Advice on chasing down a ticketing error
 

We had a Tango fare from last fall that was cancelled. The credit was left on file.

We used this on a ticket in February.

Now we're working on the books, and it appears that who ever did the reticketing messed things up to the tune of $300+.

Does anyone have any advice for how to best work through the process to get this straightened out? We have all the PDF's, continuity of ticket numbers, etc.

The beauty of doing taxes. ;) Just call AC main line. They'll redirect you and fix it.

if travel was in February don't bother calling the main line as they probably won't be able to help you. Contact the accounting people at the phone number/email on the web site.

Turns out :

a) it wasn't an error
b) it was Air Canada accounting
c) my wife said they were one of the most customer friendly persons she has ever spoken too
d) I was working while she was on the phone. It was obvious they knew their stuff, quick, concise answers.

So kudos to AC on this one!