Last edit by: WoodlandCreature
Who is eligible for Air Canadas Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
#616
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,186
Concierges have briefs with other leads throughout the day.
Sometimes they discuss passengers.
And then those names are related to the friends of those passengers.
Today, it was fine. Other times, it's a bit of an invasion of my privacy.
Sometimes they discuss passengers.
And then those names are related to the friends of those passengers.
Today, it was fine. Other times, it's a bit of an invasion of my privacy.
#617
Join Date: Apr 2004
Location: Toronto
Programs: AC SE 1MM, Bonvoy Lifetime Titanium Elite
Posts: 913
Had a great Concierge experience on Friday: Woke up to my FLL-YYZ being 6 hours delayed (mechnical plane through the Rouge routing into chaos), and a voicemail and an email from the Concierge with other/better options home. Due to meeting times, I wasn't able to use the best options, but was on a MIA flight that was only 2 hours after my original flight, so the delay was minimal because of a proactive Concierge team. My friend wasn't so lucky - we were both in J, but I got the last seat on the MIA flight (Y oversold), and he ended up getting home around midnight via YUL.
Love when the system works! (except the broken plane part
Love when the system works! (except the broken plane part
#618
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,158
I have it on good authority that YVR concierge can retrace a certain person's steps (Priority Pass cafe past security, Intl MLL, then check lost and found) to retrieve a missing Priority Pass membership card.
This....err.... THE person who lost if had been rushing to the YVR Gimli planetag miniDO and left it behind. Very grateful
This....err.... THE person who lost if had been rushing to the YVR Gimli planetag miniDO and left it behind. Very grateful
#619
Join Date: Sep 2009
Programs: AC SE; SPG Plat, Fairmont Plat
Posts: 251
Had a great Concierge experience on Friday: Woke up to my FLL-YYZ being 6 hours delayed (mechnical plane through the Rouge routing into chaos), and a voicemail and an email from the Concierge with other/better options home. Due to meeting times, I wasn't able to use the best options, but was on a MIA flight that was only 2 hours after my original flight, so the delay was minimal because of a proactive Concierge team. My friend wasn't so lucky - we were both in J, but I got the last seat on the MIA flight (Y oversold), and he ended up getting home around midnight via YUL.
Love when the system works! (except the broken plane part
Love when the system works! (except the broken plane part
#620
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
Reporting back on my FRA experience - ended up delayed out of YYC which cut the connection time to 30 minutes. Concierge was waiting for me and we quickly made our way - she spoke to someone at customs and they brought me through the diplomat line - 2 minutes. Spoke to someone at security and they put me at the front - 5 minutes. Got to our gate and there was a herd - she asked everyone to step aside and got me my boarding pass. Felt a bit funny with that part, especially because there were colleagues of mine from around EU at that gate waiting for the plane. They couldn't believe the special treatment.
Anyway, I was very pleased to have the assistance. No way I would have made that connection without her.
Anyway, I was very pleased to have the assistance. No way I would have made that connection without her.
#621
Join Date: Sep 2009
Location: YYZ
Programs: Hilton Diamond, Marriott Bonvoy Lifetime PE, AC Altitude SE100K-1MM
Posts: 308
Reporting back on my FRA experience - ended up delayed out of YYC which cut the connection time to 30 minutes. Concierge was waiting for me and we quickly made our way - she spoke to someone at customs and they brought me through the diplomat line - 2 minutes. Spoke to someone at security and they put me at the front - 5 minutes. Got to our gate and there was a herd - she asked everyone to step aside and got me my boarding pass. Felt a bit funny with that part, especially because there were colleagues of mine from around EU at that gate waiting for the plane. They couldn't believe the special treatment.
Anyway, I was very pleased to have the assistance. No way I would have made that connection without her.
Anyway, I was very pleased to have the assistance. No way I would have made that connection without her.
Last edited by SteadyAT; Feb 27, 2019 at 7:31 am Reason: typo
#622
Join Date: Jan 2005
Programs: AC SE100K MM, Accor Plat
Posts: 218
Two recent examples via e-mail.
