Question: business class on Thai available on ANA and united but not on aeroplan
Jul 6, 2012, 5:34 pm
#1
Original Poster
Join Date: Dec 2007
Programs: aerplan elite
Posts: 107
business class on Thai available on ANA and united but not on aeroplan
I am booked in economy class on business class reward ticket on July 12 Bkk to MXP on Thai airways, ANA and united are showing availability in business but aeroplan agents see no availability. Any body has any experience with this kind of situation?
Jul 6, 2012, 6:16 pm
#2
Join Date: Jun 2007
Location: YUL
Posts: 2,283
3 weeks ago I found 5 flights 5 airlines all showing, though apparently not visible to AP. More shenanigans....
Jul 6, 2012, 7:18 pm
#4
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Jul 6, 2012, 8:32 pm
#5
Original Poster
Join Date: Dec 2007
Programs: aerplan elite
Posts: 107
Jul 6, 2012, 11:16 pm
#6
Join Date: Sep 2011
Location: SFO
Programs: AA EXP,AS MVPG,MR Platinum,HH Gold
Posts: 1,343
The usual recourse is to call in and ask them to direct-sell the flight. Rather than searching and not finding the flight (or the availability), they make a request directly to the partner. This will tell them for sure whether or not there's space. Most agents are quite willing to do this. It takes a few seconds, they just need the flight number, date and times and the class of service.
Sometimes their systems just get out of sync. It's not really shenanigans as far as I can tell. I've even had to get Aeroplan to direct-sell an AC award one time that I found on the UA site but didn't show up on Aeroplan.com or when the phone agent searched
Sometimes their systems just get out of sync. It's not really shenanigans as far as I can tell. I've even had to get Aeroplan to direct-sell an AC award one time that I found on the UA site but didn't show up on Aeroplan.com or when the phone agent searched
Jul 7, 2012, 8:04 pm
#7
Original Poster
Join Date: Dec 2007
Programs: aerplan elite
Posts: 107
The usual recourse is to call in and ask them to direct-sell the flight. Rather than searching and not finding the flight (or the availability), they make a request directly to the partner. This will tell them for sure whether or not there's space. Most agents are quite willing to do this. It takes a few seconds, they just need the flight number, date and times and the class of service.
Sometimes their systems just get out of sync. It's not really shenanigans as far as I can tell. I've even had to get Aeroplan to direct-sell an AC award one time that I found on the UA site but didn't show up on Aeroplan.com or when the phone agent searched
Sometimes their systems just get out of sync. It's not really shenanigans as far as I can tell. I've even had to get Aeroplan to direct-sell an AC award one time that I found on the UA site but didn't show up on Aeroplan.com or when the phone agent searched