AC consierge benefits

Old Mar 23, 13, 3:36 pm
  #1  
Original Poster
 
Join Date: Jan 2013
Programs: AC SE,AA Miles,all hotel chains
Posts: 10
AC consierge benefits

New to the Super Elite benefits this year. What can I actually expect or ask of the AC CONSIERGE SERVICE. AC website is pretty vague on this benefit...
flyboy27 is offline  
Old Mar 23, 13, 3:53 pm
  #2  
 
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,201
When things go off the rails, they fix it. Usually quickly, easily, with little fuss or stress. I know some flyers use them for checking in, tagging bags, seat assignments, etc. I prefer not to bug them unless I need something. Occasionally I will call them if I am clearing customs at a particular station with a very short transfer time and ask them to call the gate to let them know I will be there (Nexus) and not to deboard me. But basically 99% of the benefit comes during IRROPS. Doesnt matter why things go wrong, they are always happy to fix it. Which means there is basically nothing you should get stressed about during travel. Which is a pretty good deal, IMO. They are absolutely great.
ridefar is offline  
Old Mar 23, 13, 3:56 pm
  #3  
 
Join Date: Nov 2008
Programs: AC SE
Posts: 1,007
Originally Posted by flyboy27 View Post
New to the Super Elite benefits this year. What can I actually expect or ask of the AC CONSIERGE SERVICE. AC website is pretty vague on this benefit...
If you think it's reasonable, it never hurts to call and ask.

I've asked the concierge to reserve a car for me in my destination city, to retrieve my hat that I forgot on my originating flight, and once to let my girlfriend know I was going to be late to pick her up at LHR.

In the latter case, they really did go above and beyond, I was pretty happy. Not only did they let her know what was going on, (met her at the door of the plane), but they also escorted her through UK Customs/immigration, then got her into the arrivals lounge while she waited for me to come and get her.

But if you face any kind of travel issue (tight connection due to delays, etc...) ithey're always there to help you out. I was flying PEK->FRA->YYZ->YYJ (yes, going the wrong way around). Anyhow, I couldn't put in for upgrades yet since it was an LH ticket, but I had the PEK concierge do the upgrade for me on the AC segments.
hjohnson is offline  
Old Mar 23, 13, 3:58 pm
  #4  
 
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Rewards Gold, Fairmont President Club Platinum
Posts: 9,040
I can not prove it, but I believe that if upgrades or standby requests (shortly before flight departures) are mentioned to them, then there is a better chance of being successful, than if one goes through the check-in or gate agent.
FlyerGoldII is offline  
Old Mar 23, 13, 5:09 pm
  #5  
 
Join Date: Nov 2006
Location: YEG
Programs: AC SE100K
Posts: 698
You could probably ask them how to properly spell Concierge
slashd0t is offline  
Old Mar 23, 13, 6:22 pm
  #6  
 
Join Date: Jul 2006
Location: YYZ
Programs: AC-SE MM,Fairmont Plat, Ritz Platinum , Hertz Platinum, Quintessentially
Posts: 1,246
Originally Posted by slashd0t View Post
You could probably ask them how to properly spell Concierge
LOL ^
Silvercity is offline  
Old Mar 23, 13, 7:12 pm
  #7  
 
Join Date: Sep 2012
Location: Australia and Canada
Programs: Qantas FF Plat; AC 50K; Virgin Aust Silver; SPG, Accor Gold
Posts: 795
I'm like the OP. New to SE100K and a bit bemused that I get this wonderful 'concierge' service, and all the phone numbers, and not a peep as to what it entails etc etc.

I do intend to go to the YYC C office when I'm there tomorrow, to have a yarn, but wrt what's been said here already:

* How pro-active are they? For instance, if I'm in the MLL or in the air and my next flight is 'suddenly' delayed or cancelled, will they pro-actively re-route me and just let me know via the next lounge or text, or do I have to call?

* Do they have authority to re-route me on non AC or non *A if it really is the only option? (I fly TPAC and TATL quite a bit)

* If an AC flight is cancelled, and it means an overnight stay, either in Canada or elsewhere, do they have authority to book me a hotel on AC?
RooFlyer is offline  
Old Mar 23, 13, 7:29 pm
  #8  
FlyerTalk Evangelist
 
Join Date: Jun 2007
Location: Toronto vicinity
Programs: UA 1K, AC MM E50, SPG P100, Marriott Plat, Fairmont Plat
Posts: 12,784
Originally Posted by RooFlyer View Post
* Do they have authority to re-route me on non AC or non *A if it really is the only option? (I fly TPAC and TATL quite a bit)
My YYZ-FRA flight was delayed 6 hrs and I missed my LH connection to DOH. The FRA concierge (who I never saw) rerouted me on AZ and QR (via FCO). Connection was too tight (arrived at the gate 10 mins before the flight left) and wasn't allowed to board. So I was stranded overnight in FCO with no AC representation, no lounge access, no Star Gold benefits. It really wasn't a great deal for me.
margarita girl is offline  
Old Mar 23, 13, 7:31 pm
  #9  
 
Join Date: Jul 2006
Location: YYZ
Programs: AC-SE MM,Fairmont Plat, Ritz Platinum , Hertz Platinum, Quintessentially
Posts: 1,246
Originally Posted by RooFlyer View Post
I'm like the OP. New to SE100K and a bit bemused that I get this wonderful 'concierge' service, and all the phone numbers, and not a peep as to what it entails etc etc.

