AC Presence on FT
May 25, 2014, 2:27 pm
#781
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
We'll be announcing our full winter mainline/rouge/express 2014/2015 schedule within the next 4-6 weeks. Similar timeline as in previous years.
May 25, 2014, 2:33 pm
#782
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
This question is purely to fulfill my curiosity and was sparked by another thread on the new airport in Fort McMurray and the tidbit that AC expressed initial interest in putting an MLL there.
I have always wondered why it is that YQR had an MLL but not YXE. Are there really that many more J-class and elite passengers in Regina than Saskatoon (which is slightly bigger in population and has a busier airport). Or, is it an issue of space? Coming from Alberta, where the mantra of every Edmontonian and Calgarian is "if the other city has one, then so must we", I would think that this might be quite a sore point for Saskatonian FFers!
Also, why is it that YQK does not have a properly branded MLL?
I have always wondered why it is that YQR had an MLL but not YXE. Are there really that many more J-class and elite passengers in Regina than Saskatoon (which is slightly bigger in population and has a busier airport). Or, is it an issue of space? Coming from Alberta, where the mantra of every Edmontonian and Calgarian is "if the other city has one, then so must we", I would think that this might be quite a sore point for Saskatonian FFers!
Also, why is it that YQK does not have a properly branded MLL?
May 25, 2014, 2:35 pm
#783
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
Interesting answer. Why do I suspect that you may not fully understand the full extent of the problem? I, if not many here, can assure you often it has nothing to do with some new policy. But if this is the AC perception then it will be a long wait to see an improvement. Could it be that things are so complicated now and so many changes happening, it seems almost a Herculean task to keep everyone trained up?
May 25, 2014, 2:37 pm
#784
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
The last few times I've had a booking made through a travel agent, I noticed that I can't add my Aeroplan number to the booking through Manage My Bookings. Would it be possible to add more functionality to the Manage My Bookings tab so that I have the same options, no matter if the ticket is purchased through AC.com or any other channel?
May 25, 2014, 2:39 pm
#785
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
So I will first say that I have been a flyertalk lurker for many years and I would like to thank the community for all the helpful info that I have learned from the forum. It is also nice to see that the Bens seem to be listening to the views of the forums hence I wanted to comment on the priority boarding on AC flights.
It seems that the priority boarding announcement is always followed by more than half the plane coming up to board especially with all of the credit cards which give this privilege now. As a frequent revenue J customer I must admit that this is somewhat annoying as this is the reason why I am paying a hefty premium for this benefit.
I firmly believe that AC needs to restructure this procedure. Possible scenarios of
1. J class and SE 100K, MMs (you've earned that right)
2. E75, 50, 35 and 25K and *G
3. Credit card non status fliers
4. Non status general boarding
It seems that the priority boarding announcement is always followed by more than half the plane coming up to board especially with all of the credit cards which give this privilege now. As a frequent revenue J customer I must admit that this is somewhat annoying as this is the reason why I am paying a hefty premium for this benefit.
I firmly believe that AC needs to restructure this procedure. Possible scenarios of
1. J class and SE 100K, MMs (you've earned that right)
2. E75, 50, 35 and 25K and *G
3. Credit card non status fliers
4. Non status general boarding
May 25, 2014, 2:41 pm
#786
Join Date: Mar 2014
Location: St. John's NL
Programs: WestJet Gold; E35K/*Silver
Posts: 561
No fun travelling 1300 miles the wrong way
May 25, 2014, 2:43 pm
#787
formerly with Air Canada
Join Date: Nov 2004
Location: YYZ YUL
Posts: 423
For the rouge A319s, why did you go with 3x3 Euro-J seating for premium rouge instead of 2x2 seating, especially if you are selling it as a business class and not as a premium economy? Seems like the middle blocked seat is just wasted space at the expense of comfort.
