Sudden Aeroplan flight itnerary change!!
Feb 3, 2014, 10:54 pm
#16
Join Date: Oct 2012
Programs: Elite for AC, SPG, PP, FPC
Posts: 65
Start reading from ***** (yes, five asterisks, not a swear word) in my post at http://www.flyertalk.com/forum/22205787-post2181.html
Feb 8, 2014, 7:57 pm
#17
Original Poster
Join Date: Jun 2010
Programs: AC*E35
Posts: 484
Update:
It turns out that AE refused to let me change any other segments of the itinerary other than the middle affected segments. They were very rude about it, a couple employees argued with me over it.
As it is I am now trying to change my outbound flight. They say they have to calculate taxes. Will they re-calculate fuel surcharge too then? I am proposing a switch from SAS to LH. The trip hasn't started yet of course... it's annoying cause they won't call me back until Monday.
It turns out that AE refused to let me change any other segments of the itinerary other than the middle affected segments. They were very rude about it, a couple employees argued with me over it.
As it is I am now trying to change my outbound flight. They say they have to calculate taxes. Will they re-calculate fuel surcharge too then? I am proposing a switch from SAS to LH. The trip hasn't started yet of course... it's annoying cause they won't call me back until Monday.
Feb 8, 2014, 8:00 pm
#18
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
Update:
It turns out that AE refused to let me change any other segments of the itinerary other than the middle affected segments. They were very rude about it, a couple employees argued with me over it.
As it is I am now trying to change my outbound flight. They say they have to calculate taxes. Will they re-calculate fuel surcharge too then? I am proposing a switch from SAS to LH. The trip hasn't started yet of course... it's annoying cause they won't call me back until Monday.
It turns out that AE refused to let me change any other segments of the itinerary other than the middle affected segments. They were very rude about it, a couple employees argued with me over it.
As it is I am now trying to change my outbound flight. They say they have to calculate taxes. Will they re-calculate fuel surcharge too then? I am proposing a switch from SAS to LH. The trip hasn't started yet of course... it's annoying cause they won't call me back until Monday.
Its an involuntary change, no recalculation should be done.
However, they are right to only change affected segments
Feb 8, 2014, 8:07 pm
#19
Original Poster
Join Date: Jun 2010
Programs: AC*E35
Posts: 484
but now I'm changing the unaffected segments. and I'm concerned that they will try to fuel surcharge me the whole way.
But also they will actually add a fuel surcharge right? If its LH and previously was SAS?
Feb 8, 2014, 8:16 pm
#20
Join Date: Nov 2011
Location: YYZ
Posts: 123
yeah they didn't charge me a change fee on the affected segments.
but now I'm changing the unaffected segments. and I'm concerned that they will try to fuel surcharge me the whole way.
But also they will actually add a fuel surcharge right? If its LH and previously was SAS?
but now I'm changing the unaffected segments. and I'm concerned that they will try to fuel surcharge me the whole way.
But also they will actually add a fuel surcharge right? If its LH and previously was SAS?
Feb 8, 2014, 8:42 pm
#21
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,293
yeah they didn't charge me a change fee on the affected segments.
but now I'm changing the unaffected segments. and I'm concerned that they will try to fuel surcharge me the whole way.
But also they will actually add a fuel surcharge right? If its LH and previously was SAS?
but now I'm changing the unaffected segments. and I'm concerned that they will try to fuel surcharge me the whole way.
But also they will actually add a fuel surcharge right? If its LH and previously was SAS?