Compensation for AP changes?
 

Had a reward trip booked that routed from YVR -> SFO -> SIN that had a 12 hour layover in San Fran (which I wanted). AP just informed me that they were changing the ticket to YVR -> HKG -> SIN with a 5 hr layover in HKG (I dont want).

Is this something that I can compensated for, or am I outta luck since my final destination is the same? If so, what should I be asking for?

Welcome To FlyerTalk.

Just call in and state you have already book and paid (non-refund) a local tour at SFO for your initial 12 hours layover, hence this will not work. But do first research what route are available before you call, so you can present that option to the phone agent right now.

Also the YVR-HKG flight will be on the new 777HD, so if you are one of the people that do not like the new config, this can be another reason for your complain as well.

Tell them you want the original routing, with the SFO connection.
What was the reason for the change - probably schedule change, but which flight changed?

I checked the available flights and it looks like nothing routes through San Fran any more. Only have stopovers available in PVG or PEK.

My original flight plan was

UA378 - YVR -> SFO - 319
SQ3 - SFO -> SIN - 77W

If I were to hazard a guess, it'd be the SQ3 flight getting changed? I have no clue how to check it though.

My new flight plan is

AC7 - YVR -> HKG - 77W
UA895 - HKG -> SIN - 777

I pick a random date in April 2014 on www.staralliance.com and it does show no direct flight available between SFO and SIN, only connection at various locations. And no SQ3 listed. Also from the quick Google and it seems SQ3 is a SFO-HKG-SIN flight, i.e. a 1-stop direct flight (I think that is how they say it), this is what it show:

Departure - San Francisco Intl (SFO) at 2350
Arrival - Changi Intl (SIN) at 1200 +2 Days
Time 21h10m

There are 2 other flights showing from SQ that are 1-stop direct flight - SQ1 & SQ15. SQ1 go thru HKG that leave at 1:15am while SQ15 leave at 2:20pm via ICN

I would try to ask the Aeroplan agent to force SQ to open the seat(s) on SQ1 for you, as it is SQ that stop the SQ3 service.

Good Luck.

What dates are you flying?
When I check the schedules, I see 2 SQ flights daily - one leaving around noon, and
one leaving around midnight, every day for the next several months. SQ 1 and SQ 15.
I also see no trace of SQ 3 on any date. Something is fishy.

Spoke to Aeroplan and SQ3 got cancelled. They're trying to get me on SQ1, but surprise surprise, no reward availability. Waiting to hear back from them later today so fingers crossed. Departure date is Oct 26th.. so it's coming up! Eek.

Thanks for all the help everyone! Really appreciate all the tips.

If SQ canceled, the onus should be on them to open availability. At least with airlines that believe in contracts and contractual obligations that's how it's supposed to work. Whether SQ belongs in that category, you will find out sooner rather than later.

IME the sked change department can call the other airline to confirm what protection arrangements SQ in this case made.

It'll be up to SQ to open up availability, or place you in a revenue fare class.

Generally I've found the sked change people very helpful, and actually call you back when they say they will.

Agreed Totally. Every time when there is a schedule change, I always end up getting better than what I wanted.

They spoked to SQ and the flight is overbooked and they can't get me in there.

She offered a full refund which doesn't work.

I asked about an upgrade on my existing route.. again no go.

Have to call back in 10 days to see if SQ opens up.

ARGGG!

Are you willing to leave a day before or after? Is there flight that work for your schedule from SFO to SIN? I wonder if they willing to do a YVR-SFO-YVR-HKG-SIN route for you. did you have a good reason on why you need to be at SFO for 12 hours?

What class are you in?
SQ 1 on Oct 26 is sold out except for 4 First Class seats.
SQ 15 on Oct 26 has seats available in all classes.

Still curious abour SQ 3. What time was it supposed to depart - I cannot find any
trace of this flight number anywhere.

Singapore Airlines 3 + MyFA
SIA3 · "Singapore" (all flights) (website)
Hong Kong Int'l (VHHH / HKG)
Terminal 1
Singapore Changi (WSSS / SIN)
Terminal 0
08:22AM HKT
11:38AM SGT
Scheduled: 08:01AM HKT
Scheduled: 11:40AM SGT
Other flights between these airports
Duration: 3 hours 16 minutes
Monday, 29 October 2012
Status Arrived 49 weeks ago. (track log & graph)
Aircraft Boeing 777-300ER (twin-jet) (B77W – photos)
Speed Filed: 380 kts (graph)
Distance Direct: 2,568 km Flown: 4,159 km

Arrived 49 weeks ago; last recorded flight of SQ3; did you book this a year ago? How has the flight not flown in 49 weeks and yet you just got kicked off it a few days ago? :S

thought to let you know that I already posted the info on SQ3 above - see post #5 :) All I did is Google "SQ3 Flight Status"

I do not think SQ15 will fit OP current plan/schedule as the org SQ3 leave around midnight. so for SQ15, OP will require stay a night at SFO.