On-Board WIFI

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Old Apr 15, 19, 7:56 am   -   Wikipost
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Wiki Link
AC's update on WiFi installation progress:

https://www.aircanada.com/ca/en/aco/...ard/wi-fi.html


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi:
  • CR9 (all legacy CRAs - FINS 701-716)
  • E75
  • E90
  • 319 (mainline and rouge)
  • 320
  • 7M8 - FIN 501, 503, 505, 506, 507, 508, 510, 511, 518, 521
  • 321 (mainline and rouge)
  • 333 - FIN 934
  • 763 Rouge- FIN 631, 633, 634, 635, 636, 639, 642, 645, 646, 656, 657, 658, 676, 677
  • 77W
  • 77L - FIN 701, 702, 703, 705
  • 789** - FIN 831, 832, 833, 834, 835, 836, 837, 838, 839, 840, 842, 847, 850, 851

**AC's wifi html page shows "15 of 27" 789s but the list I got has 13, plus fin 835 makes 14. hmm....

BOLD fin #s above were provided by AC and have not yet been verified by FTers

Wifi being installed in March 2019: (tentative)
7M8: 502, 513, 514, 515, 516, 517, 519, 520, 522
333: 935
788: 801, 802, 803
789: 841
77L: 704, 706


Remaining planes without WiFI not on either list above:
  • 333 - 931 932 933 936 937 938
  • 789 - 841 843 844 845 846 848 849 852 853 854 855 856 857 858
  • 788 - 804 805 806 807 808
  • 763 Rouge: 632 647 648 659 660 661 675 691 693 694
  • 763 Mainline
  • 7M8 - 504, 509 512 519 523
  • Anything with a propeller
  • CRJs
  • New-build CR9s - FINs 717-721 Still awaiting TCCA familiarity approval
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Old Dec 20, 17, 7:48 pm
  #841  
 
Join Date: Dec 2017
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Originally Posted by YOWzer View Post
Had wifi on yvr-yow recently.
Just tried the WIFI on the plane from St John's to YYZ. The speed was okay but not fast though. The prices are affordable but hoping to get a lower rate.

Acceptable!
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Old Dec 30, 17, 10:16 am
  #842  
 
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Wifi to Sydney

Booked to fly to Sydney via Singapore in February and wondered what the chances are that the 777 might have wifi?
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Old Dec 30, 17, 10:53 am
  #843  
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Originally Posted by Scallops View Post
Booked to fly to Sydney via Singapore in February and wondered what the chances are that the 777 might have wifi?
sorry, are you flying YVR SYD SIN and wondering if the YVR SYD flight would have wifi? Or SIN SYD YVR?
the mention of SIN is throwing me off
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Old Dec 30, 17, 4:50 pm
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So which 77W fins have Wifi?

Also,does AC actually charge for wifi for J on TPAC/TATL routes?
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Old Dec 30, 17, 10:12 pm
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Originally Posted by Jumper Jack View Post
So which 77W fins have Wifi?

Also,does AC actually charge for wifi for J on TPAC/TATL routes?
They do.

They actually offered me 4 different rates:
  • 1h General Browsing $14.00
  • Full flight General Browsing $28.50
  • 1h Streaming $25.00
  • Full flight streaming $42.50
Of note, they said this:

Streaming:
Gogo expects that users of this pass will typically experience download speeds of 3-22Mbps for the first 240MB downloaded within an hour, and upload speeds of 250-500 Kbps for the first 20MB. [...]400 Kbps-2Mbps for the remainder of the hour [...] [and] uploads speeds of 100-200 Kbps.
[...]
We expect that users will typically experience latency between 600-1000ms
General Browsing:
Gogo expects that users of this pass will typically experience download speeds of 3-13Mbps for the first 120MB downloaded within an hour, and upload speeds of 250-500 Kbps for the first 20MB. [...]400 Kbps-1Mbps for the remainder of the hour [...] [and] uploads speeds of 100-200 Kbps.
[...]
We expect that users will typically experience latency between 600-1000ms
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Old Dec 30, 17, 11:53 pm
  #846  
 
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La... I can... ten... deal...cy with. Wai .ting.. ting ..a .. tir0e... 9.. mitutenu.. fight... login for a render ... page to ... makes less it.... worth nothing .... than ./
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Old Jan 2, 18, 9:33 pm
  #847  
 
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GoGo ATG issues during the past week or so?

Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?

For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.

The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/

Initial connection to the in-aircraft wifi access point:


Air Canada pricing and GoGo pass redemption page:


GoGo ATG authentication always fails:

Last edited by jaysona; Jan 2, 18 at 9:46 pm
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Old Jan 2, 18, 10:29 pm
  #848  
 
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Originally Posted by jaysona View Post
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?

For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.

The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/

Initial connection to the in-aircraft wifi access point:

Air Canada pricing and GoGo pass redemption page:

GoGo ATG authentication always fails:
Have you tried turning it off and on?
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Old Jan 2, 18, 10:34 pm
  #849  
 
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Originally Posted by Sean Peever View Post
Have you tried turning it off and on?
Turning what on and off?
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Old Jan 2, 18, 10:55 pm
  #850  
 
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Originally Posted by jaysona View Post
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?

For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.

The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/

Initial connection to the in-aircraft wifi access point:


Air Canada pricing and GoGo pass redemption page:


GoGo ATG authentication always fails:
Yes, and I've got an open ticket with a contact there for it that you've reminded me to follow up on.

The issue is buy.gogoinflight.com, which is where you are being redirected when you click on login, or one of the packages. It resolves, but the server isn't responsive. It seems like their settings aren't properly allowing the traffic through much of the time.
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Old Jan 2, 18, 11:37 pm
  #851  
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Originally Posted by jaysona View Post
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?

For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.

The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/

Initial connection to the in-aircraft wifi access point:


Air Canada pricing and GoGo pass redemption page:


GoGo ATG authentication always fails:
Yes, I had that issue for about 50% of my EYW flights. It would take 30-120 minutes before it would start working.
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Old Jan 4, 18, 4:16 am
  #852  
 
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I was on FIN 742 yesterday (AC31 YYZ-PEK) and noticed Wi-Fi equipment near door L1.

I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.

Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
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Old Jan 4, 18, 5:45 am
  #853  
 
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Originally Posted by gabdusch View Post
Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
When the coverage follows international borders that closely it looks more like a regulatory issue than a technical one.
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Old Jan 4, 18, 8:22 am
  #854  
 
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Originally Posted by gabdusch View Post
I was on FIN 742 yesterday (AC31 YYZ-PEK) and noticed Wi-Fi equipment near door L1.

I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.

Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.

In-flight wi-fi in India is not allowed as per the government. Indian security agencies are not convinced it is safe. Airlines who have wi-fi must turn it off while flying over India.
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Old Jan 6, 18, 5:37 pm
  #855  
 
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FIN501 at YYZ earlier today.

http://www.jaysona.com/ft/ac-ap/7M8/7m8wifi.jpg
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