Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Dec 19, 2020, 10:54 am
  #1441  
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Originally Posted by yyznomad
But having said that, for me, I just don't purchase wifi in general when the prices remain arguably exorbitant. That and I really have little need for wifi on board.
I tend to agree on both fronts. When flying for work, I've often purchased WiFi because I needed to stay on top of things, but when flying on my own time, I've almost never bought it out of pocket.

I did consider doing a monthly pass for the month I had the UFP, and might do that next year when I eventually reactivate that other one.
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Old Dec 19, 2020, 10:57 am
  #1442  
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Originally Posted by Adam Smith
I tend to agree on both fronts. When flying for work, I've often purchased WiFi because I needed to stay on top of things, but when flying on my own time, I've almost never bought it out of pocket.

I did consider doing a monthly pass for the month I had the UFP, and might do that next year when I eventually reactivate that other one.
Right. I thought about the monthly pass as well... actually come to think of it, I did buy a monthly pass when I flew back and forth for months... but ended up barely using it, which was proof I really didn't need wifi on board.
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Old Dec 19, 2020, 10:58 am
  #1443  
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Originally Posted by yyznomad
Right. I thought about the monthly pass as well... actually come to think of it, I did buy a monthly pass when I flew back and forth for months... but ended up barely using it, which was proof I really didn't need wifi on board.
Really? You didn't use it to read FT, keep up with news, chat with friends, etc? I can do without WiFi, but when I buy it, I always use it.
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Old Dec 19, 2020, 11:01 am
  #1444  
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Originally Posted by Adam Smith
Really? You didn't use it to read FT, keep up with news, chat with friends, etc? I can do without WiFi, but when I buy it, I always use it.
Nope. I've come to realize that when I fly, I just enjoy being in solitude and deep thought when solo. I'll just listen to classical music or pods on my own BT NCs. When I'm flying with someone, I enjoy the conversation with them. Chatting with friends via IM can sometimes cause more stress, surprisingly.
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Old Mar 3, 2021, 12:51 pm
  #1445  
 
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Does the onboard WiFi connect via the US? Or do I get a Canadian IP address?

I think my employer is thinking that I am working from the US when I am connected on the AC WiFi... and sending me e-mails about it.
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Old Mar 3, 2021, 1:07 pm
  #1446  
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I've always been given the Canada selection on Netflix unless I use a VPN.
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Old Mar 3, 2021, 1:10 pm
  #1447  
 
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Originally Posted by canadiancow
I've always been given the Canada selection on Netflix unless I use a VPN.
I don't know what to believe anymore. GoGo says US IP address. So maybe Netflix Geolocation is just better?
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Old Mar 3, 2021, 1:34 pm
  #1448  
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Originally Posted by WannabeSE
I don't know what to believe anymore. GoGo says US IP address. So maybe Netflix Geolocation is just better?
It could also be a difference between the two systems. I never attempt streaming on the 320/Embraer/CRJ fleets because it's too slow. But when I was flying more I deliberately only watched Netfix Originals in the air to ensure I'd have access on AC.

What aircraft were you on?
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Old Mar 4, 2021, 6:43 am
  #1449  
 
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Originally Posted by canadiancow
It could also be a difference between the two systems. I never attempt streaming on the 320/Embraer/CRJ fleets because it's too slow. But when I was flying more I deliberately only watched Netfix Originals in the air to ensure I'd have access on AC.

What aircraft were you on?
787 and the A220s
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Old Mar 5, 2021, 5:31 am
  #1450  
 
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Originally Posted by Adam Smith
It's not a factory install, and AC decided to put planes in service as they arrived rather than waiting to get WiFi installed.

Some 7M8s do have WiFi, as they were in the process of doing the installations when the grounding occurred.

<Moderator hat on>

Please search the WiFi thread if you want more details, as it was discussed extensively there in 2018-19, and that's the dedicated venue for WiFi discussion

https://www.flyertalk.com/forum/air-...oard-wifi.html
Actually we were advised internally that the system installed on the MAX has proven to be inconsistent and cutting out. Therefore to protect the brand, we are deactivating the wifi until further notice.
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Old Mar 5, 2021, 6:02 am
  #1451  
 
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Originally Posted by Codyul
Actually we were advised internally that the system installed on the MAX has proven to be inconsistent and cutting out. Therefore to protect the brand, we are deactivating the wifi until further notice.
Another reason not to fly the Max......
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Old Mar 5, 2021, 11:27 am
  #1452  
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Originally Posted by Codyul
Actually we were advised internally that the system installed on the MAX has proven to be inconsistent and cutting out. Therefore to protect the brand, we are deactivating the wifi until further notice.
Ah yes, the brand of "our largest narrow-body fleet has no wifi".

I'm not quite going to quote cooleddie, because to me this is the only reason to avoid the MAX.
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Old Mar 5, 2021, 11:34 am
  #1453  
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Originally Posted by Codyul
Actually we were advised internally that the system installed on the MAX has proven to be inconsistent and cutting out. Therefore to protect the brand, we are deactivating the wifi until further notice.
Wow... Well done to AC

Any idea why it's inconsistent? Problem with the equipment? Bad installation job in YLW?

Shocking that there must be thousands of WiFi-equipped 737s flying around and AC picked the one equipment/installer/whatever that doesn't work.
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Old Mar 5, 2021, 1:08 pm
  #1454  
 
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Originally Posted by Adam Smith
Wow... Well done to AC

Any idea why it's inconsistent? Problem with the equipment? Bad installation job in YLW?

Shocking that there must be thousands of WiFi-equipped 737s flying around and AC picked the one equipment/installer/whatever that doesn't work.
Apparently the Thales FlytLive connectivity system was not able to provide reliable Wi-Fi service onboard of B737MAX. Working on a solution. But until that time it is completely deactivated.
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Old Apr 2, 2021, 12:53 pm
  #1455  
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FREE WiFi on the flight you just booked

I apologize if this is posted elsewhere but I did a search and turned up nothing. Mods please merge if I missed something. I received an email from Aeroplan this morning. I presume this is only for AE flights even though the code can probably be used on any flight afterwards.

Access free WI-FI on your flight


Because you're a valued TD Aeroplan Credit Cardholder, we're giving you FREE Wi‑Fi on the flight you just booked to XXX!

Just use the promo code below when you connect to Wi‑Fi on your mobile device after you board your flight. Then you can email, browse the Web and access your social networks while you're up in the clouds.

Safe travels!

HERE'S YOUR PROMOTIONAL CODE FOR FREE Wi‑Fi:

xxxxxxxxxxxxxxx

Wi‑Fi is available only on North American routes. The promo code can be used only once and is valid until Dec. 31, 2021.

If you don't use it during this upcoming flight, you can still use it on any other Air Canada flight within North America until Dec. 31, 2021.
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