May 5, 2014, 8:21 pm
Last edit by: Arcanum
Flights operated by Air Canada rouge
NOTE: Rouge Wifi information can be found here
http://www.flyertalk.com/forum/air-c...l#post28448087
Dates in brackets indicate planned start of rouge service (either as a new route or replacing mainline service). ML placed before a date indicates the date that service is reverting to mainline.
All Airbus A319/A321 service is in the new Premium Rouge configuration with 2x2J seats. All other routes are Boeing 767-300ER aircraft in a 24J/258Y layout.
Airport codes in blue indicate that these routes are Boeing 767-300ER aircraft for all services.
Airport codes in red indicate that these routes are split between Boeing 767-300ER and Airbus services.
Airport codes in black indicate that these routes are Airbus aircraft for all services.
Routes are organized based on the established rouge bases of YYZ, YUL, YYC, and YVR
*Seasonal Summer Service
YYZ
Canada
YQT YQY YXX YLW YYG (02MAY-OCT) YDF YQB YQM (01MAY19) YFC (01JUL19)
USA
MCO TPA LAS FLL HNL SRQ RSW SAN PHX MIA PSP (14DEC16)
Mexico
CUN PVR SJD
Caribbean
KIN NAS LIR GND MBJ AZS CCC CUR HUX PUJ POP SKB SJO SXM LRM HOG SNU UVF VRA BGI (07JAN) POS (21DEC16)
Europe
ATH BCN EDI VCE MAN LIS PRG BUD GLA LGW
Central and South America
LIM BOG PTY
YUL
USA
LAS MCO FLL PBI TPA MIA
Mexico
CUN MEX PVR (18NOV16)
Caribbean
ZSA CCC HOG PUJ SNU PLS POP PAP NAS (17JAN) PTP
Europe
FCO ATH BCN NCE VCE
Central and South America
SJO (22DEC16)
Africa
CMN
YYC
Canada
YHZ* YHM (2016)
USA
LAS PHX (winter only - PHX AC Express in summer)
YVR
USA
LAS HNL OGG PHX PSP KOA SAN (02JUN)
Mexico
CUN PVR
Asia
KIX
Europe
DUB LGA KEF
What to Do If Your Flight Has Been Rouged According to the AC Rep "Air Canada Altitude": call AC Reservations, cancel and get a refund.
Air Canada rouge, a leisure airline
Oct 3, 2017, 8:58 am
#7441
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
Is there a difference between Rouge Premium when...
When I booked my LAS and HNL flights from YYZ on Rouge in Rouge Premium both showed as business class with a 50% bonus on status miles, etc.
When I booked my Bogota BOG flight it showed as Premium Economy.
On my flight from BOG to YYZ this past Sunday night (10/1/2017) on AC1945 I was seated in Rouge Premium. There was the standard Premium Economy amenity kit but instead of the nice pillows that I've had on the HNL flights it was the same pillow Economy had.
There were no menu's given out, no welcome from the SD (I don't even know who that was as no one in Premium Rouge had a name tag on), they didn't go to the SE's first for their order.
It was a 6+ hour flight and they came out with a meal tray, no table cloth and one drink. We ate/drank within the first hour of the flight. That was it. No more drink service, no snacks - not even water service. For 4 1/2 hours five crew members sat in the J galley and complained about everything. Their job, Their hours. Their benefits. 4 hours in I went up and asked if they had any chips or anything. One girl actually rolled her eyes at me! They went and dug out some chips and gave me a bag.
What I'm wondering is - was it like this (aside from the complaining) because it's marketed as Premium Economy and not Business Class? i.e. crap pillows, only a meal, no snack and one drink service for a 6+ hour flight? Or was this just a bad experience I should let Customer Service know about? I'm only an SE but there was a SE MM next to me - you would think they might at least welcome him and ask what he wants for dinner first.
When I booked my Bogota BOG flight it showed as Premium Economy.
On my flight from BOG to YYZ this past Sunday night (10/1/2017) on AC1945 I was seated in Rouge Premium. There was the standard Premium Economy amenity kit but instead of the nice pillows that I've had on the HNL flights it was the same pillow Economy had.
There were no menu's given out, no welcome from the SD (I don't even know who that was as no one in Premium Rouge had a name tag on), they didn't go to the SE's first for their order.
