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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Upgrade priority list wrong at the gate (https://www.flyertalk.com/forum/air-canada-aeroplan/1474209-upgrade-priority-list-wrong-gate.html)

yyzgigi Jun 9, 2013 8:54 am
Originally Posted by ACB777 (Post 20890324)
this just speaks to the fact that there should be a published upgrade list as with many US carriers at the gate.
That would require them to actually be transparent on the order of the list, which they refuse to officially acknowledge. If we could all see the list, the gate agents would be spending their time defending it.

What they really need to do is share their algorithm, program their computers to apply it correctly and share the list. However, I really don't expect them to do any of that.

canadiancow Jun 9, 2013 11:18 am
Originally Posted by mendy7511 (Post 20890302)
Shouldn't upgrade request time break a tie?
My "sure" was agreeing with you :p

I was just pointing out that I'm not sure they're tracking time of request once it enters airport control, whereas they do track check-in time.

nowinyow Jun 10, 2013 8:34 pm
Originally Posted by mendy7511 (Post 20890216)
Why check in time?
Status and fare class make sense, but after that it should be request time.
Check in doesn't always work online (like for me on AC7 tomorrow) and sometimes I am in a meeting or busy.
I agree. Check in time should not be considered. Hard to believe, but sometimes one just can't get internet access 100% of the time.

canadiancow Jun 10, 2013 11:05 pm
Originally Posted by nowinyow (Post 20900191)
I agree. Check in time should not be considered. Hard to believe, but sometimes one just can't get internet access 100% of the time.
Well then time of upgrade request would have the same issue.

I was giving a rehearsal of a big talk, and I actually said "okay I need 5 minutes" as my upgrade window opened up so I could upgrade my mom's flight.

But I absolutely understand that not everyone can do that.

For check-in time, sometimes connections will allow you to check in more than 24 hours in advance, and sometimes it prevents you from checking in 24 hours in advance.

But what else can you use to break a tie in status and fare class?


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