Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
Print Wikipost

On-Board WIFI (2013-2022)

Old Sep 1, 2016, 1:07 pm
  #661  
Suspended
 
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
"limited-time offer: 15 minutes of free wi-fi access"

From today's Air Canada Flight Offers' email:

"Wi-Fi is now available on select Air Canada flights within North America. For a limited time, enjoy 15 minutes of free access."

http://www.aircanada.com/en/travelin...oard/wifi.html
24left is offline  
Old Sep 1, 2016, 1:47 pm
  #662  
 
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
Originally Posted by 24left
From today's Air Canada Flight Offers' email:

"Wi-Fi is now available on select Air Canada flights within North America. For a limited time, enjoy 15 minutes of free access."

http://www.aircanada.com/en/travelin...oard/wifi.html
Interesting. I'll have to try that this evening.
j_the_p is offline  
Old Sep 1, 2016, 6:32 pm
  #663  
 
Join Date: Feb 2013
Location: YVR
Programs: AC*A
Posts: 484
Originally Posted by 24left
From today's Air Canada Flight Offers' email:

"Wi-Fi is now available on select Air Canada flights within North America. For a limited time, enjoy 15 minutes of free access."

http://www.aircanada.com/en/travelin...oard/wifi.html
Worked for me this morning on AC198, but then the horror of the $18 flight pass also arrived and I got less excited.
Orcair is offline  
Old Sep 14, 2016, 8:45 am
  #664  
 
Join Date: Jan 2013
Location: YVR
Programs: AC 100K SE (*G), Marriott P, SPG G, Hilton D
Posts: 611
Originally Posted by 24left
From today's Air Canada Flight Offers' email:

"Wi-Fi is now available on select Air Canada flights within North America. For a limited time, enjoy 15 minutes of free access."

http://www.aircanada.com/en/travelin...oard/wifi.html
I was on a FULL flight from SFO-YVR. I was able to connect one device (iPhone) and get on the wifi, but it was SO slow because I'm guessing the everyone on the plane was online using their free minutes. I then tried to connect my laptop and it couldn't get a IP address on the wifi. My guess is that router can only assign so many IP addresses and then it stops allowing devices to connect.

Very disappointing! I would have actually paid to use the wifi on this flight and I guess AC/gogo just lost my revenue. I hope they realize this 15 minute free thing is killing their quality of service and making them look bad.
philelite is offline  
Old Sep 14, 2016, 8:56 am
  #665  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by philelite
I was on a FULL flight from SFO-YVR. I was able to connect one device (iPhone) and get on the wifi, but it was SO slow because I'm guessing the everyone on the plane was online using their free minutes. I then tried to connect my laptop and it couldn't get a IP address on the wifi. My guess is that router can only assign so many IP addresses and then it stops allowing devices to connect.

Very disappointing! I would have actually paid to use the wifi on this flight and I guess AC/gogo just lost my revenue. I hope they realize this 15 minute free thing is killing their quality of service and making them look bad.
I agree, I had a similar issue on 4 of my flights on Saturday and Sunday. Trick I learned is to connect and get your IP address right away, chill for 15 min or so and then sign up.
Sean Peever is offline  
Old Sep 14, 2016, 9:00 am
  #666  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Also any update on the widebody and international wifi? Back in March Ben Smith said it was coming to widebody with the 777's to be the first ones.
Sean Peever is offline  
Old Sep 14, 2016, 9:04 am
  #667  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Originally Posted by philelite
...

I then tried to connect my laptop and it couldn't get a IP address on the wifi. My guess is that router can only assign so many IP addresses and then it stops allowing devices to connect.
I doubt the IP address issue was related the CWLU (Cabin Wireless Lan Unit), it was more likely that the RADIUS session not being able to be successfully initiated in time due to the saturated EV-DO ATG (Air To Ground) connection.

As with all things tech. related, the initial Go-Go technology was sufficient to support in-cabin passenger use of technology of the day (smartphones didn't even exist yet) - but had little room to scale up. Couple that with the glacial pace that new technology is implemented in aircraft and we have the situation we're in today.

Technology offered in-cabin will always be years behind what has become pervasive on the ground.
jaysona is offline  
Old Sep 14, 2016, 9:15 am
  #668  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by jaysona
I doubt the IP address issue was related the CWLU (Cabin Wireless Lan Unit), it was more likely that the RADIUS session not being able to be successfully initiated in time due to the saturated EV-DO ATG (Air To Ground) connection.