It was a 6+ hour flight and they came out with a meal tray, no table cloth and one drink. We ate/drank within the first hour of the flight. That was it. No more drink service, no snacks - not even water service. For 4 1/2 hours five crew members sat in the J galley and complained about everything. Their job, Their hours. Their benefits. 4 hours in I went up and asked if they had any chips or anything. One girl actually rolled her eyes at me! They went and dug out some chips and gave me a bag.
What I'm wondering is - was it like this (aside from the complaining) because it's marketed as Premium Economy and not Business Class? i.e. crap pillows, only a meal, no snack and one drink service for a 6+ hour flight? Or was this just a bad experience I should let Customer Service know about? I'm only an SE but there was a SE MM next to me - you would think they might at least welcome him and ask what he wants for dinner first.
Oct 3, 2017, 9:10 am
#7442
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Similar service to what I had on the HNL rou last year. It’s basically a red eye from HNL to YVR and the incessant chatting in the galley was irritating. Can’t remember about the pillow.
I would add no pass thru with water either. I seem to recall economy got water during the flight.
Curious, did you get 150% mileage credit?
I would add no pass thru with water either. I seem to recall economy got water during the flight.
Curious, did you get 150% mileage credit?
Oct 3, 2017, 9:17 am
#7443
A FlyerTalk Posting Legend
Join Date: May 2002
Location: YEG
Programs: HH Silver
Posts: 56,446
Posts merged.
tcook052
AC forum Mod.
tcook052
AC forum Mod.
Oct 3, 2017, 9:23 am
#7444
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
Similar service to what I had on the HNL rou last year. It’s basically a red eye from HNL to YVR and the incessant chatting in the galley was irritating. Can’t remember about the pillow.
I would add no pass thru with water either. I seem to recall economy got water during the flight.
Curious, did you get 150% mileage credit?
I would add no pass thru with water either. I seem to recall economy got water during the flight.
Curious, did you get 150% mileage credit?
I was hoping that was just a one time thing but looking thru the web it's not a one time incident.
I re-booked with United as they have a YYZ-IAD-HNL with lie flat beds. AC's price was $8k+ CAD and I booked on United for $5100 CAD.
Oct 3, 2017, 10:12 am
#7445
Join Date: Apr 2015
Location: YVR
Programs: UA Premier Platinum
Posts: 3,759
Yes there is a difference, Premium Rouge is marketed as Premium Economy on international flights (eg BOG) but as Business on North American flights. It doesn't excuse the poor service you describe but the service standard is different than mainline business class on international flights.
Oct 4, 2017, 12:27 am
#7446
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,354
Nope... 125%. I had booked 4 YYZ-HNL flights for December yesterday but based on the research I've cancelled within the 24 hours. Rouge is a joke -
I was hoping that was just a one time thing but looking thru the web it's not a one time incident.
I re-booked with United as they have a YYZ-IAD-HNL with lie flat beds. AC's price was $8k+ CAD and I booked on United for $5100 CAD.
I was hoping that was just a one time thing but looking thru the web it's not a one time incident.
I re-booked with United as they have a YYZ-IAD-HNL with lie flat beds. AC's price was $8k+ CAD and I booked on United for $5100 CAD.
Oct 4, 2017, 12:08 pm
#7447
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,324
YYZ-HNL is J, and therefore 150%.
YYZ-BOG is PY, and therefore 125%
YYZ-BOG is PY, and therefore 125%
Oct 4, 2017, 4:24 pm
#7448
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
I know NA is considered "domestic" or PY here, but does this definition extend to the entire South American continent? I mean they consider SCL a TPAC based on the copay?
Oct 4, 2017, 4:29 pm
#7449
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
AC does consider BOG to be "international", therefore Premium Rouge is considered as "premium economy" (whereas in NA Premium Rouge is considered as "business class")
Oct 4, 2017, 5:41 pm
#7450
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
Oct 5, 2017, 9:14 am
#7451
Join Date: Nov 2015
Posts: 44
The wiki at the head of this thread says that the link between Yul and FCO is a Rouge route, but when I try to reserve a seat for next july on Air Canada website it's regular Air-Canada that is show (a330). Anyone can say
Oct 5, 2017, 9:43 am
#7452
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,652
IIRC it is being switched from rouge to mainline for 2018.
Oct 10, 2017, 2:56 pm
#7453
Join Date: Nov 2016
Posts: 282
Hi everyone,
I just wanted to report that I had a very positive experience with Premium Rouge, YUL-ATH, ATH-YYZ. Very professional, attentive, and friendly crews.
