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Lots of complaining, but for me, AC has done everything they said, any one else ?

Lots of complaining, but for me, AC has done everything they said, any one else ?

Old Mar 1, 13, 10:51 am
  #1  
Original Poster
 
Join Date: Dec 2011
Location: YEG
Posts: 2,234
Lots of complaining, but for me, AC has done everything they said, any one else ?

I got my cards "week of Feb 25th" Check
Website up and running March 1 Check
Selected my benefits March 1 Check
Current status shows up correctly on new site Check
Past years activity correct and listed on new site Check
e upgrades with 2014 expiry still in account Check


Only thing left is to see if e upgrades show up 24-48 hours after selecting


So far, AC has done what they said they would do and everything is working

I guess I will go book some flights now.
xLuther is offline  
Old Mar 1, 13, 10:54 am
  #2  
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Join Date: Jun 2003
Location: YYC
Posts: 21,904
No card yet here. Since no travel until later this month, no big deal here.

Otherwise, no problem selecting "privileges."
Stranger is offline  
Old Mar 1, 13, 10:57 am
  #3  
 
Join Date: Feb 2013
Location: Hobart, Tasmania, Australia
Programs: Air Canada Altitude Super Elite, Virgin Australia Velocity Gold, Qantas FF
Posts: 27
Yup. Not a single problem. My 50K card was waiting in the mail for me when I arrived home (on Sunday afternoon, no less). Website worked at the first go this morning, and it looks nice albeit somewhat pointless. They even forwarded me 17 e-upgrade credits in advance so I can use them on my Sydney flight next week.

Everything went super smoothly here!
Mike Khoury is offline  
Old Mar 1, 13, 11:03 am
  #4  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-2MM, Marriott- LT Titanium, SPG RIP
Posts: 2,551
Originally Posted by xLuther View Post
I got my cards "week of Feb 25th" Check
Website up and running March 1 Check
Selected my benefits March 1 Check
Current status shows up correctly on new site Check
Past years activity correct and listed on new site Check
e upgrades with 2014 expiry still in account Check


Only thing left is to see if e upgrades show up 24-48 hours after selecting


So far, AC has done what they said they would do and everything is working

I guess I will go book some flights now.
Agree for the most part- still don't have my card, but am not worried about it. Have flights Monday, and I am quite sure I will have no issues getting into the MLL or the UA RCC.

Already had 75 e upgrade credits expiring 2014.
Plumber is offline  
Old Mar 1, 13, 11:05 am
  #5  
 
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
Still waiting for cards in NL, Check
New site asked 100 times for password, Check
Still don't know what 'travel options' means so can't select anyway, Check
Still no online access for folks using TA's, Check
KCOLLIS is offline  
Old Mar 1, 13, 11:06 am
  #6  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-2MM, Marriott- LT Titanium, SPG RIP
Posts: 2,551
In addition, the 2013 program was laid out well in advance.

We knew what to expect re: benefits and it was delivered as expected- no bad surprises!^

I am curious about things like changes to priority boarding (when this will happen) and a couple of enhancements to the MM program that have been discussed. I thought these could have been rolled out today...
Plumber is offline  
Old Mar 1, 13, 11:11 am
  #7  
 
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,395
While I am still waiting for my SE card, used a new SE benefit this morning. Changed an AP itin for 2 pax with no change fee!! Saved $200 there!^
jarusoba is offline  
Old Mar 1, 13, 11:14 am
  #8  
 
Join Date: Aug 2010
Location: YUL
Programs: AC*E
Posts: 779
Is this the thread where list all the things they said they would do but didn't?
drdrma is offline  
Old Mar 1, 13, 11:20 am
  #9  
Original Poster
 
Join Date: Dec 2011
Location: YEG
Posts: 2,234
Originally Posted by drdrma View Post
Is this the thread where list all the things they said they would do but didn't?
Nope, it's the non-complaining thread at least 4 complaining ones already
xLuther is offline  
Old Mar 1, 13, 11:23 am
  #10  
 
