NEW: Seat selection For bookings made elsewhere than on aircanada.com
Jul 9, 2012, 5:06 pm
#76
Join Date: Jan 2001
Location: YXU, ON Canada
Programs: AC LT E50K; AC*MM; SPG LT Gold
Posts: 4,665
That's OK. It's being done by the folks working on the Million Miler project.
Jul 9, 2012, 5:07 pm
#77
Join Date: Mar 2011
Location: Toronto
Programs: AC E, *A G, Starwood Platinum, Fairmont Platinum, Porter Points
Posts: 719
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9700; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.666 Mobile Safari/534.8+)
I've been able to do this with a few reservations done outside of AC.com
I've been able to do this with a few reservations done outside of AC.com
Jul 9, 2012, 5:17 pm
#78
Join Date: Aug 2003
Programs: BA Gold/LX SEN/AC
Posts: 24
How? The above message is the only one I get....
Jul 9, 2012, 6:16 pm
#79
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,186
More valuable would be providing the PNR references for all flights on other STAR airlines in our bookings on the AC and AE res engines.
Jul 9, 2012, 8:25 pm
#80
Join Date: Mar 2007
Posts: 4,784
2 bookings for YYZ-SFO in late July, both via non-AC agents
Amex service - YES to choosing seat
Expedia for TD - cannot choose seat online (same error message for the last 2~3 weeks)
Let's hope I can sit together with my wife come 24 hours before departure 
Amex service - YES to choosing seat
Expedia for TD - cannot choose seat online (same error message for the last 2~3 weeks)
Ooops. This booking appears to have been completed elsewhere than on aircanada.com (with either a travel agent or on another website).
It may not be possible for you to make changes to this booking or display your complete booking information. Please contact your travel agent to make any changes, or call Air Canada Reservations for assistance if you have already commenced travel.
New - Seat Selection: We're working on a new feature to allow customers who completed a booking elsewhere than on aircanada.com to select seats. Get more information and see if it's available. (15020)
It may not be possible for you to make changes to this booking or display your complete booking information. Please contact your travel agent to make any changes, or call Air Canada Reservations for assistance if you have already commenced travel.
New - Seat Selection: We're working on a new feature to allow customers who completed a booking elsewhere than on aircanada.com to select seats. Get more information and see if it's available. (15020)
Jul 9, 2012, 10:31 pm
#81
Join Date: Jun 2012
Location: IAD
Programs: Delta AmEx Gold, United MileagePlus Explorer, Former Delta Silver Medallion & United Premier Silver
Posts: 121
Still getting the Oops message for Vayama bookings. I really want an aisle seat. Is there any logic to this? It's silly. If we can log in at all, we should be able to request a seat.
Jul 10, 2012, 9:08 am
#83
Join Date: Mar 2007
Posts: 4,784
Called AC, waited 20 minutes on hold, then spent 5 minutes picking her seat (mine's already picked online)
Unlikely to change at web check-in either
Jul 11, 2012, 8:57 pm
#84
Join Date: Dec 2009
Location: MCI DSM
Posts: 35
award ticket (all segs AC operated) booked through united.com -- ooops
Jul 12, 2012, 7:38 pm
#86
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,124
AC Just Being Careful for Security Reasons?
My speculation is that AC is being careful in terms of security.
PNRs (or "files") typically have a field which indicate the Office ID/GDS(or carrier if booking originated from another airline)/IATA Number that created the booking.
Some airlines may use an Office ID for their website that is different from that of their call centers.
By default, most airlines (not AC) allow PNRs to be modified to a certain extent (eg. seat assignments, meals, secure flight/passport data) by the Office ID that the website uses.
However, it seems that AC by default has disallowed this for seat assignments (since you can do this for APIS).
My guess is that only new non-ac.com bookings will allow for seat assignments on ac.com once this feature is available.
(older PNRs may have to have their security settings modified individually before this could happen?)
PNRs (or "files") typically have a field which indicate the Office ID/GDS(or carrier if booking originated from another airline)/IATA Number that created the booking.
Some airlines may use an Office ID for their website that is different from that of their call centers.
By default, most airlines (not AC) allow PNRs to be modified to a certain extent (eg. seat assignments, meals, secure flight/passport data) by the Office ID that the website uses.
However, it seems that AC by default has disallowed this for seat assignments (since you can do this for APIS).
My guess is that only new non-ac.com bookings will allow for seat assignments on ac.com once this feature is available.
(older PNRs may have to have their security settings modified individually before this could happen?)
Jul 20, 2012, 11:38 pm
#87
Join Date: Jun 2012
Location: IAD
Programs: Delta AmEx Gold, United MileagePlus Explorer, Former Delta Silver Medallion & United Premier Silver
Posts: 121
My speculation is that AC is being careful in terms of security.
PNRs (or "files") typically have a field which indicate the Office ID/GDS(or carrier if booking originated from another airline)/IATA Number that created the booking.
Some airlines may use an Office ID for their website that is different from that of their call centers.
By default, most airlines (not AC) allow PNRs to be modified to a certain extent (eg. seat assignments, meals, secure flight/passport data) by the Office ID that the website uses.
However, it seems that AC by default has disallowed this for seat assignments (since you can do this for APIS).
My guess is that only new non-ac.com bookings will allow for seat assignments on ac.com once this feature is available.
(older PNRs may have to have their security settings modified individually before this could happen?)
PNRs (or "files") typically have a field which indicate the Office ID/GDS(or carrier if booking originated from another airline)/IATA Number that created the booking.
Some airlines may use an Office ID for their website that is different from that of their call centers.
By default, most airlines (not AC) allow PNRs to be modified to a certain extent (eg. seat assignments, meals, secure flight/passport data) by the Office ID that the website uses.
However, it seems that AC by default has disallowed this for seat assignments (since you can do this for APIS).
My guess is that only new non-ac.com bookings will allow for seat assignments on ac.com once this feature is available.
(older PNRs may have to have their security settings modified individually before this could happen?)
Am I entitled to a free seat choice on a US-Canada flight connecting to Canada-International? I just want to get aisle seats on the whole thing if possible and will call if they will let me.
Jul 27, 2012, 1:45 pm
#88
Join Date: Mar 2011
Posts: 208
So this still isn't possible?
On a side note, anyone taken the SCL-YYZ flight before? Thoughts?
On a side note, anyone taken the SCL-YYZ flight before? Thoughts?
Jul 27, 2012, 1:58 pm
#89
FlyerTalk Evangelist
Join Date: Oct 2001
Location: YYZ
Programs: A3&O6 Gold,IC AMB & HH Diamond
Posts: 14,132
But even tickets booked with aircanadavacations, you cannot select seats on ac.com.
Aug 7, 2012, 7:56 am
#90
Join Date: Mar 2008
Location: Montreal
Programs: Aeroplan Elite (Star Alliance Gold), Starwood Elite Platinum, Marriott Silver
Posts: 56
Could it be that they are running the program that consolidates all these bookings to allow for seat selection in batches?