No response from form submission
Aug 2, 2013, 12:01 pm
#1
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,284
No response from form submission
I submitted the online form on July 9, and immediately received the standard reply with:
It was not a baggage issue.
Should I follow up? What's the best way to do this?
This is to confirm that we have received your correspondence and there is no requirement to re-submit your information. Our processing time is currently 10 business days for general customer concerns, 25 business days for baggage related issues and up to 4 weeks for baggage tracing. We will make every effort to respond sooner.
Should I follow up? What's the best way to do this?
Aug 2, 2013, 12:05 pm
#2
Join Date: Jul 2013
Location: YUL
Programs: Aeroplan
Posts: 107
You can try on Twitter maybe? https://twitter.com/aircanada
Aug 2, 2013, 12:35 pm
#3
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,284
You can try on Twitter maybe? https://twitter.com/aircanada
They replied in about 5 seconds saying they're currently at 15-20 business days for a response.
Thanks
Edit: I just got a second DM saying they'd look into it.
