My YYZ-YOW flight was canceled today. My bags never showed up in YYZ (the YVR concierge said they would). YYZ baggage services told me it would take hours to get them, as they were holding them for my morning flight (and this was around 2230, so I wasn't waiting).

Anyway, I visited the YYZ concierge office (I had called them while in line at baggage services, but his final advice was to talk to baggage services), just to see if there were any other options for Ottawa. They were so nice. They offered me an amenity kit (baggage services already had done that), and offered a hotel voucher (!!!) for a weather delay. I declined, but that was pretty awesome. I know I've only had one experience so far, but I have nothing but nice things to say about the YYZ concierges :p

I had also been automatically rebooked on a flight tomorrow, but I don't know if that was done by a concierge or someone/something else.

Now, as a consequence of not having bags, and checking the closet at my dad's, I have two options for tomorrow:
1. FlyerTalk t-shirt I've been wearing all day (i.e. dirty/smell)
2. A Star Trek tunic from a Halloween costume (I probably can't carry on the phaser though)

I'm seriously considering the second option :p

What, no other polyester outfits? :p:D

I opted for the first option. I don't mind standing out in a crowd, but I don't want the whole airport to think I'm crazy :D

My family member's baggage did not make the flight yesterday. Called SE baggage #. Place of Residence being Australia even though he is staying with me not an hotel, needs change of clothes & toiletries & : They authorised $100.00 spend for 24 hours for essentials. If it does not arrive by tomorrow another $200.00 for J booking.

Did the concierge in YYZ not give you this info? Even if you are staying with your father, since YYZ is not your place residence you are entitle to $100.00 of spend if your ticket was in J. $60.00 I was told if in coach.

By the way SE Baggage TEL# is in Contact numbers when you log into your account.

Go Shopping!

First option? You think they won't? :D

They did not tell me that. It's an upgraded Y ticket.

It looks like my bags may not have been loaded onto the YOW flight, so I'm definitely going to ask for something if they don't show up here.

I couldn't really have bought much last night anyway. Nothing was open the hours I was in Toronto :p

Thanks for the info!

You won't get any money for toiletries or clothes unless you buy something - so definitely go shopping and get yourself a new shirt/socks and hang onto the receipts - confirm with AC concierge too just so you know your limit - last time mountainboy had this happen to him I sent him out shopping for wool shirts in DUD immediately so that he had receipts for that day - as his luggage has been tracked and may be delivered the next morning. But ended up taking >2 days so I think he got $400 authorized spend. His credit card though also covered delayed luggage if needed.

As I have noted before YYZ concierge are not helpful . If I need help I always contact YVR concierges. They are very knowledgeable & go the extra mile to resolve the issue. A 5* team.

You have go & buy the items you need & submit the original receipts. As the other poster noted it has to be done before your baggage is delivered to you.

I was on IST-YYZ on friday and my YYZ-YWG was being delayed,delayed,delayed. I talked to YYZ Concierge and they were very helpful, protected me on Saturday morning flight and got me a hotel room and meal voucher. The only thing that I thought was strange was that they didn't offload my baggage and they told me that it would be going through and to pick it up in YWG when I landed. They also asked me to check the next morning to be sure. When I checked in the morning the concierge told me that they must have offloaded the baggage as they would NEVER load it on the plane if I was offloaded. blah blah blah. After we found out that it had been loaded and left during the night I told her that I would pretend I didn't hear her speech. LOL. She was not the friendliest concierge however the 2 concierges I dealt with the previous evening were 2 of the best. I dont have much opportunity to deal with them but generally and especially the ones in YWG are excellent

JUST to be clear... they offered you a hotel voucher EVEN if you did not purchase On My Way???

Or was it just a discounted hotel?

They didn't use weather as an excuse?

I'm pretty sure I got hotels on a several weather related delays, as an SE. The best thing the concierge ever did for me (I believe it was YYZ) was to leave me a hotel voucher taped on the concierge office door so that I wouldn't have to wait in line when I got into YYZ at 2 a.m.

Correct. They offered me a hotel voucher. They did not use weather as an excuse.

I've had regular agents give me hotel vouchers for acts of god before.

[QUOTE=canadiancow;22009116]
1. FlyerTalk t-shirt I've been wearing all day
2. A Star Trek tunic from a Halloween costume


Living in SFO, going to YOW you did not choose option 2, seriously?

Just got a call from the YOW concierge. They have my bag. I definitely need to buy another box of chocolates.

My first trip as SE has had a few problems, but it's also down me how incredible the concierges are.

I know who I'm crediting to next year, starting with my flights on January 1. I was previously undecided.

I'm flying out of YYT today (via YYZ and YVR to SYD) and it looks like things are getting messy with cancelled/ delayed flights. Since there's no concierge at YYT, if I need help with flights out of here, should I contact a concierge at another airport? Or is it better to call the generic SE line or wait to talk to a regular agent at the YYT counter?