Jan 2, 2014, 12:03 am
Master thread TD Aeroplan credit card
May 29, 2014, 3:16 am
#1591
FlyerTalk Evangelist
Join Date: Jan 2005
Location: VCE
Posts: 14,165
I'd write to CIBC Client Care:
https://www.cibc.com/ca/cibc-and-you...cust-care.html
If all your banking products are linked, you probably should not have been transferred to TD.
https://www.cibc.com/ca/cibc-and-you...cust-care.html
If all your banking products are linked, you probably should not have been transferred to TD.
I finally phoned CIBC late last week- and while they said "you are right, you should not have been transferred" they also mentioned "there is nothing we can do about it". At the point I have dropped it- way too many more exciting and positive things going on to worry about one silly bank.
May 29, 2014, 7:22 am
#1593
Join Date: Feb 2005
Posts: 7,156
I wrote to them and got two nonsense answers that looked like they were written by a computer- in the message it said "if you wish further information please reply to this message"- I did and just had returned to me the same message again.
I finally phoned CIBC late last week- and while they said "you are right, you should not have been transferred" they also mentioned "there is nothing we can do about it". At the point I have dropped it- way too many more exciting and positive things going on to worry about one silly bank.
I finally phoned CIBC late last week- and while they said "you are right, you should not have been transferred" they also mentioned "there is nothing we can do about it". At the point I have dropped it- way too many more exciting and positive things going on to worry about one silly bank.
With respect to CIBC handling of your Aerogold Visa transfer, if you are dissatisfied with the response from Client Care, you can send an e-mail to the bank's Ombudsman at:
[email protected]
Last edited by Clipper801; May 29, 2014 at 7:30 am
May 29, 2014, 7:44 am
#1594
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
For people who signed up for TD VISA Aeroplan with the annual fee waived for the first year. Double check your statements as I know of two people where the fee was charged on the first statement and when TD was called the agent said it would be automatically credited the following statement... it wasn't.
Anyone else have the same problem?
Anyone else have the same problem?
May 29, 2014, 7:58 am
#1595
Join Date: Feb 2005
Posts: 7,156
For people who signed up for TD VISA Aeroplan with the annual fee waived for the first year. Double check your statements as I know of two people where the fee was charged on the first statement and when TD was called the agent said it would be automatically credited the following statement... it wasn't.
Anyone else have the same problem?
Anyone else have the same problem?
I recalled the "first year free" was not a general promotion but only if it was offered to you (or you asked and was granted). The TD staff actually has to click some boxes during the application process in order to get the fee waived, such as entering some special code like the AC discount code for the fee waiver to be generated.
May 29, 2014, 7:58 am
#1596
Join Date: Mar 2008
Location: Toronto, Canada
Programs: Aeroplan, Bonvoy, Alaska, Avios
Posts: 1,290
I just got my first bill 7days after getting the card. I was charged the $120, should I call or wait until my next bill?
Also do I have to spend anything to get the bonus miles?
BTW Check your SPAM folders. CIBC is sending emails out that all statement details will be wiped out once the card becomes officially TD. So print'em or lose 'em.
Also do I have to spend anything to get the bonus miles?
BTW Check your SPAM folders. CIBC is sending emails out that all statement details will be wiped out once the card becomes officially TD. So print'em or lose 'em.
May 29, 2014, 8:01 am
#1597
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,288
Date OrderPosted Date Description Debit Credit Balance
May 16, 2014 ANNUAL FEE 120.00 $0.00
May 16, 2014 ANNUAL FEE REBATE 120.00 ($120.00)
May 29, 2014, 8:12 am
#1598
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,917
For people who signed up for TD VISA Aeroplan with the annual fee waived for the first year. Double check your statements as I know of two people where the fee was charged on the first statement and when TD was called the agent said it would be automatically credited the following statement... it wasn't.
Anyone else have the same problem?
Anyone else have the same problem?
I did not have a problem. The debit and credit were processed within the same statement period.
I recalled the "first year free" was not a general promotion but only if it was offered to you (or you asked and was granted). The TD staff actually has to click some boxes during the application process in order to get the fee waived, such as entering some special code like the AC discount code for the fee waiver to be generated.
I recalled the "first year free" was not a general promotion but only if it was offered to you (or you asked and was granted). The TD staff actually has to click some boxes during the application process in order to get the fee waived, such as entering some special code like the AC discount code for the fee waiver to be generated.
May 29, 2014, 11:08 am
#1599
Join Date: Feb 2005
Posts: 7,156
Read posts #226 and #228 as well as other posts following.
If one was "smart enough" to ask, one usually would get FYF. So one had to apply in person at a TD branch or over the phone and specifically asked for FYF.
May 29, 2014, 11:28 am
#1600
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,288
I guess it was worth it not to have the fee refund hassle
May 29, 2014, 12:08 pm
#1601
Join Date: Jan 2013
Programs: Aeroplan Diamond, SPG Plat, Hilton Gold, Marriott
Posts: 1,839
Applying in the branch was a pain in the bottom. It took over half an hour, had to provide pay statements.... and this is for an existing TD customer with a mortgage there, account for 15 years, since high school.
I guess it was worth it not to have the fee refund hassle
I guess it was worth it not to have the fee refund hassle
May 29, 2014, 12:15 pm
#1602
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,288
Much prefer the online AMEX applications that instantly approve you.
May 29, 2014, 12:30 pm
#1603
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
I have received the card but not the PIN.
I am super annoyed with this- as a more than 30 year customer with CIBC this transition has been handled very poorly. I am thinking to move my other accounts and banking investments away from CIBC as they expire or have exit clauses- I just cannot accept how badly this implementation has been managed.
I am super annoyed with this- as a more than 30 year customer with CIBC this transition has been handled very poorly. I am thinking to move my other accounts and banking investments away from CIBC as they expire or have exit clauses- I just cannot accept how badly this implementation has been managed.
May 29, 2014, 4:20 pm
#1604
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
I just got my first bill 7days after getting the card. I was charged the $120, should I call or wait until my next bill?
Also do I have to spend anything to get the bonus miles?
BTW Check your SPAM folders. CIBC is sending emails out that all statement details will be wiped out once the card becomes officially TD. So print'em or lose 'em.
Also do I have to spend anything to get the bonus miles?
BTW Check your SPAM folders. CIBC is sending emails out that all statement details will be wiped out once the card becomes officially TD. So print'em or lose 'em.
My friend called TD VISA last night got an agent from India who credited the fee back and apologized that the fee should have been credited back.
My dad called today and got it waived also.
May 29, 2014, 11:16 pm
#1605
Join Date: Jun 2003
Location: YVR
Programs: AC E75, SPG Plat, HH peon-by-choice (ex Gold)
Posts: 8,090
Mind you, having substantial investments with them may have helped.
