Community
Wiki Posts
Search
Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
Print Wikipost

On-Board WIFI (2013-2022)

Thread Tools
 
Search this Thread
 
Old Nov 12, 2018, 6:50 pm
  #991  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
658, 645, 634, and632 are activated. AC is pumping out 3 every 2 weeks until Christmas. This will get half of them done. The remaining half will be done by summer.

I have just updated the Wiki.

Last edited by YEG_SE4Life; Nov 13, 2018 at 12:47 pm
YEG_SE4Life is offline  
Old Nov 13, 2018, 12:50 pm
  #992  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
I just leaned that none of the 7M8s are actually active. AC is targeting to have it and 503 active by end of November, and to have 2 more done by the end of December. Remember, it's just a plan right now.
YEG_SE4Life is offline  
Old Nov 15, 2018, 6:13 am
  #993  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
FIN 831 a 789 comes out this week.
YEG_SE4Life is offline  
Old Nov 18, 2018, 9:58 am
  #994  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Wifi a bit slow now on AC 15. Flying over the eastern shore of Hudson's Bay, toward Iqaluit according to the IFE. I decided to test the regular non-streaming service. IMessage is perfect, Mail is slow or stops. Still, fun to post to FT while deciding if I want the appetizer or just the salad
24left is offline  
Old Nov 18, 2018, 11:30 am
  #995  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (It's the third house on the left)
Programs: AC*SE100K, wood level status in various other programs
Posts: 6,222
Whoever thought we'd be discussing internet speeds in/near Iqaluit.

Yes, our expectations have become higher, but it's still pretty damn amazing. Maybe this tech stuff isn't a fad after all.
Bohemian1 is online now  
Old Nov 18, 2018, 2:04 pm
  #996  
 
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
FIN 701 - C-FIUA (B77L) had wifi enabled on AC34 YVR-YYZ.
YVRtoYYZ is offline  
Old Nov 25, 2018, 2:16 pm
  #997  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by 24left
Wifi a bit slow now on AC 15. Flying over the eastern shore of Hudson's Bay, toward Iqaluit according to the IFE. I decided to test the regular non-streaming service. IMessage is perfect, Mail is slow or stops. Still, fun to post to FT while deciding if I want the appetizer or just the salad
Forgot ot mention I was on FIN 737 and I added that to the wiki.

Originally Posted by Bohemian1
Whoever thought we'd be discussing internet speeds in/near Iqaluit......
@Bohemian1.
Yup. Also, I had the appetizer and the salad.

Originally Posted by Bohemian1
.....Yes, our expectations have become higher, but it's still pretty damn amazing. Maybe this tech stuff isn't a fad after all.
Shhhh.
24left is offline  
Old Nov 25, 2018, 2:20 pm
  #998  
 
Join Date: Aug 2015
Location: YUL
Programs: Aeroplan 50K, Accor Diamond
Posts: 253
FIN 744 on AC875 had wifi as well
monsieurcumulus is offline  
Old Nov 25, 2018, 2:31 pm
  #999  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Please read the wiki. It already states that 744 is enabled.
YEG_SE4Life is offline  
Old Nov 25, 2018, 3:51 pm
  #1000  
 
Join Date: Mar 2008
Programs: AC SE MM, Marriott Titanium
Posts: 904
C-FRAM FIN 739 B77W had wifi working on AC15.
YVRtoYYZ is offline  
Old Nov 28, 2018, 5:21 am
  #1001  
 
Join Date: Feb 2014
Programs: Amex Plat, Hilton Diamond, SPG Gold, Carlson Gold, CM Presidential / *A Gold, Hertz 5*
Posts: 1,648
Just got off AC876 YYZ-FRA 787-900 (831)

Has Wi-Fi! No announcement regarding Bluetooth at all
pmarrsouth is offline  
Old Nov 28, 2018, 5:53 pm
  #1002  
 
Join Date: Nov 2015
Location: Calgary, AB
Programs: AC SE 100k MM, SPG Platinum, Hilton, Hyatt Gold, Airmiles, AMEX
Posts: 144
I had an early morning flight from YYZ to YVR yesterday on 787. In my half asleep state I heard something about AC Wifi, was hoping it was a nightmare and to be left alone by the outside world for 5 hours, but had to check when we got up in the air. Indeed, the 787 did have the new satellite wifi and I did buy a $13 BASIC pass. For once, I did not swear or lose my cool over an internet connection on AC plane, very good connection and for basic connectivity and some light emailing it was pretty good.
coleo is offline  
Old Dec 10, 2018, 10:16 am
  #1003  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Onboard AC 15 now, fin 733, at FL290, past Chicoutimi now. 13:22 to HKG.
Wifi sux

In other news.....
My seat is still inflated

Boarding was mayhem
Aircraft was late being towed
Groomers and catering were banging into each other
GAs sent us down but cabin was not ready

Oh look, here comes the bottle of bubbles

24left is offline  
Old Dec 10, 2018, 11:06 am
  #1004  
 
Join Date: Oct 2009
Location: YUL
Programs: AC SE (*A Gold), Bonvoy Platinum Elite, Hilton Gold, Amex Platinum / AP Reserve, NEXUS, Global Entry
Posts: 5,691
I bought streaming passes for fins 735 (AC15) and 731 (AC16) last week. Aside from a sign-in issue on 735 which was resolved by clearing cookies and the lack of coverage over the pole, I found the download speeds to be more than adequate. I even watched some live TV for about an hour over Russia.

Upload speeds, on the other hand, are pitiful.
ffsim is offline  
Old Dec 10, 2018, 11:25 am
  #1005  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by ffsim
I bought streaming passes for fins 735 (AC15) and 731 (AC16) last week. Aside from a sign-in issue on 735 which was resolved by clearing cookies and the lack of coverage over the pole, I found the download speeds to be more than adequate. I even watched some live TV for about an hour over Russia.

Upload speeds, on the other hand, are pitiful.
Compared to my AC 15 a few weeks ago, this one keeps cutting out and those seated near me have the same issue

Anyhoo...lol?

24left is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.