AC/AE now trying to charge SE $150 for baggage on award flights!?
#16
Join Date: Sep 2008
Location: YYZ
Programs: ACMM SE100K; *G
Posts: 1,526
It's been that way since at least last August. I've had 2 reward flights in that time as a Super Elite (prior to Altitude) and had the same issue. I called both times and was told that it was a glitch and to just go to an agent when arriving at the airport.
#18
Join Date: Jul 2006
Location: YYZ
Programs: AC-SE MM
Posts: 1,251
#19
Join Date: Aug 2009
Location: YVR
Posts: 122
I've taken 4-5 reward flights in the last 12 months (as an Elite) and it's always tried to charge me for checking more than one bag. Every time. It always involves the check in agent having to do some computer voodoo to get it so the system doesn't want to charge me.
#20
Join Date: Jan 2011
Location: YQR
Programs: Aeroplan - E75, Delta Sky Miles - Silver, HHonors - Gold, Club Carlson Silver
Posts: 561
Took the family to SFO a few weeks ago, the week before the changeover, and had the same issue. Figured that getting on a UA flight first on the return would cause even more grief. I don't know if the whole itinerary was fixed by the agent a YQR that did the voodoo first, but UA had no issues. And, once the changes were made at the check-in counter, status showed on all BPs...
#21