Originally Posted by robsaw (Post 19072801)

And, since when does AC care if the luggage makes it with the passenger on a domestic connection?

Originally Posted by 1Newflyer (Post 19072835)

They don't but are they obligated to make it so? I know the luggage needs to be offload if a passenger does not show up but can a passenger travel without the checked in luggage on board with him?

Originally Posted by Stranger (Post 19072271)

No sure I believe that. Might be true if in economy, and even then, if without a seat assignment.

Current rule being that passengers without a seat assignment get bumped first. (Read: people on tango who did not pay for a seat assignment.)

My take is, they offloaded her because they did not expect her luggage to make it.

Originally Posted by Stranger (Post 19072294)

BTW, title thread makes no sense. Issue is with AC, not Aeroplan.

Not that Aeroscam is any good though.

Originally Posted by Tedgrrrr (Post 19058217)

It's not just because she's "no-status" - I got kicked off YYZ-YVR (en route from FLL to YYC, upgraded J) last week :mad: I was told by the FA before we landed in YYZ, and when I called the concierge she said there was no chance for me to make my flight even though there was an hour left. She said my bag had to be on the luggage belt past customs 30 min before connection or I wouldn't be allowed to board, and that she would meet me there. I got to the belt at 29min, and didn't see her, and had to talk to her so I could get put back on to what she had said was an oversold flight. I finally walked back to the desk, and saw her sitting there.

And here's the kicker. I had to spend 30 minutes trying to convince her to put me on the direct YYZ to YYC flight that left in an hour. And she kept insisting I had to go through YVR or pay the change fee (upgraded J). I told her, "no, I paid extra to get a pod seat on YYZ to YVR, I'm not just going to waste time flying to YVR on a 319 or 320, when you have a direct flight to YYC." After 30 minutes, and consulting with another concierge she finally agreed to do it. It was strange how scared she was of AC. I felt bad for her. The other concierge though didn't seem to give a damn about AC or its stupid policies.

Originally Posted by I_Can_Fly_US_Airways (Post 19075018)

is how the elite Flyers such as yourself would book a flight with such a tight connection??? it's one thing when I hear this story from some Kettle who travels once or twice a year, but I am truly shocked when I hear about something like this from the top 1% of all flyers in the world.

A professor of mine at NYU and a great expression that he like to use, "children are victims, adults are volunteers"! Experiences taught me, that on domestic flights I need at least a two-hour minimum. International, three minimum. The reason why, because S _ _ _t happens...

Originally Posted by I_Can_Fly_US_Airways (Post 19075018)

is how the elite Flyers such as yourself would book a flight with such a tight connection??? it's one thing when I hear this story from some Kettle who travels once or twice a year, but I am truly shocked when I hear about something like this from the top 1% of all flyers in the world.

Originally Posted by sjhanlon (Post 19074555)

I've almost given up even calling the Concierge in YYZ - it's a joke.

Originally Posted by Clipper801 (Post 19075174)

I was hoping the YVR Concierge could keep an eye on it. YYZ Concierge at MLL bluntly told me that I was not SE and YYZ-YVR was not an international flight, my Concierge service entitlement would not start until the YVR-Asia segment! I was given the Concierge contact information at YVR to call or e-mail them myself! What a joke! I did and was well taken care of by the YVR Concierge on arrival at YVR.

Originally Posted by Stranger (Post 19075173)

I would argue the opposite. I book short connections, why not? Of course, there is a risk to miss the connection and I am aware of that. But worse that can happen is to end up on a later flight. So why give up without even trying.

Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.

Originally Posted by sjhanlon (Post 19074555)

I've almost given up even calling the Concierge in YYZ - it's a joke.

Originally Posted by jaysona (Post 19075957)

Wow! I've had that experience - I have always had excellent service from the concierge at YYZ & YVR.

I have only had to call the concierge due to tight connections for cross border flights, but every time they have helped out and I have never missed a flight.

Many times I have had to leave a message, but calls have been returned pretty quickly. One thing I noticed that really helps when leaving a message is to speak slowly and clearly when leaving a message, along with leaving my aeroplan number and connection information. That way they can begin reviewing and working the file before calling back.

On several occasions they personally move my AVML from one aircraft to another - now that's service!! :D

Originally Posted by Stranger (Post 19075173)

Additionally, as a frequent flyer, I will end up being taken care of better than grandma. If my connection gets tight, I immediately call the concierge upon landing. At YYZ, I have had an instance whereby the concierge phoned the departure gate to make them know I was on my way, and escort me all the way there. Plus, i have a nexus card. Also, I seldom check luggage.