Oct 26, 2015, 2:06 am
Last edit by: Adam Smith
General WiFi Tidbits
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
Remaining planes planned for WiFi that are still without WiFI or unknown:
Planes with no plans to install WiFi:
Air Canada Status WiFi Benefit
- WiFi is managed by "WiFi Onboard", formerly known as "Gogo"
- If you have a pass from WiFi OnBoard for their entire fleet that will generally work
- You can redeem Aeroplan points for various packages ranging from one hour to the entire flight and at different speeds
- Only one device at a time can use the plan. Once you log in with another device with your WiFi Onboard or Aeroplan account the other device will drop
- Rouge J customers are now getting a one-time WiFi Onboard code for free WiFi on the flight instead of getting an iPad
Detailed WiFi roll-out info compiled by FTers:
Planes with WiFi (confirmed by FTers):
- GoGo 2Ku satellite-based system (fast, large coverage area, including over water - coverage map):
- 223
- 319 (rouge)
- 320 (rouge)
- 321 (rouge)
- 333 (except 946 and 948)
- 788
- 789 (except 860)
- 77L
- 77W
- Gogo ATG system (old, slow, only works over land in North America, and not very far north - coverage map)
- CR9: 701-721, 780-784 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- E75
- 319 (mainline)
- 320 (mainline)
- 321 (mainline)
Remaining planes planned for WiFi that are still without WiFI or unknown:
- CR9: 722-730 (note: a recent report from a Jazz pilot suggests the system may be disabled on 780-784)
- 7M8: all (AC had an embarrassing escapade with a Thales system that was completely inadequate. As of March 2023, they appear to have given up on this system. What they plan to replace it with is uncertain)
- 789: 860
- 333: 946, 948
Planes with no plans to install WiFi:
- DH4s
- CRJs
Air Canada Status WiFi Benefit
- The benefit lasts for 12 months from the date of activation, which is the first date you sign into Gogo on an AC flight using your Aeroplan account. Date of benefit selection is irrelevant. It must be activated by the end of the calendar year.
- Benefit currently works on all aircraft with WiFi, except possibly rouge. Some rouge aircraft have reported having access to the Aeroplan sign in which was required for the Aeroplan benefit to work. It's unknown whether the benefit will be extended to those fleets in the future.
- The benefit says you can have up to 5 users but that is five unique devices in a one month period and not simultaneous usage. You will need to log off one device to use another device on the same flight. GoGo will apparently block if it sees too many devices in a one month period to avoid credential sharing.
- There are huge problems with the Aeroplan login for this benefit. There is a high likelihood that you will need to attempt to log in numerous times for it to work, and it may not work at all. Chatting with WiFi Onboard support should get you a one-time code for free WiFi for the flight.
On-Board WIFI (2013-2022)
Nov 6, 2021, 1:14 pm
#1516
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,321
I've had no issue with the SE benefit, but I've only used it on 6 flights.
There are ways around the one device limit. Like counting a router to Gogo, and all your devices to the router.
Or getting a phone that has that functionality built in, like most modern Android devices, but not any iPhones.
There are ways around the one device limit. Like counting a router to Gogo, and all your devices to the router.
Or getting a phone that has that functionality built in, like most modern Android devices, but not any iPhones.
Nov 6, 2021, 4:51 pm
#1517
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
Free Wi-Fi on transborder flights?
Took AC 901/904 today on C-GHKW (A330-343) and had free decent Wi-Fi courtesy of AC on both legs. Is this normal? Better Wi-Fi than paid Wi-Fi on AA.
Nov 6, 2021, 8:01 pm
#1519
Join Date: Apr 2008
Location: CLT
Programs: AA EXP; Avis PC; Hertz PC; Marriott LT Gold; Hilton Diamond
Posts: 1,133
FWIW, the IFE was ancient, slow, and had no CC.
Nov 6, 2021, 9:54 pm
#1520
Join Date: Jan 2002
Location: Vancouver, BC, Canada
Posts: 5,075
Seems like it's being offered on old config A333s.
Nov 9, 2021, 11:20 am
#1521
Join Date: Aug 2012
Location: Western Canada
Programs: Air Canada SE, Marriott Platinum
Posts: 331
FYI YYZ - FLR and FCO - YUL
18.95 CAD for full flight
8.95 CAD for 1 hour
18.95 CAD for full flight
8.95 CAD for 1 hour
Nov 9, 2021, 11:43 am
#1522
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,767
Nov 10, 2021, 1:29 pm
#1523
Join Date: Dec 2005
Posts: 32
Rouge aeroplan elite wi-fi plan
As part of my SE benefit I picked the aeroplan elite wi-fi plan. On my first rouge flight and Gogo is saying the benefit only works on air Canada flight and I have to pay for the Wi-Fi. Is this correct?
Nov 10, 2021, 6:28 pm
#1524
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
AC SuperElite - GoGo Wifi Promo code - where?
Hi everyone -- I'm sure I'm just not seeing it but prior to the Altitude portal change and AC website upgrades, I was always able to find the code for the GoGo Wifi benefit I chose. Now I have no idea where to find it. The benefits page shows its there but only says "Simply connect to the aircraft's Wi-Fi network when you get on board and start streaming right after take-off." but no code or where to find it.
Can anyone help? Thanks
Can anyone help? Thanks
Nov 10, 2021, 8:14 pm
#1525
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,321
Hi everyone -- I'm sure I'm just not seeing it but prior to the Altitude portal change and AC website upgrades, I was always able to find the code for the GoGo Wifi benefit I chose. Now I have no idea where to find it. The benefits page shows its there but only says "Simply connect to the aircraft's Wi-Fi network when you get on board and start streaming right after take-off." but no code or where to find it.
Can anyone help? Thanks
Can anyone help? Thanks
Nov 11, 2021, 11:35 am
#1526
Join Date: Jan 2005
Location: Calgary, AB
Programs: AC SE100k, Marriott Titanium, Accor Platinum, Hilton Diamond
Posts: 428
Thanks for that information -- to be clear -- my old Gogo Wifi account was tied to my corporate email address. That address is not the one I use for my Aeroplan account. Do I create a net new account with GoGo using my Aeroplan email and it should just magically give me access? Thank you!
Nov 11, 2021, 11:42 am
#1527
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,321
Thanks for that information -- to be clear -- my old Gogo Wifi account was tied to my corporate email address. That address is not the one I use for my Aeroplan account. Do I create a net new account with GoGo using my Aeroplan email and it should just magically give me access? Thank you!
1. Sign in with Aeroplan
2. Sign in with Gogo
Sign in with Aeroplan.
Nov 19, 2021, 7:14 am
#1529
Join Date: Feb 2012
Location: PHX
Programs: AAexp, AC75k, HertzPC, NationalEE, Accor/MariottP, Hilton/HyattG
Posts: 3,614
I just bought wifi with miles for the first time. Cool.
Nov 20, 2021, 12:01 pm
#1530
Join Date: Aug 2016
Location: YOW
Programs: Altitude 75K, LT Marriott Platinum
Posts: 258
Returned home on AC 841 on November 16 and the wifi didn't work as soon as the flight departed. I ate and then slept and when we arrived in Canadian airspace, it continued not to work. Purchased the monthly pass and I haven't been impressed thus far.