Waiving baggage fees
Oct 29, 2012, 2:22 pm
#1
Original Poster
Join Date: Nov 2008
Posts: 18
Waiving baggage fees
In March, a group of us will be going to Guatemala on a volunteer vacation. The practice has been to take donated goods down with us, using what has been the limit of 2 suitcases, with a maximum of 50 pounds each. We will be taking Air Canada, and transferring in Mexico City to LACSA to complete the trip.
Now, the baggage rules have changed, and the second bag is $20 each way for each member. Does anyone have any experience is requesting a waiver of this charge, and if so who to contact? The group is a registered charity, and no personal items would be in the baggage.
Thanks for the help.
Now, the baggage rules have changed, and the second bag is $20 each way for each member. Does anyone have any experience is requesting a waiver of this charge, and if so who to contact? The group is a registered charity, and no personal items would be in the baggage.
Thanks for the help.
Oct 29, 2012, 4:26 pm
#6
Join Date: Feb 2010
Location: Toronto
Programs: AC Elite, Marriot Silver
Posts: 73
Good that you started early.
I have had some success using this online form (see below). They ask for a lot of information. No guarantees. Also, this request is only good for AC flight segments. The form is primarily geared towards fundraising, but use it anyway.
You can try this:
http://www.aircanada.com/en/about/co...ion/index.html
Click on the "all requests for support must be submitted online"
In the text portion include the following details:
- passenger name(s)
- reservation number
- date of travel
- routing
- exact content
- number of extra bags
- charity providing support and well as the one receiving the support
Best of luck,
Azreal
I have had some success using this online form (see below). They ask for a lot of information. No guarantees. Also, this request is only good for AC flight segments. The form is primarily geared towards fundraising, but use it anyway.
You can try this:
http://www.aircanada.com/en/about/co...ion/index.html
Click on the "all requests for support must be submitted online"
In the text portion include the following details:
- passenger name(s)
- reservation number
- date of travel
- routing
- exact content
- number of extra bags
- charity providing support and well as the one receiving the support
Best of luck,
Azreal
Oct 29, 2012, 5:23 pm
#7
Join Date: Aug 2008
Location: YXY
Posts: 3,506
If you have 1 ticket to go all the way, the charge is zero for the first suitcase is $70 for the second suitcase. If you have two separate tickets, the charge is, as you said, $20 for the second suitcase.
Take old suitcases or boxes you can leave in Guatemala. That way you would not have to bring them back.
I'll send you a private message with another idea.
Take old suitcases or boxes you can leave in Guatemala. That way you would not have to bring them back.
I'll send you a private message with another idea.
May 10, 2013, 2:30 pm
#8
Original Poster
Join Date: Nov 2008
Posts: 18
Kudos to Air Canada
This is a follow up to my question about waiving baggage fees. As Azreal suggested, there is a part of Air Canada which deals with charitable matters of various kinds. I followed the suggestion, and filled out the rather involved form as best I could, as the questions asked didn't really fit our circumstances.
What it did do was get me in touch with an actual person, and after a minimum of emails back and forth, we did get a waiver of the baggage fees, which meant that we could take down our two 50 pound suitcases each without charge. this worked with both Air Canada and TACA.
Thanks to both Azreal for pointing me in the right direction, and to Air Canada for doing a nice thing when they really didn't have to. Other members of our group flew on Delta tickets, and in spite of a lot of time spent filling out forms and emailing back and forth, they wouldn't waive the fees, apparently because the initial leg was on an Alaska codeshare.
What it did do was get me in touch with an actual person, and after a minimum of emails back and forth, we did get a waiver of the baggage fees, which meant that we could take down our two 50 pound suitcases each without charge. this worked with both Air Canada and TACA.
Thanks to both Azreal for pointing me in the right direction, and to Air Canada for doing a nice thing when they really didn't have to. Other members of our group flew on Delta tickets, and in spite of a lot of time spent filling out forms and emailing back and forth, they wouldn't waive the fees, apparently because the initial leg was on an Alaska codeshare.