AC gate agent refused to change my FF number
#1
Original Poster
Join Date: Dec 2008
Location: SEA
Programs: DL PM
Posts: 98
AC gate agent refused to change my FF number
Flew AC737 YYZ-SFO this morning. Due to e-upgrades and wanting status on my boarding pass, I entered my AC FF number online and e-upgraded. Won the Aerolotto at the gate, at which point I asked the gate agent to change my FF number (to credit it to another airline's program).
The gate agent said, "since you upgraded, you're not allowed to credit your miles elsewhere" and refused to change it. I told her to ask her supervisor, who looked puzzled, thought about it for a few seconds, and re-iterated her original statement that it's not allowed.
What's your experience with this? And if this is actually the case, how can I use my AC upgrades this year but at the same time credit to another FF program to get status next year?
The gate agent said, "since you upgraded, you're not allowed to credit your miles elsewhere" and refused to change it. I told her to ask her supervisor, who looked puzzled, thought about it for a few seconds, and re-iterated her original statement that it's not allowed.
What's your experience with this? And if this is actually the case, how can I use my AC upgrades this year but at the same time credit to another FF program to get status next year?
#2
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM
Posts: 23,273
Why wouldnt it be allowed???
I use my dad's e-upgrades, but there is no chance in hell I am crediting my flights to Aeroplan.
I've both changed the number at OLCI and at check in.
I use my dad's e-upgrades, but there is no chance in hell I am crediting my flights to Aeroplan.
I've both changed the number at OLCI and at check in.
#3
Original Poster
Join Date: Dec 2008
Location: SEA
Programs: DL PM
Posts: 98
No idea. The gate agent was particularly snarky about this too, which I thought weird.
Does changing the FF number online after you've submitted your upgrade request (and are waitlisted) affect your position on the waitlist or ability to upgrade?
Does changing the FF number online after you've submitted your upgrade request (and are waitlisted) affect your position on the waitlist or ability to upgrade?
Last edited by alexthe5th; May 7, 2012 at 2:49 pm
#4
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#5
Join Date: Feb 2003
Location: FRA
Programs: AC SE 1MM, UA 1K, Hilton Lifetime Diamond, Marriott Gold Elite, Hertz PC
Posts: 2,920
AFAIK you need to have your Aeroplan number attached to your booking as long as you are not confirmed in R class. I know of a few people who successfully changed their FFP at the gate in YYZ after they won Aerolotto but now reading your story apparently YMMV.
#8
Original Poster
Join Date: Dec 2008
Location: SEA
Programs: DL PM
Posts: 98
#9
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
You received a benefit using your AC frequent flyer number and you now want to enter another number to credit to a different program.
The agent was right!
You fly with your AC upgrade or you lose the upgrade ...and credit to the competition.
You can't have it both ways.
The agent was right!
You fly with your AC upgrade or you lose the upgrade ...and credit to the competition.
You can't have it both ways.
#10
Join Date: Jun 2003
Posts: 1,934
Most of us would find this an extreme position.
#11
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I guess AC doesn't allow you to enter two FF numbers, one for credit and one for status?
#12
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
I guess you're going to say that similarly you shouldn't get MLL access or free bags or priority checkin or advance seat selection or anything at all, and that any FF program switch necessarily means numerous months of a gap in benefits.
Most of us would find this an extreme position.
Most of us would find this an extreme position.
A lot of these benefits you describe are Star A Gold. One receives them no matter who you credit your miles to....
eUpgrades is an AC program.
Nothing extreme about that.....
#13
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#15
Join Date: Oct 2003
Location: YYZ
Programs: UA1K2MM ACMME50 SQPPS HHDiamond Marriott Lifetime Titanium
Posts: 4,391
My upgrades have always cleared with UA MP # for FF credit. AC SE # for my SE benefits.
AC gets the lionshare of my fare instead of UA.