1) I was on a revenue PNR - booked family on AP with IKK, called regular SE line to link PNRs and move family to be with me in preferred seating - first time no issue, second trip wanted to the same and agent was insisting on a fee (maybe true but I said in the past it's been waived) - couldn't get it done so I just emailed concierge and no problem
2) Booked TATL in PE, saw P space available to upgrade, R was 0, eup tool waitlisted me, sent an email and upgrade processed
1) I was on a revenue PNR - booked family on AP with IKK, called regular SE line to link PNRs and move family to be with me in preferred seating - first time no issue, second trip wanted to the same and agent was insisting on a fee (maybe true but I said in the past it's been waived) - couldn't get it done so I just emailed concierge and no problem
2) Booked TATL in PE, saw P space available to upgrade, R was 0, eup tool waitlisted me, sent an email and upgrade processed
#623
Join Date: Jun 2018
Location: YVR
Programs: AC SE100K, Bonvoy Platinum Elite, IHG Gold, Hertz 5*
Posts: 2,132
I had made the request. I was told they would have been there anyway but who knows about that part.
#624
Join Date: Jun 2004
Location: I'm From Here
Programs: AC*SE & MM/*Wood Gold/HHonors Diamond/Marriott Silver/AirMiles Gold
Posts: 4,554
#625
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,392
#626
Join Date: Mar 2007
Location: Toronto
Programs: AC SE100K, Emerald Exec, HHG
Posts: 631
These recent posts give me hope that the concierge service still exist at AC. My recent experiences led me to believe it was terminated for 2019. the wait times have increased to a point where its unusable if you are in transit. If you are in transit and are waiting more than 15 minutes, it likely you'll need to hang up because you either need to speak to the counter, go thru passport control, go thru security, or the seatbelt sign is on. Email is even worse; emails are not being responded to for 8+ hours. I only need this service for irrops, and they never seem to be available during these times. We can blame it on the weather, but that's really the purpose of this white glove service. </end rant>
#627
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,405
Two recent examples via e-mail.
1) I was on a revenue PNR - booked family on AP with IKK, called regular SE line to link PNRs and move family to be with me in preferred seating - first time no issue, second trip wanted to the same and agent was insisting on a fee (maybe true but I said in the past it's been waived) - couldn't get it done so I just emailed concierge and no problem
2) Booked TATL in PE, saw P space available to upgrade, R was 0, eup tool waitlisted me, sent an email and upgrade processed
1) I was on a revenue PNR - booked family on AP with IKK, called regular SE line to link PNRs and move family to be with me in preferred seating - first time no issue, second trip wanted to the same and agent was insisting on a fee (maybe true but I said in the past it's been waived) - couldn't get it done so I just emailed concierge and no problem
2) Booked TATL in PE, saw P space available to upgrade, R was 0, eup tool waitlisted me, sent an email and upgrade processed
#628
Join Date: Apr 2011
Location: YYC
Programs: AC SE 1MM, Marriott Ambassador
Posts: 3,392
These recent posts give me hope that the concierge service still exist at AC. My recent experiences led me to believe it was terminated for 2019. the wait times have increased to a point where its unusable if you are in transit. If you are in transit and are waiting more than 15 minutes, it likely you'll need to hang up because you either need to speak to the counter, go thru passport control, go thru security, or the seatbelt sign is on. Email is even worse; emails are not being responded to for 8+ hours. I only need this service for irrops, and they never seem to be available during these times. We can blame it on the weather, but that's really the purpose of this white glove service. </end rant>
Last edited by ridefar; Mar 1, 2019 at 11:47 am
#629
Suspended
Join Date: Aug 2018
Posts: 669
These recent posts give me hope that the concierge service still exist at AC. My recent experiences led me to believe it was terminated for 2019. the wait times have increased to a point where its unusable if you are in transit. If you are in transit and are waiting more than 15 minutes, it likely you'll need to hang up because you either need to speak to the counter, go thru passport control, go thru security, or the seatbelt sign is on. Email is even worse; emails are not being responded to for 8+ hours. I only need this service for irrops, and they never seem to be available during these times. We can blame it on the weather, but that's really the purpose of this white glove service. </end rant>