as some one who flies nearly every week to almost all corners of AC's world.I see employees gladly using the zonal boarding to stop the pushing and bad behaviour we used to see at the gates. All of whom I have asked have told me they like it and expect it to get better refined over time.....
Then you and I are not flying the same Air Canada. Not only are the zone boarding and bag measuring threads full of recent examples of these ideas not working equally across the network, I and others have heard otherwise regarding "liking" from employees.
It will not improve over time unless there is consistency of deployment. Part of this consistency will come from all staff following the same set of rules. Another part will come from fliers who will finally figure out how to read their BPs. The physical space at the gate gate areas are also a challenge as they are not all well-designed or set up to handle the lines for the zones, which is not ACs fault. Still, there is room for improvement.
#1524
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,301
I wish there was a thread where those of us who wanted to hear from Ben, could ... and those who didn't want to hear from Ben, weren't forced to read it.
Anyway, I'm sure that's what the problem is - it's a FlyerTalk & technology problem.
The only other explanation I could come up with, would imply that someone was being a dog in a manger and I can't believe that would describe any of the fine folk here on FT.
Anyway, I'm sure that's what the problem is - it's a FlyerTalk & technology problem.
The only other explanation I could come up with, would imply that someone was being a dog in a manger and I can't believe that would describe any of the fine folk here on FT.
Also, Ben has been helping out in the background since before he changed his name to a green "Ben Lipsey". In March 2013, I posted a question in the R games thread. Ben sent me a PM to answer some questions. It might have been better that way, without anyone knowing he was around, so that he would be able to help, without being harassed by people who want to feel big on the internet.
#1525
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
At least with Ben L - you knew to expect him to stick to the party line, and be heavily intoxicated on the AC koolaid, and as a corporate mouthpiece, its very understandable. He didnt hide who he really is, and what his purpose here is.
#1526
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Also, Ben has been helping out in the background since before he changed his name to a green "Ben Lipsey". In March 2013, I posted a question in the R games thread. Ben sent me a PM to answer some questions. It might have been better that way, without anyone knowing he was around, so that he would be able to help, without being harassed by people who want to feel big on the internet.
#1527
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
I would take exception to your short term thinking comment and your disgruntled employees defying management. First of all, as some one who flies nearly every week to almost all corners of AC's world.I see employees gladly using the zonal boarding to stop the pushing and bad behaviour we used to see at the gates. All of whom I have asked have told me they like it and expect it to get better refined over time.
Calin and his team have been long range thinkers for some time now and didn't purchase all the dreamliners on a whim just to make a short term splash. Their planned moves to better the lot of FF'ers through better services is starting to take shape with new top tier lounges planned and other amenities to follow. Yes, the free rides are over but I was surprised they lasted as long as they did. At the end of the day the only short term thinking is to have good news a the end of each quarter and that doesn't happen on a whim either.
Calin and his team have been long range thinkers for some time now and didn't purchase all the dreamliners on a whim just to make a short term splash. Their planned moves to better the lot of FF'ers through better services is starting to take shape with new top tier lounges planned and other amenities to follow. Yes, the free rides are over but I was surprised they lasted as long as they did. At the end of the day the only short term thinking is to have good news a the end of each quarter and that doesn't happen on a whim either.
The aircraft purchase example you brought up is a capital expenditure, and requires long term planning regardless of whether you have a short term or long term mindset. Short term measures to increase profit - nickel and dime each customer to increase ancillary revenue. Yes, it will always work in the short term, but once customers are well trained to avoid the fees, are they going to then introduce further schemes to nickel and dime? If there are competition in Canada, consumers would have alternative options and it wouldn't be so bad. The lack of competition and the nickel and dime is what frustrates customers because they don't have a choice. The ground crew whose job is to enforce the nickel and dime measures then get the brunt of the backlash. Vicious cycle.
#1528
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
#1529
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,151
But there are plenty of examples of Ben posting on weekends, and late at night ... a quick search found this one from 8:30am on a Sunday morning. That doesn't seem like it's part of a normal office hours schedule ...
#1530
Join Date: Sep 2013
Location: YYC
Programs: AC SE MM, IHG Diamond, National Exec Elite
Posts: 393
Ben also responds to PMs after normal business hours. I really appreciated his comments. I also agree that maybe sometimes he was to loose with his words, but he is after all human. I really miss his regular comments, but understand why he has cut back.