As with all things tech. related, the initial Go-Go technology was sufficient to support in-cabin passenger use of technology of the day (smartphones didn't even exist yet) - but had little room to scale up. Couple that with the glacial pace that new technology is implemented in aircraft and we have the situation we're in today.

Technology offered in-cabin will always be years behind what has become pervasive on the ground.
While I agree with you 100% that the router on-board is not the limiting factor, the practical problem that Phil describes does remain - getting an IP on a new session is difficult when everyone is using their free minutes. Which is annoying right now.

And even when they do use 2Ku on the widebodys, I think those cap out at 70Mbps. Which again - for paying pax should probably be ok! But giving 15 min free to a flight of 450pax (remember flight crew use it too) on a 70 Mbps connection will run into issues too.
Sean Peever is offline  
Old Sep 14, 2016, 9:35 am
  #669  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Originally Posted by Sean Peever
While I agree with you 100% that the router on-board is not the limiting factor, the practical problem that Phil describes does remain - getting an IP on a new session is difficult when everyone is using their free minutes. Which is annoying right now.
Agreed, it is annoying, I just wanted to clarify where the real problem lay, philelite surmised that the problem was with the router which is not likely to be the case. True, the original issue exists just the same, but now he knows what the root of the issue is.

And even when they do use 2Ku on the widebodys, I think those cap out at 70Mbps. Which again - for paying pax should probably be ok! But giving 15 min free to a flight of 450pax (remember flight crew use it too) on a 70 Mbps connection will run into issues too.
The 70Mbps will be peak speeds once spot beams have been properly implemented. I suspect the initial roll-out will be more in the range of 10Mbps - 15Mbps sustained.

I know some crew have been taking advantage of the 15 minute free Wi-Fi, I've received more lav selfie's than I care for.
jaysona is offline  
Old Sep 14, 2016, 11:06 am
  #670  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by jaysona
I know some crew have been taking advantage of the 15 minute free Wi-Fi, I've received more lav selfie's than I care for.
The quote, don't start what you can't finish comes to mind :P
Sean Peever is offline  
Old Sep 14, 2016, 11:18 am
  #671  
 
Join Date: Apr 2016
Location: YYZ
Programs: TK *G
Posts: 3,126
Perhaps they should consider making the 15 minutes free only for J pax. On ANA F pax get 15 minute free wifi, Y pax don't get that. Not sure about J pax.
songsc is offline  
Old Sep 14, 2016, 11:38 am
  #672  
 
Join Date: Aug 2011
Location: YUL
Programs: Skymiles Silver Medallion
Posts: 955
If the free 15 minutes is intended as an advertisement to encourage more people to buy WiFi access, it's surely backfiring on them. Nobody's going to pay for it -- even people who might've before the promo -- if it fails to connect.
segacs is offline  
Old Sep 14, 2016, 11:46 am
  #673  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by segacs
If the free 15 minutes is intended as an advertisement to encourage more people to buy WiFi access, it's surely backfiring on them. Nobody's going to pay for it -- even people who might've before the promo -- if it fails to connect.
There are easy solutions if they want to do both.

Heck, a simple one would be to VLAN the traffic of 15min free vs regular paid and set bandwidth % limits per VLAN. Guaranteeing consistent access for those who pay for it.
Sean Peever is offline  
Old Sep 14, 2016, 12:45 pm
  #674  
 
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
Originally Posted by songsc
Perhaps they should consider making the 15 minutes free only for J pax. On ANA F pax get 15 minute free wifi, Y pax don't get that. Not sure about J pax.
That would be ideal, although I doubt AC has the required integration between their reservation system and the Go-Go network to be able to determine who a J passenger is.

Originally Posted by Sean Peever
Heck, a simple one would be to VLAN the traffic of 15min free vs regular paid and set bandwidth % limits per VLAN. Guaranteeing consistent access for those who pay for it.
......aaaaaand what makes you think the equipment is even capable of VLANs and QOS?
jaysona is offline  
Old Sep 14, 2016, 3:10 pm
  #675  
 
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Originally Posted by jaysona
......aaaaaand what makes you think the equipment is even capable of VLANs and QOS?
Fair point! lol. I made a bad assumption that they were using infrastructure equipment with some of the most basic needs :P
Sean Peever is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.