Join Date: Sep 2011
Programs: AC*SE100K, SPG Gold
Posts: 327
Card hasn't arrived in Vancouver yet as a SE100K : (
sluis is offline  
Old Mar 1, 13, 11:28 am
  #11  
 
Join Date: Sep 2012
Location: Canada
Programs: AC*E75K, Hertz 5*, SPG Gold
Posts: 145
Originally Posted by xLuther View Post
I got my cards "week of Feb 25th" Check
Website up and running March 1 Check
Selected my benefits March 1 Check
Current status shows up correctly on new site Check
Past years activity correct and listed on new site Check
e upgrades with 2014 expiry still in account Check


Only thing left is to see if e upgrades show up 24-48 hours after selecting


So far, AC has done what they said they would do and everything is working

Same for me, logged in this morning and everything went as expected. Card arrived at some point last week. No Complaints here.
AcrossThePond is offline  
Old Mar 1, 13, 11:35 am
  #12  
 
Join Date: Jan 2013
Location: YYZ
Programs: SE100K, Bonvoy Ambassador, National Executive
Posts: 88
No SE card in mail today in Toronto
Need to enter password every time I switch tabs when using IPad on website
Managed to select benefits
Will update on lounge issues after I try and get in RCC in Houston on Sunday
MME2YYZ is offline  
Old Mar 1, 13, 11:56 am
  #13  
 
Join Date: Apr 2010
Posts: 648
i don't recall eUps for 35k (spouse) dropping form 8 to 6 on FP activities.....anyone else?
and of course all ready bought in her name....should have bought in mine
bizorbetter is offline  
Old Mar 1, 13, 12:44 pm
  #14  
 
Join Date: Aug 2006
Location: YOW
Programs: Aeroplan
Posts: 958
Card the "week of Feb 25th" Check
"You will be invited to choose your Select Privileges the week of February 25th." Updated Email Arrived 2013-03-01-16:30
Website working: Check (using with Firefox.)
eUpgrade credits arrived: Check (and earlier than indicated.)

********
Left in because it still applies.

All the rest is moot. Without the email, the E50 in my life doesn't know the new website is up and if it is working or not.

You see, he isn't about to take time from his day (or night) to 1) read this website, 2) follow twitter feeds, 3) stay up to see if a website is now operational, 4) try to sign in repeatedly in numerous browsers until it works, 5) try to choose from ill-defined privileges (the travel options is new and might be interesting but is unclear with instructions of what it means being sent to you AFTER you pick it.) He has more important things to be doing. Besides, that's what he pays me to do.

On the plus side, the E50 in my life isn't traveling until April and so, even if he waits a few days and selects something that has to be mailed out to him, he should have his 'full' E50 (earned only by virtue of him being a MMer) package before his travel. Of course, he won't have his benefits for the full benefit year, but that doesn't matter to him since I've reduced and moved his travel away from AC over the past 2 years. Because I'm paid to handle his travel arrangements and AC lost me (and by extension, him) as a loyal customer two years ago.

My E50 didn't know his credits arrived because I was watching his account for him. I am also paying attention to the number of credits required to upgrade YYZ-LIM. He got 40 in total which appears to be enough to do the round trip if I read one chart and only enough to do one direction if I read the other chart. That makes a difference as to whether or not I book J/Y, all J or all Y since he also has a TATL coming up.

Last edited by KathrynInCanada; Mar 2, 13 at 7:33 pm
KathrynInCanada is offline  
Old Mar 1, 13, 1:53 pm
  #15  
Original Poster
 
Join Date: Dec 2011
Location: YEG
Posts: 2,234
oh forgot to check my personal e mail

e mail Invite to pick my "Select Privileges" week of Feb 25th, email received March 1, 2013, 11:32 AM MST Check

I did them this morning before I got e mail without any issues
xLuther is offline  

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