Just one thing that I found odd was that ATH-YYZ arrived 42 minutes late, though we left on time. I wonder how that may have happened, bad headwind (usually on long flights, even when departing late, it's possible to make up the time and catch up)? And what I thought was very strange was that no mention of this late arrival was made during the flight, and no apology for the late arrival either.
I just wanted to report that I had a very positive experience with Premium Rouge, YUL-ATH, ATH-YYZ. Very professional, attentive, and friendly crews.
Just one thing that I found odd was that ATH-YYZ arrived 42 minutes late, though we left on time. I wonder how that may have happened, bad headwind (usually on long flights, even when departing late, it's possible to make up the time and catch up)? And what I thought was very strange was that no mention of this late arrival was made during the flight, and no apology for the late arrival either.
Oct 10, 2017, 7:36 pm
#7454
Join Date: Mar 2007
Location: Charlottetown, PE YYG
Programs: AC*SE, Bonvoy Lifetime Titanium
Posts: 303
When I booked my LAS and HNL flights from YYZ on Rouge in Rouge Premium both showed as business class with a 50% bonus on status miles, etc.
When I booked my Bogota BOG flight it showed as Premium Economy.
On my flight from BOG to YYZ this past Sunday night (10/1/2017) on AC1945 I was seated in Rouge Premium. There was the standard Premium Economy amenity kit but instead of the nice pillows that I've had on the HNL flights it was the same pillow Economy had.
There were no menu's given out, no welcome from the SD (I don't even know who that was as no one in Premium Rouge had a name tag on), they didn't go to the SE's first for their order.
It was a 6+ hour flight and they came out with a meal tray, no table cloth and one drink. We ate/drank within the first hour of the flight. That was it. No more drink service, no snacks - not even water service. For 4 1/2 hours five crew members sat in the J galley and complained about everything. Their job, Their hours. Their benefits. 4 hours in I went up and asked if they had any chips or anything. One girl actually rolled her eyes at me! They went and dug out some chips and gave me a bag.
What I'm wondering is - was it like this (aside from the complaining) because it's marketed as Premium Economy and not Business Class? i.e. crap pillows, only a meal, no snack and one drink service for a 6+ hour flight? Or was this just a bad experience I should let Customer Service know about? I'm only an SE but there was a SE MM next to me - you would think they might at least welcome him and ask what he wants for dinner first.
When I booked my Bogota BOG flight it showed as Premium Economy.
On my flight from BOG to YYZ this past Sunday night (10/1/2017) on AC1945 I was seated in Rouge Premium. There was the standard Premium Economy amenity kit but instead of the nice pillows that I've had on the HNL flights it was the same pillow Economy had.
There were no menu's given out, no welcome from the SD (I don't even know who that was as no one in Premium Rouge had a name tag on), they didn't go to the SE's first for their order.
It was a 6+ hour flight and they came out with a meal tray, no table cloth and one drink. We ate/drank within the first hour of the flight. That was it. No more drink service, no snacks - not even water service. For 4 1/2 hours five crew members sat in the J galley and complained about everything. Their job, Their hours. Their benefits. 4 hours in I went up and asked if they had any chips or anything. One girl actually rolled her eyes at me! They went and dug out some chips and gave me a bag.
What I'm wondering is - was it like this (aside from the complaining) because it's marketed as Premium Economy and not Business Class? i.e. crap pillows, only a meal, no snack and one drink service for a 6+ hour flight? Or was this just a bad experience I should let Customer Service know about? I'm only an SE but there was a SE MM next to me - you would think they might at least welcome him and ask what he wants for dinner first.
· Choice of complimentary meal
· Aeroplan status mileage accumulation (125% or 150% depending on fare)
· Priority check-in and boarding
· Maple Leaf Lounge access (where available)
· Complimentary iPad
· Welcome beverage before departure
· Hot towel service with meals
· Divider curtain
· Dedicated washroom
· Pillow and blanket
· Premium snack, mid-flight bar and snack offerings
It looks like I just had a bad crew.
Oct 10, 2017, 7:57 pm
#7455
Join Date: Aug 2012
Programs: AC E35K, NEXUS
Posts: 4,368
I agree it sounds like a bad crew, and bad leadership of the crew. The thing that bothers me most about rouge is I cannot tell who the service director is. They do not seem attired differently the way they are on mainline. Sometimes there is a person whose deportment suggests they may be a crew lead, but it would really help to have the service director/lead visibly differentiated so that when we do have poor service, we could address it with someone at the time if we chose.