Changing or cancelling a Flex ticket
 

Not sure if this is a stupid question, there are some old threads but I don't know if they are still relevant.

I am booking LHR-YYZ for 2 people, which will probably be a Flex fare as there is a 10% chance we will need to change one of the sectors. Can the changes all be done online without needing to speak to a human?

Also, the ticket I am looking at is non-refundable, but apparently I can cancel it and get a travel credit, for the full amount. Doesn't this mean I can just cancel it and book something else, or does the change fee of £120 apply to cancellations too?

If I cancel, to use the travel credit it says that I have to phone up. Can I use it to book flights for different passengers to the original ticket, and does it have to be AC metal / AC codeshare or could it be any (e.g.) *A flight? If the new flight does not depart from the UK, will they convert the currency at an abysmal rate?

Ticket can be canceled, if routing stays the same in some cases no rebooking charge.

If you change routing, change fee applies

At least that's how it was handled the last couple trips I canceled ( past year )

Oh changes can be done online ( no human needed)

"FLEX" is not really all that flex... :)

from the company that calls its business class Executive FIRST :D

Name on ticket will have to stay the same even if you pay the £120.

That's pretty standard in North America. I've never flown what most would consider "real" first, but I think AC's EF beats US airlines' domestic first product, and even EC is better than UA's domestic first.

Why do people post when they don't know the answer? There will ALWAYS be a change fee to rebook an unused ticket regardless of maintaing or changing route. With the only exception being an IRROP. And Air Canada changes online can only be done with active bookings! Not unused credits as OP states they plan to have. You must call in. No name changes. Flight can have other carriers on it but the majority needs to be with AC flight numbers

Why do people quote people and leave out parts of their posts ?

I do "know" what my experience has been and posted that, I guess that was wrong thing to do.

Really?
Apart from United's BusinessFirst - which is misdleading as well, but at least has the word business in it, Delta is BusinessElite, AA is just Business, US is Envoy.... .AC is the only one that has their business product completely mislabeled as Executive First. This is a mediocre business product on a global scale at best, and nothing resembling intl First Class.

And yes, AC's economy is better than UA's domestic front cabin... only if you live in AC rah rah love world.
I'd like to see AC economy with 38" seat pitch and free booze .......

IMHO, yes. The part about rebooking online is just pure fantasy

Delta:
I think you have it backwards.
http://www.delta.com/content/www/en_...rst-class.html
First class is their basic product.
http://www.delta.com/content/www/en_...ess-elite.html
Business Elite is their premium pod product.

AA: http://www.aa.com/i18n/travelInforma...ClassCabin.jsp
Scroll down to where they talk about "domestic first".

US: http://www.usairways.com/en-US/trave...html#tab4?re=1
They may mention "Envoy", but the title of that page is "About First Class"

The other problem is that when I tell most people that I flew business class (referring to AC's domestic product), they think I'm talking about something like Southwest's "Business Select" (http://www.southwest.com/businessselect/), which is roughly equivalent to Latitude. So I've given up on that, and just say "first class" now, because everyone I know flies one or two cabin aircraft, where the front cabin is called "first class".

I dont care what anyone calls their domestic product, be it first, executive, whatever.

We are talking about long haul business product here.
Air Canada is the the only one claiming their business product is first class, where it has nothing resembling long haul first class (like LH, CX, EK, etc)... Everyone else in North America calls their longhaul product Business-something, except for AC.