Actually, after typing the above, I reviewed the seat layout for these aircraft again, and it now shows 2x2 seating. Are you changing out the seats or is this a misrepresentation? The booking engine still shows 3x3. http://www.aircanada.com/en/about/fl...-100rouge.html
Actually, after typing the above, I reviewed the seat layout for these aircraft again, and it now shows 2x2 seating. Are you changing out the seats or is this a misrepresentation? The booking engine still shows 3x3. http://www.aircanada.com/en/about/fl...-100rouge.html
Current seating allows for flexibility between Premium rouge/y flights and all y flights
May 25, 2014, 3:34 pm
#788
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
I believe there's a major issue on the AC website: When making a dummy booking for LHR-YVR-SFO and selecting the Premium Economy fare option the following message is displayed:
"Flight AC 1844 (YVR-SFO): This flight is operated by Air Canada rouge. You will be seated in Premium rouge."
However, when pre-viewing the seat map only rows 4 and up are available, also the booking class displayed on the last page before making the payment is B - which would suggest one actually ends up in Economy class and in not Premium Rouge - as advertised.
"Flight AC 1844 (YVR-SFO): This flight is operated by Air Canada rouge. You will be seated in Premium rouge."
However, when pre-viewing the seat map only rows 4 and up are available, also the booking class displayed on the last page before making the payment is B - which would suggest one actually ends up in Economy class and in not Premium Rouge - as advertised.
May 25, 2014, 3:48 pm
#789
Formerly known as newbie elite
Join Date: Feb 2002
Location: YUL
Programs: IHG Diamond Ambassador, Accor Platinum, AC50K
Posts: 2,927
He is asking why "Hang Up and Call Again" is the best strategy with your reservation agents when dealing with complex itineraries and variable quality phone reps. Seems pretty clear to me and valid considering the hour long wait times we deal with when calling your airline.
May 25, 2014, 4:16 pm
#790
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,400
I believe there's a major issue on the AC website: When making a dummy booking for LHR-YVR-SFO and selecting the Premium Economy fare option the following message is displayed:
"Flight AC 1844 (YVR-SFO): This flight is operated by Air Canada rouge. You will be seated in Premium rouge."
However, when pre-viewing the seat map only rows 4 and up are available, also the booking class displayed on the last page before making the payment is B - which would suggest one actually ends up in Economy class and in not Premium Rouge - as advertised.
"Flight AC 1844 (YVR-SFO): This flight is operated by Air Canada rouge. You will be seated in Premium rouge."
However, when pre-viewing the seat map only rows 4 and up are available, also the booking class displayed on the last page before making the payment is B - which would suggest one actually ends up in Economy class and in not Premium Rouge - as advertised.
May 25, 2014, 4:18 pm
#791
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
May 25, 2014, 4:46 pm
#792
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
This is one you should look in to - many Z fares on aircanada.com with a connecting codeshare book the codeshare in Y, but if booked on another travel site the entire booking (including codeshare) is in business class for the same price.
Presumably you are happier having us go to your site to book rather than to a third party.
May 25, 2014, 5:10 pm
#793
Join Date: Jul 2007
Location: Flew over the Equator 55 times last 3 years
Programs: LANPASS Comodoro (Emerald), others
Posts: 2,957
). I fly enough that I can have status on both OneWorld and *A.Yes, I did ask a specific question. I noted that “hang up and call again” is a often recommended strategy here on the AC FT forum. I asked about AC's perspective about HUCA. I was disappointed with the answer. I also asked if you fly other airlines much, but did not receive an answer.
(I smile when I think of the number of your AC employees who have PMed me for assistance – perhaps they have a higher opinion of me that you seem to have).
Last edited by bingocallerb22; May 25, 2014 at 5:57 pm
May 25, 2014, 6:09 pm
#794
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,103
May 25, 2014, 6:19 pm
#795
Join Date: Feb 2013
Location: Never home.
Posts: 2,971
The most annoying thing is marketing something it isn't. Case in point (and there are many!): FE has been crap for years. Yet it's touted as something like the best in the world. One can't even hear the sound for all the screeching and interference. What kind of dummy designed those systems? And who purchased them? And who allows them to be in continuous use? It's taking the customer for a fool, at $3 a headset per time.
And though the system is laggy I still find it quite good.
At the risk of having the mods delete my entire post for going off topic... I'll also point out I noticed on my 787 flights this past weekend that commercials are now a thing of the past with the Panasonic IFE. No more fast forwarding, they simply aren't there! Thank you AC, please don't add them back with a software update though.