Go Back   > > >
 
Thread Tools Search this Thread
Old Apr 18, 14, 4:06 pm   #1
Original Poster
  
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 5,678
AC Baggage Handlers Toss Bags 20Ft! VIDEO!

Video speaks for itself:

https://www.youtube.com/watch?v=PgDizh4DMno
imverge is offline   Reply With Quote
Old Apr 18, 14, 4:10 pm   #2
  
Join Date: Jan 2014
Location: SAN/LAX
Programs: UA Gold, VX Silver, HH Gold, Hyatt Gold, JPM Palladium
Posts: 627
Quote:
Responding to tweets from Stewart and Darren, Air Canada promised to investigate the incident.

@drvanslyke hi Darren, what flight # is this? We'll investigate this matter in-depth. /km
— Air Canada (@AirCanada) April 17, 2014

Air Canada baggage #fail 20 ft bag toss in Toronto @AirCanada – we had a rough day today. @drvanslyke http://t.co/Eyt27ezhgt
— Dwayne Stewart (@dwayner9) April 18, 2014
http://www.citynews.ca/2014/04/18/ai...ng-at-pearson/

Hope none of the passengers packed anything important/fragile into their carry-ons!
FTcadence is offline   Reply With Quote
Old Apr 18, 14, 4:15 pm   #3
Original Poster
  
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 5,678
Quote:
Originally Posted by FTcadence View Post
Hope none of the passengers packed anything important/fragile into their carry-ons!
Because you know AC will only offer compensation of a 5% discount on future travel
imverge is offline   Reply With Quote
Old Apr 18, 14, 4:16 pm   #4
2017 FT Secret Santa
  
Join Date: Apr 2009
Location: Houston
Programs: UA GS 1.8MM, QFF Gold, HH Diamond, HawaiianMiles
Posts: 5,300
Wow! Don't quite understand why "carry-on" bags are out there, surely for a commuter jet there's no 20ft drop...?
kirkwoodj is offline   Reply With Quote
Old Apr 18, 14, 4:24 pm   #5
  
Join Date: Mar 2014
Programs: AC*P25
Posts: 416
Something to think about next time they ask you to "gate check" something.

"No, thanks. I'll just jump up and down on it a couple of times instead."
i59bravo is offline   Reply With Quote
Old Apr 18, 14, 4:25 pm   #6
formerly known as DeltaNYC
  
Join Date: Mar 2002
Location: YYZ, mostly...
Programs: AC*E50K, BA Gold, SPG Plat, IHG Plat, Marriott Plat, Hilton Diamond, FoundersCard, Nexus etc etc
Posts: 1,387
Quote:
Originally Posted by kirkwoodj View Post
Wow! Don't quite understand why "carry-on" bags are out there, surely for a commuter jet there's no 20ft drop...?
Gate checked due to overhead bins being full? Aren't there reports of this happening on the 777HD?
Far Siren is offline   Reply With Quote
Old Apr 18, 14, 4:31 pm   #7
  
Join Date: Apr 2012
Location: E
Posts: 177
Terrible how some people have so little respect for A) their job and B) others' belongings
15cats is offline   Reply With Quote
Old Apr 18, 14, 4:46 pm   #8
  
Join Date: Sep 2013
Location: YYZ/SFO/HKG/TXL
Programs: AC SE100K, AA EXP, Fairmont Plat, SPG Plat
Posts: 1,289
"Air Canada 1 hour ago

We are extremely disappointed by the actions depicted in this video. This clearly goes against our standard baggage handling procedures which dictates that gate-checked bags are to be hand carried down to the ramp. An investigation into this has been launched."

AC Social media team is pretty fast onto these things. Too bad they don't have the same attitude inside the rest of AC.
Bonaventure is online now   Reply With Quote
Old Apr 18, 14, 4:50 pm   #9
  
Join Date: Feb 2012
Location: Frankfurt am Main
Programs: A3, AC, SQ, BA, OZ, LX, TK
Posts: 645
Air Canada responded to the video on YouTube, which is good. Hopefully this is a one-off that will be stopped now. Also believe 20 feet is a bit of an exaggeration. But I certainly won't be wanting to gate-check my cabin bag on my AC flight this Tuesday.
AlwaysFlyStar is offline   Reply With Quote
Old Apr 18, 14, 4:58 pm   #10
  
Join Date: Apr 2010
Posts: 645
"launch an investigation" LOL

so in six months they will respond with....."to bad, take it up with CTA"

Honest to G*D what has happened to this airline?! Profit is one thing but this is becoming a train wreck.

PS nice post/find OP
bizorbetter is offline   Reply With Quote
Old Apr 18, 14, 5:05 pm   #11
Moderator: Fairmont Hotels
  
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Club Carlson Concierge, Accor Plat, Fairmont Platinum
Posts: 10,820
Quote:
Originally Posted by imverge View Post


IMO time to fire that employee. Though I´m sure the unions will find a reason why he shouldn´t be.

AC´s words about "launching an investigation" are meaningless unless they actually do something about it.
Jasper2009 is offline   Reply With Quote
Old Apr 18, 14, 5:08 pm   #12
  
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC*A
Posts: 3,785
Quote:
Originally Posted by Far Siren View Post
Gate checked due to overhead bins being full? Aren't there reports of this happening on the 777HD?
This flight was a 777HD.
ChrisA330 is online now   Reply With Quote
Old Apr 18, 14, 5:10 pm   #13
formerly mattking2000
  
Join Date: Nov 2012
Location: ZRH
Programs: BA|AC|AZ|SPG|H|FPC
Posts: 819
Quote:
Originally Posted by Jasper2009 View Post


IMO time to fire that employee. Though I´m sure the unions will find a reason why he shouldn´t be.

AC´s words about "launching an investigation" are meaningless unless they actually do something about it.
If our country's transit unions are any precedent, he'll even get a raise/promotion/both! *cough*TakeTheCar*cough*

I haven't flown enough to know, but every time I gate check bags, there's a dolly outside where you put the bags on it? Aren't those just wheeled over to the baggage hold?
BA Humbug is offline   Reply With Quote
Old Apr 18, 14, 5:11 pm   #14
2017 FT Secret Santa
  
Join Date: Apr 2009
Location: Houston
Programs: UA GS 1.8MM, QFF Gold, HH Diamond, HawaiianMiles
Posts: 5,300
Quote:
Originally Posted by ChrisA330 View Post



This flight was a 777HD.
Thanks for that.
"Instead of launching your bags, we'll launch an investigation"
kirkwoodj is offline   Reply With Quote
Old Apr 18, 14, 5:11 pm   #15
Moderator: Fairmont Hotels
  
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Club Carlson Concierge, Accor Plat, Fairmont Platinum
Posts: 10,820
Quote:
Originally Posted by mattking2000 View Post
I haven't flown enough to know, but every time I gate check bags, there's a dolly outside where you put the bags on it? Aren't those just wheeled over to the baggage hold?
No - what you´re talking about is "sky-check" - which is only available on some AC Jazz/Express flights. The above video shows hand baggage being gate-checked, i.e. it goes into the regular baggage hold and gets delivered to the baggage carousel.
Jasper2009 is offline   Reply With Quote
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Thread Tools
Search Thread
Go to Top
Forum Jump
Contact Us - FlyerTalk - Archive - Top