Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Jun 6, 2017, 12:31 pm
  #766  
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Originally Posted by OSSYULYYZ
What's the difference between CRJs and CRAs? I know for a fact that I have had WiFi on a CRJ 200 before when their website contradicts this...
No they did not.

CRJ has no J cabin.

No all-Y aircraft are scheduled to get wifi.
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Old Jun 6, 2017, 2:26 pm
  #767  
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Originally Posted by moorw003
The CRJ carries 50 pax at 0.74 mach. The CRA carries 76 pax at 0.78 mach.
The CRA has 9/12 J seats. The CRJ has 0.

The CRJ doesn't have wifi and I'd be very surprised if they retrofitted them. You must have been on a CRA and mixed them up.
All CRAs have 10 J seats.

The new CR9s have 12 J seats. The CRAs will eventually be converted to CR9s, at which point they'll get 12 J seats, but no CRAs have 12 J.

Otherwise correct though. Perhaps the previous poster was just confused between CRJ-200 and CRJ-705.
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Old Jun 6, 2017, 2:32 pm
  #768  
 
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Originally Posted by Adam Smith
All CRAs have 10 J seats.

The new CR9s have 12 J seats. The CRAs will eventually be converted to CR9s, at which point they'll get 12 J seats, but no CRAs have 12 J.

Otherwise correct though. Perhaps the previous poster was just confused between CRJ-200 and CRJ-705.
Possibly. When I buy the ticket through Google Flights (IND-YYZ or YYZ-IND), the aircraft listed just says Canadian Regional Jet. Usually it is flown with a CRJ-100 or CRJ-200, but they could have changed the aircraft for a few flights. Sorry about that.
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Old Jun 6, 2017, 2:42 pm
  #769  
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Originally Posted by OSSYULYYZ
Possibly. When I buy the ticket through Google Flights (IND-YYZ or YYZ-IND), the aircraft listed just says Canadian Regional Jet. Usually it is flown with a CRJ-100 or CRJ-200, but they could have changed the aircraft for a few flights. Sorry about that.
When Google Flights says "Canadair Reg. Jet", it's scheduled as a CRJ-100/200. It's possible there was a last-minute equipment swap to a CRJ-705 when you travelled.
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Old Jun 9, 2017, 9:20 am
  #770  
 
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Name:  AC_WiFi.png
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Does anyone know which flights would have 1 hour of Free WiFi?
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Old Jun 9, 2017, 5:46 pm
  #771  
 
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Interesting that they've added wifi to the rouge A319s. Any idea if they plan on adding it to the A321 in the future?
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Old Jun 9, 2017, 6:34 pm
  #772  
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Originally Posted by xero9
Interesting that they've added wifi to the rouge A319s. Any idea if they plan on adding it to the A321 in the future?
Yes. And pretty much every other multi-cabin aircraft.
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Old Jun 9, 2017, 7:01 pm
  #773  
 
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B763s are coming..... There was one up a few days ago doing aerodynamic testing after having the antenna bubble attached.
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Old Jun 15, 2017, 5:25 pm
  #774  
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From the Aeroplan Newsletter - June 15, 2017

"Air Canada Rouge to Offer High-Speed Internet

Get ready to enjoy high-speed Internet on all Air Canada Rouge flights-the fastest Internet service on a Canadian airline. You'll soon be able to email, stream videos and music, surf the Web and more, as you please, while on board. Look out for this new high-speed Internet service, starting this month on select aircraft and on our entire fleet by mid-2019. "

Linked to rouge site

http://flyrouge.com

.
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Old Jun 15, 2017, 10:59 pm
  #775  
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So, the WiFi on C-FJZD (FIN 717) wasn't working last Friday, even though it's a brand new plane (one of the factory-fresh CR9s).

According to the pilots, something was botched with the installation and WiFi has never worked on this bird, uncertain when it will be up and running.

(Knowing that what we hear from pilots isn't always true, one could take that with a grain of salt and assume it was a short-term problem that has been or will be fixed quickly. But it definitely made a mockery of the FA's touting of the on-board WiFi and the little blue light in the overhead showing there was WiFi available).
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Old Jun 16, 2017, 7:31 am
  #776  
 
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Originally Posted by xero9
Interesting that they've added wifi to the rouge A319s. Any idea if they plan on adding it to the A321 in the future?
Be nice if they added it to the ETOPS Mainline 319's (as used for 822/3) but since they already have ATG I doubt that'll happen.
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Old Jul 6, 2017, 10:47 pm
  #777  
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I've gotten several seemingly random refunds from Gogo for $1.07 on multiple credit cards, which seem to relate to WiFi on AC flights. But I've had no communication from Gogo.

Anyone else have this?
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Old Jul 26, 2017, 4:48 pm
  #778  
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And here comes the totally incorrect SD announcements

So the last four widebody flights (in the last two days) the SD has announced that GoGo Wifi Internet service is available on board blah blah blah pay by credit card blah blah blah...

Of course, after asking them about it, they admitted they were wrong and that there was no wifi.

What I didn't ask them was if they were provided an amendment script. They did not say if they were forced to announce this on all widebodies now.

Hopefully this is a good sign that wifi is frickin finally coming to the widebodies, but the entire execution and communication of this has been utter poop. (What's new?)
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Old Jul 26, 2017, 4:55 pm
  #779  
 
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Originally Posted by OSSYULYYZ
Attachment 34050

Does anyone know which flights would have 1 hour of Free WiFi?
I have only seen it on Rouge, lately.
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Old Jul 26, 2017, 4:56 pm
  #780  
 
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Originally Posted by Adam Smith
So, the WiFi on C-FJZD (FIN 717) wasn't working last Friday, even though it's a brand new plane (one of the factory-fresh CR9s).

According to the pilots, something was botched with the installation and WiFi has never worked on this bird, uncertain when it will be up and running.

(Knowing that what we hear from pilots isn't always true, one could take that with a grain of salt and assume it was a short-term problem that has been or will be fixed quickly. But it definitely made a mockery of the FA's touting of the on-board WiFi and the little blue light in the overhead showing there was WiFi available).
The CR9 that I reported flying on, a couple of months ago, did not have the wifi working. The pilots may be right.
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