Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
Print Wikipost

On-Board WIFI (2013-2022)

Old Dec 25, 2016, 2:53 pm
  #706  
Suspended
 
Join Date: Dec 2016
Programs: SEMM
Posts: 22
Originally Posted by wco81
Well I have upcoming flights, first time on AC, in February. SFO-YVR and YVR-HKG.

Sounds like maybe wifi on the short flight but not on the TPAC?
Correct. Wifi on the narrowbody, but nothing on widebodies.
aircanada_flyer is offline  
Old Jan 9, 2017, 3:04 pm
  #707  
 
Join Date: Dec 2002
Location: YYZ
Programs: AC E75K 2MM * DL MM * HH Diamond * Marriott Lifetime Titanium * Queen's '92
Posts: 5,953
So have they not progressed at all on the 777 installation that was supposed to start in the fall of last year?
Simon is offline  
Old Feb 1, 2017, 12:12 pm
  #708  
 
Join Date: Mar 2005
Location: Ottawa, ON
Programs: AC*SE100K, AC*MM, Marriott Platinum Elite
Posts: 286
Bumping this -- does anyone know if the 777's are starting to get wi-fi yet? AC's press release last spring said it would start in late 2016.
sweden05 is offline  
Old Feb 1, 2017, 12:18 pm
  #709  
Suspended
 
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Well I'll be flying AC7 (YVR-HKG) tomorrow so I'll see what that looks like.
wco81 is offline  
Old Feb 1, 2017, 1:34 pm
  #710  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by sweden05
Bumping this -- does anyone know if the 777's are starting to get wi-fi yet? AC's press release last spring said it would start in late 2016.
Haven't seen anything yet.
Sean Peever is offline  
Old Feb 10, 2017, 10:15 am
  #711  
 
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,413
Has anybody tried using webex over wifi on an AC plane? Does video (like slide deck images, not video like live video camera) work? Can you get useful audio at all--even if I can't speak can I at least listen?
ridefar is offline  
Old Feb 10, 2017, 10:54 am
  #712  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by sweden05
Bumping this -- does anyone know if the 777's are starting to get wi-fi yet? AC's press release last spring said it would start in late 2016.
If you factor in time zones and seasonal clock changes, does "late 2016" qualify as "early 2107"?


Originally Posted by wco81
Well I'll be flying AC7 (YVR-HKG) tomorrow so I'll see what that looks like.
Well, I can tell you I've just been on 6 different 777 fins including the TPACs and there is no wifi, and if there was, someone would post here and there would be some buzz.

When the wide bodies get wifi, everyone will know. If someone on FT knows when and feels like posting, they will.
24left is offline  
Old Feb 10, 2017, 12:58 pm
  #713  
A FlyerTalk Posting Legend
 
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,810
They're working on it. Though I heard an interesting word used to describe it yesterday. 11 letters and starts with "cluster".
canadiancow is online now  
Old Feb 10, 2017, 1:54 pm
  #714  
 
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,477
Originally Posted by canadiancow
They're working on it. Though I heard an interesting word used to describe it yesterday. 11 letters and starts with "cluster".
Sounds like a smooth project based on their 11 letter description.
Nitehawk is offline  
Old Feb 10, 2017, 2:11 pm
  #715  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Originally Posted by canadiancow
They're working on it. Though I heard an interesting word used to describe it yesterday. 11 letters and starts with "cluster".
The more enterprising among us here will know which types of documents to search for.
jaysona is offline  
Old Feb 10, 2017, 8:05 pm
  #716  
Suspended
 
Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
No wifi on AC7.

Biggest, brightest IFE screen I've ever encountered though.
wco81 is offline  
Old Feb 10, 2017, 8:11 pm
  #717  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Originally Posted by wco81
No wifi on AC7.........
Kind of why I answered your post (see above)


Originally Posted by wco81
.....Biggest, brightest IFE screen I've ever encountered though.
Yup, took me 3 TPACs to finish Season 4. LOL

.
Attached Images  
24left is offline  
Old Mar 5, 2017, 3:56 pm
  #718  
 
Join Date: Jan 2010
Location: YYZ
Programs: AC SE 100K MM; Marriott Lifetime Titanium, Avis Presidents Club
Posts: 1,281
GoGo Inflight...how bad was that!!!

So I got sucked in yesterday and bought the GoGo Inflight WiFi Service from SEA to YYZ...I bought a 30 min pass which actually allowed me to connect for about half the time at ridiculously slow speeds. They took my money and I thought I'd never hear from them but then today they send me a survey which wasn't really about asking about my experience but rather phishing for my personal info (income, etc) so that they can surely re-sell this info to others. Total scam in my opinion and Air Canada should be embarrassed to offer that pathetic service at that cost...I had a much better experience 2 weeks ago using United's service...better service at a better cost.
billdokes is offline  
Old Mar 5, 2017, 4:03 pm
  #719  
 
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Write them an email saying the service didn't work for most of the time and you'd like your money back. I've gotten numerous refunds from Gogo like this.

Note to less-scrupulous posters: only do this if the service actually didn't work.
eigenvector is offline  
Old Mar 5, 2017, 4:06 pm
  #720  
 
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,612
Originally Posted by billdokes
So I got sucked in yesterday and bought the GoGo Inflight WiFi Service from SEA to YYZ...I bought a 30 min pass which actually allowed me to connect for about half the time at ridiculously slow speeds. They took my money and I thought I'd never hear from them but then today they send me a survey which wasn't really about asking about my experience but rather phishing for my personal info (income, etc) so that they can surely re-sell this info to others. Total scam in my opinion and Air Canada should be embarrassed to offer that pathetic service at that cost...I had a much better experience 2 weeks ago using United's service...better service at a better cost.
I had really poor internet on one flight and actually contacted support right then about an hour into it. They refunded my $ on the spot. Of course the Internet stopped working after that
yvr76 is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.