Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Sep 20, 2015, 2:16 pm
  #256  
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Sept 7 2014

Originally Posted by Sean Peever
AC 144 a320 no working wifi
Originally Posted by jaysona
Is the aircraft Wi-Fi equipped? FIN number?

Originally Posted by jaysona
It looks like AC144 was operated by FIN 219 today and it looks like AC129 is being operated by FIN 411. Anyone know if those FINs ever had working Wi-Fi?

Is there a list of FIN numbers that have had working Wi-Fi?
Originally Posted by Sean Peever
To your point. I think we should start making a list - wiki time!


The only challenge to a list is other than a small # of fliers, you won’t know your fin # prior to boarding and at that point, you can’t do much about not having wifi.


However…….


Sept 20 2104 AC 144 YYC-YUL A320 C-FLSS Fin 408 No wifi
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Old Sep 20, 2015, 4:23 pm
  #257  
 
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Originally Posted by 24left
Sept 20 2104 AC 144 YYC-YUL A320 C-FLSS Fin 408 No wifi
^ you are correct! no wifi on AC144 Fin 408 today.
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Old Sep 20, 2015, 4:27 pm
  #258  
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It would be so helpful if AC had a similar ability

When I look at flights on DL, this info is available:

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Old Sep 20, 2015, 4:38 pm
  #259  
 
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Originally Posted by 24left
It would be so helpful if AC had a similar ability

When I look at flights on DL, this info is available:

yes! this is needed!
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Old Oct 10, 2015, 12:13 pm
  #260  
 
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I'm happy to report that AC166 today (YVR - YOW) has wifi! yay!

It also has one of the nicest SD's I've ever flow with.

And while the ping is brutal, the speed is pretty damn impressive.

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Old Oct 10, 2015, 12:31 pm
  #261  
 
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Originally Posted by Sean Peever
I'm happy to report that AC166 today (YVR - YOW) has wifi! yay!

It also has one of the nicest SD's I've ever flow with.

And while the ping is brutal, the speed is pretty damn impressive.

That's a great flight to have wifi on, or anything TCON for that matter.
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Old Oct 10, 2015, 12:47 pm
  #262  
 
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Originally Posted by Diabeetus
That's a great flight to have wifi on, or anything TCON for that matter.
agreed! It's been a hard decision recently to take widebody's tcon for the pod or to go for the gamble of maybe having wifi on the narrows. Today the gamble paid off.
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Old Oct 10, 2015, 12:50 pm
  #263  
 
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Originally Posted by Sean Peever
agreed! It's been a hard decision recently to take widebody's tcon for the pod or to go for the gamble of maybe having wifi on the narrows. Today the gamble paid off.
Are there any plans to bring Wifi to the widebody fleet? POD + WIFI would be killer.
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Old Oct 10, 2015, 12:51 pm
  #264  
 
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Originally Posted by Diabeetus
Are there any plans to bring Wifi to the widebody fleet? POD + WIFI would be killer.
They have said that they are looking into a satellite system for the widebody's but nothing concrete has been provided publically.
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Old Oct 10, 2015, 1:04 pm
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Originally Posted by Sean Peever
They have said that they are looking into a satellite system for the widebody's but nothing concrete has been provided publically.
I guess given enough time, it'll be on all fins eventually (except maybe turboprops), and we'll look back on the days of flying without Wifi like we do leaded gasoline.
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Old Oct 10, 2015, 1:14 pm
  #266  
 
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Originally Posted by Diabeetus
I guess given enough time, it'll be on all fins eventually (except maybe turboprops), and we'll look back on the days of flying without Wifi like we do leaded gasoline.
it can't come soon enough for me. The flights where I have wifi seem to pass so much quicker!

Also, oddly enough I've been going with J more often when I think there is a chance for wifi as I don't like trying to jam my laptop into the small Y seats.
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Old Oct 10, 2015, 1:38 pm
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Pretty sure that all narrow bodies (190/319/320/321) are now equipped.
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Old Oct 10, 2015, 1:43 pm
  #268  
 
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Originally Posted by ACYYZ/SD
Pretty sure that all narrow bodies (190/319/320/321) are now equipped.
Just to clarify - did you see my posts about the 320's throughout september and not having wifi on at least 4 different fins in a week? Up to and including 2 weeks ago.

If you are suggesting that this has been resolved and they are now all equipped then I am a very happy person.
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Old Oct 11, 2015, 6:57 am
  #269  
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Originally Posted by ACYYZ/SD
Pretty sure that all narrow bodies (190/319/320/321) are now equipped.
Good to hear!

Now if only they could do the wide bodies
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Old Oct 11, 2015, 8:10 am
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Originally Posted by ACYYZ/SD
Pretty sure that all narrow bodies (190/319/320/321) are now equipped.
@:-) Does the crew's SOP include turning it on?
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