AC eUpgrade page down?
Feb 18, 2012, 11:09 pm
#1
Original Poster
Join Date: Dec 2011
Location: YYJ
Programs: AC*E
Posts: 66
AC eUpgrade page down?
I'm sitting in NRT trying to see if my upgrade cleared for today's AC 004 to YVR but the page keeps getting stuck. I've never gotten an email with previous upgrades so I think this is my only way of finding out. Anyone else having any luck? Alternativley, can anyone see how full J class looks?
Cheers!
Cheers!
Feb 18, 2012, 11:34 pm
#4
Original Poster
Join Date: Dec 2011
Location: YYJ
Programs: AC*E
Posts: 66
Feb 18, 2012, 11:37 pm
#5
Join Date: Jan 2002
Location: LHR, GLA and YVR
Posts: 1,684
This is troubling, I wanted to try and upgrade my daughter later tonight.
When you upgrade the first segment at 96 hours does AC keep your name on a list for the second segment?
Also, a bit confused about amount of eupgrades. It say 17 eupgrades from TLV-YYZ but it also says 17 for TLV - YVR.
If I go online tonight to upgrade the first segment, 17 segments will be deducted. Do you get charged more for that second segment if I have to go online @96 hours for her second flight? She has 2 hours between her flights.
It would be so much easier if both upgrade requests could be done at the same time. Thank you
When you upgrade the first segment at 96 hours does AC keep your name on a list for the second segment?
Also, a bit confused about amount of eupgrades. It say 17 eupgrades from TLV-YYZ but it also says 17 for TLV - YVR.
If I go online tonight to upgrade the first segment, 17 segments will be deducted. Do you get charged more for that second segment if I have to go online @96 hours for her second flight? She has 2 hours between her flights.
It would be so much easier if both upgrade requests could be done at the same time. Thank you
Feb 19, 2012, 12:05 am
#6
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Yes. It is down again.
They were down a couple of weeks ago and now I can't access my eupgrade account. Hope they fix it within a short time, or I would be quite mad of not being able to upgrade before I am in the air on a longhaul flight!!
They were down a couple of weeks ago and now I can't access my eupgrade account. Hope they fix it within a short time, or I would be quite mad of not being able to upgrade before I am in the air on a longhaul flight!!
Feb 19, 2012, 12:36 am
#7
Suspended
Join Date: Dec 2010
Posts: 4,153
Ask the concierge to do it for you
Feb 19, 2012, 5:07 am
#11
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
Still down.
But at least, when I called into the SE line, the agent could do it for me at her end. So it is not as bad as a little while ago when the same system broke and even the agents could not do the upgrades.
But at least, when I called into the SE line, the agent could do it for me at her end. So it is not as bad as a little while ago when the same system broke and even the agents could not do the upgrades.
Feb 19, 2012, 8:01 am
#14
Join Date: Jan 2012
Location: YYC
Programs: AC 25k, A3 *G, BA, Westjet Gold, Hilton Gold, Marriott Platinum
Posts: 125
Its been down since about 8pm Mountain time, I was in there just before that time and it worked but it died when I when in after that. Glad we have electronic upgrades!!
Feb 19, 2012, 8:07 am
#15
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
I just has to make a 5 minute call to Montreal from my Canadian cellphone from the Thai Lounge in BKK thanks to the technical difficulties.
If I don't get the e-upgrades that will be a waste of 10 dollars.
If I don't get the e-upgrades that will be a waste of 10 dollars.