Old Oct 26, 2015, 2:06 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Adam Smith
General WiFi Tidbits
  • WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
  • If you have a pass from WiFi OnBoard for their entire fleet that will generally work
  • You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
  • Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
  • Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad


Detailed WiFi roll-out info compiled by FTers:

Planes with WiFi (confirmed by FTers):
  • GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
    • 223
    • 319 (rouge)
    • 320 (rouge)
    • 321 (rouge)
    • 333 (except 946 and 948)
    • 788
    • 789 (except 860)
    • 77L
    • 77W
  • Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
    • CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
    • E75
    • 319 (mainline)
    • 320 (mainline)
    • 321 (mainline)

Remaining planes planned for WiFi that are still without WiFI or unknown:
  • CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
  • 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
  • 789: 860
  • 333: 946, 948

Planes with no plans to install WiFi:
  • DH4s
  • CRJs


Air Canada Status WiFi Benefit
  • The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
  • Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
  • The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
  • There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
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On-Board WIFI (2013-2022)

Old Jan 12, 2022, 6:28 am
  #1546  
 
Join Date: Mar 2005
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Does AC have plans to add Wifi to the 737?

I recently got back to flying and ex-YHZ there are plenty of 737 Max it seems (along with the amazing 223!). I was surprised that none of the 737MAX I took had onboard wifi. I really thought that would have been installed at some point in the last two years.

When I check the narrow body section of the fleet wifi tracker, the 737 is nowhere to be found. https://www.aircanada.com/ca/en/aco/...d/wi-fi.html#/

Is there any information about their plans for 737 wifi?
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Old Jan 12, 2022, 7:07 am
  #1547  
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Originally Posted by eastcoastcan
Is there any information about their plans for 737 wifi?
Discussed extensively in this thread, which is why I moved your post here. The wiki has a summary.
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Old Jan 14, 2022, 10:43 am
  #1548  
 
Join Date: Jun 2010
Programs: AC SE 1MM
Posts: 346
Originally Posted by shaibu
Sorry if this has been discussed. Have now had 5 rouge flights where I am not able to access my super elite wifi pass and have had to pay. On AC flights I can login with my aeroplan number but on Rouge you can only login with Gogo username and as Aeroplan doesn't give you a code for a wifi pass I have to pay each time. Anyone know a work around? Have asked both Gogo and Air Canada and they are clueless.
Same. They seem confused beyond belief. Clearly the Rouge payload doesn't have this hook enabled. Or the benefit doesn't extend to Rouge which would be fairly disappointing.

The work around is to open chat with Gogo and sound fairly annoyed. Generally they so far have just enabled me for that flight and told me to follow up. Not sure how many times that will work though.
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Old Jan 30, 2022, 1:42 am
  #1549  
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I'm told by someone who flies a lot but rarely posts that the WiFi on 524 now works with the Gogo pass, which is a change from a few months ago. But it sounded like no Aeroplan log-in, so the elite WiFi benefit might not work (yet?). He can post if he wants to clarify.
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Old Jan 31, 2022, 10:44 am
  #1550  
 
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,566
Complimentary wifi

Currently on an a330 yvr-yul (fin 931) and Wi-Fi is complimentary. Just asks for an email address. They announced it and I thought that I had heard incorrectly, but it works well.

I wasn't planning to choose Wi-Fi as a benefit since I like the chance disconnect without temptation. I give in every time!
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Old Jan 31, 2022, 9:22 pm
  #1551  
 
Join Date: Sep 2014
Location: YYC / LAS
Programs: AC SE-MM
Posts: 129
FIN 524 737Max WiFi

Originally Posted by Adam Smith
I'm told by someone who flies a lot but rarely posts that the WiFi on 524 now works with the Gogo pass, which is a change from a few months ago. But it sounded like no Aeroplan log-in, so the elite WiFi benefit might not work (yet?). He can post if he wants to clarify.
Here are screenshots of the trial interface. I like the new UI it is very clean looking and functional.
Long post, showing all the pricing levels.







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Old Jan 31, 2022, 9:50 pm
  #1552  
 
Join Date: Aug 2017
Posts: 19
Fin 501 now wifi-enabled

Looks like the trial for wifi on the Max (Fin 524) has gone well and Fins 501 and 508 are the latest addition to be wifi-enabled.

Here’s hoping the rest of the Max fleet gets retrofitted quickly.
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Last edited by _Clouds; Feb 1, 2022 at 2:28 pm Reason: Edit to add Fin 508
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Old Feb 1, 2022, 12:58 am
  #1553  
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Here's hoping they add the Elite wifi pass to the MAX fleet so that I can actually use wifi without paying.
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Old Feb 1, 2022, 10:29 am
  #1554  
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Thanks [MENTION=288519]yowcat[/MENTION] for adding the WiFi status benefit to the wiki!

And thanks to [MENTION=743335]YYC3722[/MENTION] and [MENTION=867022]_Clouds[/MENTION] for the info on the 7M8s. I've updated the wiki to clarify the 7M8 situation as best we understand it at the moment.
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Old Feb 1, 2022, 11:05 am
  #1555  
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I fixed the first point about the wifi benefit
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Old Feb 7, 2022, 5:03 pm
  #1556  
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Is the 12-month Wifi pass as part of the AC75K elite status the global pass, which permits me to use it on AC's transpacific flights?
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Old Feb 8, 2022, 12:40 pm
  #1557  
 
Join Date: Mar 2002
Location: London, Vancouver, Tokyo, San Francisco, NYC
Posts: 268
Originally Posted by lsquare
Is the 12-month Wifi pass as part of the AC75K elite status the global pass, which permits me to use it on AC's transpacific flights?
Yes as far as equipped with Gogo.
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Old Feb 12, 2022, 7:21 pm
  #1558  
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No WiFi on 527 this morning, so I don't think the new WiFi has been rolled out across the whole 7M8 fleet yet.
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Old Feb 13, 2022, 2:58 pm
  #1559  
 
Join Date: Jun 2010
Location: MEX
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Does anyone know if it's possible to buy a 1-way / day wifi pass for TATL flights before getting onboard?

Based on Air Canada's wifi page, the answer seems to be "no", but I wanted to double check.
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Old Mar 6, 2022, 6:20 pm
  #1560  
 
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one person ringing the call button or mentioning to a crew member that wifi is down rarely seems to get it reset. likely the request is forgotten or the passenger is rightfully assumed to be tech inept.

However, a couple times I.....noticed... an AP named <AirlineSSID-Wifi-REBOOT NEEDED>. A bunch of passengers each SHOW the FA 'see, it needs reset', or the crew noticed while trying to connect to social media themselves. Longest time has taken for a reboot was 30 minutes.
​​​​​​
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Last edited by expert7700; Mar 7, 2022 at 12:41 am
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