Oct 26, 2015, 2:06 am
Last edit by: Adam Smith
General WiFi Tidbits
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
Remaining planes planned for WiFi that are still without WiFI or unknown:
Planes with no plans to install WiFi:
Air Canada Status WiFi Benefit
- WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
- If you have a pass from WiFi OnBoard for their entire fleet that will generally work
- You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
- Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
- Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
- GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
- 223
- 319 (rouge)
- 320 (rouge)
- 321 (rouge)
- 333 (except 946 and 948)
- 788
- 789 (except 860)
- 77L
- 77W
- Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
- CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- E75
- 319 (mainline)
- 320 (mainline)
- 321 (mainline)
Remaining planes planned for WiFi that are still without WiFI or unknown:
- CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
- 789: 860
- 333: 946, 948
Planes with no plans to install WiFi:
- DH4s
- CRJs
Air Canada Status WiFi Benefit
- The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
- Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
- The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
- There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
On-Board WIFI (2013-2022)
Dec 30, 2017, 10:16 am
#841
Join Date: Jun 2011
Posts: 20
Wifi to Sydney
Booked to fly to Sydney via Singapore in February and wondered what the chances are that the 777 might have wifi?
Dec 30, 2017, 10:53 am
#842
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
Dec 30, 2017, 4:50 pm
#843
Join Date: Jan 2016
Location: YYZ
Programs: Only J via Peasant Points, 777HDPeasant or The Unexpected Virtue of Ignorance and Narcissism.
Posts: 5,949
So which 77W fins have Wifi?
Also,does AC actually charge for wifi for J on TPAC/TATL routes?
Also,does AC actually charge for wifi for J on TPAC/TATL routes?
Dec 30, 2017, 10:12 pm
#844
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
They actually offered me 4 different rates:
- 1h General Browsing $14.00
- Full flight General Browsing $28.50
- 1h Streaming $25.00
- Full flight streaming $42.50
Streaming:
Gogo expects that users of this pass will typically experience download speeds of 3-22Mbps for the first 240MB downloaded within an hour, and upload speeds of 250-500 Kbps for the first 20MB. [...]400 Kbps-2Mbps for the remainder of the hour [...] [and] uploads speeds of 100-200 Kbps.
[...]
We expect that users will typically experience latency between 600-1000ms
[...]
We expect that users will typically experience latency between 600-1000ms
Gogo expects that users of this pass will typically experience download speeds of 3-13Mbps for the first 120MB downloaded within an hour, and upload speeds of 250-500 Kbps for the first 20MB. [...]400 Kbps-1Mbps for the remainder of the hour [...] [and] uploads speeds of 100-200 Kbps.
[...]
We expect that users will typically experience latency between 600-1000ms
We expect that users will typically experience latency between 600-1000ms
Dec 30, 2017, 11:53 pm
#845
Join Date: Jan 2017
Location: Halifax
Programs: AC SE100K, Marriott Lifetime Platinum Elite. NEXUS
Posts: 4,561
La... I can... ten... deal...cy with. Wai .ting.. ting ..a .. tir0e... 9.. mitutenu.. fight... login for a render ... page to ... makes less it.... worth nothing .... than ./
Jan 2, 2018, 9:33 pm
#846
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
GoGo ATG issues during the past week or so?
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
Last edited by jaysona; Jan 2, 2018 at 9:46 pm
Jan 2, 2018, 10:29 pm
#847
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
Jan 2, 2018, 10:34 pm
#848
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Jan 2, 2018, 10:55 pm
#849
Join Date: Oct 2008
Location: YYC
Posts: 4,035
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
The issue is buy.gogoinflight.com, which is where you are being redirected when you click on login, or one of the packages. It resolves, but the server isn't responsive. It seems like their settings aren't properly allowing the traffic through much of the time.
Jan 2, 2018, 11:37 pm
#850
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,296
Has anyone been having issues connecting to the ground using GoGo on the narrow body aircraft?
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
For the past week or so, I have noticed a regular issue with the authentication portion of the connection process - to the point where using GoGo on Rapidair flights was pretty much pointless, since there is only about 35 or so minutes flight time where Internet access is useful.
The symptoms are pretty much the same for all flights. The Air Canada logo show up, then the various pass options are presented, but as soon as I try to sign in and redeem my pass, the process just hangs while trying to communicate with airborne.gogoinflight.com/
Initial connection to the in-aircraft wifi access point:
Air Canada pricing and GoGo pass redemption page:
GoGo ATG authentication always fails:
Jan 4, 2018, 4:16 am
#851
Join Date: Nov 2011
Location: YUL
Programs: AC SEMM, NEXUS
Posts: 858
I was on FIN 742 yesterday (AC31 YYZ-PEK) and noticed Wi-Fi equipment near door L1.
I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.
Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.
Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
Jan 4, 2018, 5:45 am
#852
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
When the coverage follows international borders that closely it looks more like a regulatory issue than a technical one.
Jan 4, 2018, 8:22 am
#853
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,706
I was on FIN 742 yesterday (AC31 YYZ-PEK) and noticed Wi-Fi equipment near door L1.
I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.
Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
I was able to connect to the Gogo portal (gogoinflight) but could not access the internet at all. Of course, most of AC31 is outside of the coverage area but I'm not sure if AC intends to wait until all FINs are equipped or they plan to do a gradual rollout.
Anyway, one thing the Gogo portal showed is the coverage map which I thought was worth posting here. Interesting that China, India and Australia are completely excluded.
In-flight wi-fi in India is not allowed as per the government. Indian security agencies are not convinced it is safe. Airlines who have wi-fi must turn it off while flying over India.
Jan 6, 2018, 5:37 pm
#854
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