I do intend to go to the YYC C office when I'm there tomorrow, to have a yarn, but wrt what's been said here already:

* How pro-active are they? For instance, if I'm in the MLL or in the air and my next flight is 'suddenly' delayed or cancelled, will they pro-actively re-route me and just let me know via the next lounge or text, or do I have to call?
E
* Do they have authority to re-route me on non AC or non *A if it really is the only option? (I fly TPAC and TATL quite a bit)

* If an AC flight is cancelled, and it means an overnight stay, either in Canada or elsewhere, do they have authority to book me a hotel on AC?
Last year when I was in Berlin and coming home via Lufthansa. So when they went on Strike. They (Concierge Frankfurt) booked me in Z class to get out via Paris and home on a an AC flight. The Concierges are super fantastic.
Silvercity is offline  
Old Mar 23, 13, 7:46 pm
  #10  
 
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,201
Originally Posted by RooFlyer View Post
I'm like the OP. New to SE100K and a bit bemused that I get this wonderful 'concierge' service, and all the phone numbers, and not a peep as to what it entails etc etc.

I do intend to go to the YYC C office when I'm there tomorrow, to have a yarn, but wrt what's been said here already:

* How pro-active are they? For instance, if I'm in the MLL or in the air and my next flight is 'suddenly' delayed or cancelled, will they pro-actively re-route me and just let me know via the next lounge or text, or do I have to call?

* Do they have authority to re-route me on non AC or non *A if it really is the only option? (I fly TPAC and TATL quite a bit)

* If an AC flight is cancelled, and it means an overnight stay, either in Canada or elsewhere, do they have authority to book me a hotel on AC?
How proactive depends on how many people are affected by IRROPS, who it is, how busy they and the station are, etc. In other words, YMMV. In general, I find they fix about 80% of the problems proactively before I call with respect to re-routes or delays.

And with respect to hotels, yes they do. Again, in extreme situations (like the early Feb snowstorm in YYZ) they may be constrained by availability and other considerations, but generally yes they do. And will.
ridefar is offline  
Old Mar 23, 13, 7:56 pm
  #11  
 
Join Date: Jan 2003
Location: AC SE, SPG Lifetime Plat, ACMM
Posts: 3,528
IMHO the concierge service is the biggest benefit of S100K or SE for short. They have held flights for me, rebooked me on different flights and located me to inform me of the changes, arranged to accept u/g certs ( in the days before ecerts) later by mail when I was stuck due to volcano eruptions--etcetera, etcetera etcetera. My suggestion--ask for what you need and as long as it is reasonable they will see it gets done. (Occasional unreasonableness maybe allowed)
ac777 is offline  
Old Mar 25, 13, 11:57 pm
  #12  
 
Join Date: Dec 2010
Location: YYJ
Programs: AC*SE, Lifetime Bonvoy PP, Hilton D, National EE, Avis First
Posts: 672
Frequent wine, chocolates, and most importantly thank you notes, emails, and voice messages go a long way to show appreciation. Wouldn't you be more inclined to help out a stranger when they show you their appreciation for your help? It doesn't cost them anything to help you out (in most cases :P), but the little things they can do, can sure save you time and stress. So make a point of extending your thanks, even if its just popping your head in the office and saying "Hey!, thanks again for that ...xyz... last week"

Last edited by NAJetSet; Mar 26, 13 at 12:07 am
NAJetSet is offline  
Old Mar 26, 13, 11:32 am
  #13  
 
Join Date: Mar 2000
Location: Toronto, Ontario, Canada
Posts: 219
Here's a few of the memorable things they've helped me with over the years:

1. While on a UA ticket, on UA metal going YYZ-ORD-MEM, when my bag missed the connection and last UA flight of the day, the AC concierge in ORD found my bag and put it on an AA flight for me that night.

2. In YOW, I was arriving to meet my family to spend the weekend there. My wife was arriving before me by 45 minutes or so, with baby, stroller, lot's of carry on. The YOW concierge met my wife at the gate, grabbed a few bags, and escorted her and baby to the MLL to wait for me.

3. In ORD, I've been met on arrival at least twice I can remember by the ORD concierge, where the concierge had a chocolate, a smile and let me know where my connecting gate was.

4. In YYZ, the domestic concierge office let me drop off a box of catalogues on a Friday night, that my E status boss was picking up Sunday morning for a trade show he was going to.
mjschill is offline  
Old Mar 26, 13, 12:17 pm
  #14  
 
Join Date: Dec 2002
Location: Toronto, ON, CANADA
Programs: AC SE100K, Marriott Bonvoy LTE
Posts: 1,675
Where is the Vancouver concierge office? I owe them some chocolates for all the help they've provided in ensuring my travels go smoothly!
Jebby_ca is offline  
Old Mar 26, 13, 3:16 pm
  #15  
 
Join Date: Sep 2010
Location: YVR
Programs: AC S100K, Bonvoy Titanium
Posts: 4,355
Originally Posted by Jebby_ca View Post
Where is the Vancouver concierge office? I owe them some chocolates for all the help they've provided in ensuring my travels go smoothly!
By gate 50, unmarked, unlocked door. Gates 50-52 are shared between domestic and international, so depending on the time of day you may or may not have access to that area without a boarding pass.

My wife made some macaroons for them at Christmas time and I had to call the office to ask them to come meet me as I was flying domestic.
yvr76 is offline  

Thread Tools
Search this Thread
Search Engine: