Oct 26, 2015, 2:06 am
Last edit by: Adam Smith
General WiFi Tidbits
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
Remaining planes planned for WiFi that are still without WiFI or unknown:
Planes with no plans to install WiFi:
Air Canada Status WiFi Benefit
- WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
- If you have a pass from WiFi OnBoard for their entire fleet that will generally work
- You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
- Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
- Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
- GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
- 223
- 319 (rouge)
- 320 (rouge)
- 321 (rouge)
- 333 (except 946 and 948)
- 788
- 789 (except 860)
- 77L
- 77W
- Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
- CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- E75
- 319 (mainline)
- 320 (mainline)
- 321 (mainline)
Remaining planes planned for WiFi that are still without WiFI or unknown:
- CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
- 789: 860
- 333: 946, 948
Planes with no plans to install WiFi:
- DH4s
- CRJs
Air Canada Status WiFi Benefit
- The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
- Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
- The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
- There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
On-Board WIFI (2013-2022)
Nov 26, 2017, 10:25 am
#826
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Is it just me or is the WiFi getting worse? I don't know whether it's just because more people are using it or whether it's something to do with equipment, but it seems slower these days. I don't know how people here can talk about streaming video content when I can't even get a 3MB e-mail downloaded.
Also, last night when I bought WiFi on a YVR-YYC, it showed be $12.95 with no tax for $12.95 total. But when I checked my receipt this morning, it shows $0.91 worth of PST and $0.65 worth of GST for $14.51 total. Anyone else had a problem like that?
Also, last night when I bought WiFi on a YVR-YYC, it showed be $12.95 with no tax for $12.95 total. But when I checked my receipt this morning, it shows $0.91 worth of PST and $0.65 worth of GST for $14.51 total. Anyone else had a problem like that?
Nov 26, 2017, 11:29 am
#827
A FlyerTalk Posting Legend
Join Date: Sep 2002
Location: LAX/TPE
Programs: United 1K, JAL Sapphire, SPG Lifetime Platinum, National Executive Elite, Hertz PC, Avis PC
Posts: 42,199
Unfortunately due to weather, my YVR-SFO flight connecting to United was delayed and AC rebooked me against my wishes on the YVR-TPE nonstop which aside from what I expect to be substandard service and food offerings compared to what I expected on UA Polaris, I now discover there is no inflight wifi and I am essentially unreachable for 14 hours. How does a supposedly global airline not offer any form of inflight connectivity on long haul widebodies in 2017?
Nov 26, 2017, 12:02 pm
#828
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,397
Is it just me or is the WiFi getting worse? I don't know whether it's just because more people are using it or whether it's something to do with equipment, but it seems slower these days. I don't know how people here can talk about streaming video content when I can't even get a 3MB e-mail downloaded.
Also, last night when I bought WiFi on a YVR-YYC, it showed be $12.95 with no tax for $12.95 total. But when I checked my receipt this morning, it shows $0.91 worth of PST and $0.65 worth of GST for $14.51 total. Anyone else had a problem like that?
Also, last night when I bought WiFi on a YVR-YYC, it showed be $12.95 with no tax for $12.95 total. But when I checked my receipt this morning, it shows $0.91 worth of PST and $0.65 worth of GST for $14.51 total. Anyone else had a problem like that?
Nov 26, 2017, 3:37 pm
#829
Suspended
Join Date: Mar 2017
Programs: AC
Posts: 2,167
Unfortunately due to weather, my YVR-SFO flight connecting to United was delayed and AC rebooked me against my wishes on the YVR-TPE nonstop which aside from what I expect to be substandard service and food offerings compared to what I expected on UA Polaris, I now discover there is no inflight wifi and I am essentially unreachable for 14 hours. How does a supposedly global airline not offer any form of inflight connectivity on long haul widebodies in 2017?
Nov 26, 2017, 8:11 pm
#830
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Noticed that Netflix works now on GOGO ground-based wifi
Nov 26, 2017, 10:26 pm
#831
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Is that's what's on the rouge planes? Any of the mainline fleet have it yet?
Nov 26, 2017, 10:32 pm
#832
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Nov 26, 2017, 10:36 pm
#833
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
This is a real problem.
Nov 27, 2017, 12:57 am
#834
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Was it because the system needed a reset (I had that happen once a couple weeks ago) or just wasn't working properly?
Nov 27, 2017, 1:01 am
#835
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
You could get up to the page that listed prices, but as soon as I clicked "login", it just hung.
One flight, I just managed to get my Aeroplan number in the EYW box at about 11k feet, on descent.
I actually need to write Gogo about this, because it seriously impacted the pass I paid for.
And I had other EYWers on some of these flights, so I know it's not just me.
Nov 27, 2017, 1:09 am
#836
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Dec 20, 2017, 9:54 am
#837
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Based on what @canadiancow advised on another thread, perhaps this thread needs to be updated by those who have info on the 777's that have wifi active, unless "active" is some annoying term that could mean something like "installed, active, but not turned on" or some crap like that.
https://www.flyertalk.com/forum/29197311-post12.html
https://www.flyertalk.com/forum/29197311-post12.html
Dec 20, 2017, 9:58 am
#838
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,323
Based on what @canadiancow advised on another thread, perhaps this thread needs to be updated by those who have info on the 777's that have wifi active, unless "active" is some annoying term that could mean something like "installed, active, but not turned on" or some crap like that.
https://www.flyertalk.com/forum/29197311-post12.html
https://www.flyertalk.com/forum/29197311-post12.html
It's active on all the 28J 77W planes. I don't know what FINs those are, but I'm sure someone does.
I don't have a list of the others though.
Dec 20, 2017, 2:43 pm
#839
Join Date: May 2005
Location: YYZ
Programs: AC e75K, *G, SPG/MR PPE
Posts: 315
It just wouldn't work for the first 30-120 minutes. No reset was required.
You could get up to the page that listed prices, but as soon as I clicked "login", it just hung.
One flight, I just managed to get my Aeroplan number in the EYW box at about 11k feet, on descent.
I actually need to write Gogo about this, because it seriously impacted the pass I paid for.
And I had other EYWers on some of these flights, so I know it's not just me.
You could get up to the page that listed prices, but as soon as I clicked "login", it just hung.
One flight, I just managed to get my Aeroplan number in the EYW box at about 11k feet, on descent.
I actually need to write Gogo about this, because it seriously impacted the pass I paid for.
And I had other EYWers on some of these flights, so I know it's not just me.