Also curious to note that AC has removed the OTP page (http://www.aircanada.com/en/about/otp/index.html) from their website since my original post - coincidence?

Proud of a moment that is true -> accidentally honest after it is no longer truth -> scared of the truth.

It's a modern automated web update story.

I am inclined to agree that AC on time performance has badly deteriorated.

This said, AC10 is not a typical example. That flight comes from tokyo and continues to YYZ. Not a very good choice for YYC-YYZ. If anything goes wrong coming from NRT, it will obviously get delayed. Or replaced by a smaller plane and upgrades will get lost.

That is hilarious. :D

I guess they realized they weren't doing themselves any favors.

Incidentally, WS is still providing theirs at:

http://www.westjet.com/guest/en/busi...formance.shtml

But I should note that the website explicitly states that "Canadian carriers are not required to report on-time performance statistics."

Ah Canada, where the flying public (aka taxpayers) don't matter. Why is Transport Canada not collecting the statistics?

I also wonder if AC has been decreasing scheduled flight times? It used to be that on a transcontinental flight that a delay of 15 minutes or so could still result in an on time arrival. This no longer seems to be the case on my last few flights, where the usual 15 - 30 minute delay in push back meant a similar delay on arrival.

They care. Enough to delete a web page. Deep caring.

Here's a cached version for those who missed it.

http://webcache.googleusercontent.co...&ct=clnk&gl=us

On time performance of 55%, 12% worse than the next worst airline. No wonder they took it off!

You can get it here: http://www.flightstats.com/go/Flight....do?airline=AC

I think the flightstats status here is ... starts will a 'b' and ends in 'it'

The previous poster has a cached version from AC. Looks much worse, straight from the horse's mouth.

Until very recently that page was a year out of date.
I guess that Westjet couldn't give a damn either.

One of the strangest pages I have ever seen!? Those stats are on AC's page!??? You'd swear it was westjet's page.
AC's poor performance is so prominent on their own page.

To be fair, none of these issues are unique to AC.

Further, AC has the luxury of hubbing at far less congested airports than the airlines who lap their OTP.

I know all US employees receive monthly bonus when the airline is Top3 (I believe) OTP ...... Perhaps AC should consider

As previously discussed here http://www.flyertalk.com/forum/air-c...y-captain.html. Air Canada would do itself a big favour to defuse extreme dissatisfaction by telling their customers the truth. Last Friday, YYZ to YYC, we were delayed, due to;

1. plane arriving late from origin, then
2. finally board, but now needing to replace a computer, (stand-by's were still boarding)...
3. boarded, then plane was grounded, moved to a new gate, then
4. there was NO WAY our flight was leaving at the new scheduled time - revised gate agent didn't even show up until AFTER the departure time! Had a good laugh as the gate next to us, also leaving for YYC at the same time, delayed due to shortage of flight attendant.

Yes, I'd rather be safe than on-time, but c'mon AC - I'd trade in "free drinks" any time for some straight talk.

I've also noticed this summer. For me, most delays seem to be missing crew (because they were on other plans that were late for either mx or, recursively, missing crew), especially in YYZ. It is worse this year for certain.

Generally, within an hour I don't care so long as I make my connection.

What annoys me is the lack of communication (and the occasional downright lie) from gate agents though.

I have to agree with most of you that on-time performance at AC has gone down the drain. Yes there are the typical factors that cause delays which affect any airline, mechanicals, weather..etc, but I have NEVER seen it as bad as it has been this year!

AC is also dealing with a significant shortage of flight attendants at this time; many have resigned this year and the company has not bothered to replace them. Their crew scheduling department frantically scrambles to take FAs off some flights to crew others, as well as calling FAs in on their day off. Problem is, many FAs are maxed out already.