Last edit by: WoodlandCreature
Who is eligible for Air Canada’s Concierge service?
- Super Elite, 24/7, via phone or email.
- Those booked into Signature Class, "at the airport".
- More details here: https://www.aircanada.com/ca/en/aco/...-services.html
In which cities are Concierge services available?
- For a no-longer up-to-date list, check the link above.
How do I contact a Concierge?
- Remotely:
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- There are per-airport email aliases as well, unpublished, but following an obvious pattern if you interact with them.
- For Others: You don't.
- For SE: From the app, click your virtual Aeroplan Card and Customer Support. Email and phone numbers for Super Elite are shown.
- At the airport:
- They are wearing black AC uniforms.
- The following Canadian airports are known to have accessible, landside, offices, all relatively nearby the check in desks: YVR, YYC, YYZ, YOW, YUL
- Others: Good luck. Priority check in agent, or MLL agents, may be able to trigger one to materialize.
What exactly can/does the AC concierge do?
#496
Join Date: Aug 2015
Location: YYZ
Programs: AC SE MM; SPG Plat
Posts: 424
Andrea at FCO was awesome on my recent trip - met me before I even got off the plane on arrival, helped me (and wife and son) through to passport control. Then said hello before I'd even got to the check-in counter on my return flight, helped us through fast track and later got us onto the plane first. It definitely saved us considerable time and stress.
Additional fact that I'm sure was a factor in helping us out so much - my son is disabled and uses a wheelchair, so it's not a normal travel experience. Which makes Andrea's assistance even more valuable and appreciated.
Additional fact that I'm sure was a factor in helping us out so much - my son is disabled and uses a wheelchair, so it's not a normal travel experience. Which makes Andrea's assistance even more valuable and appreciated.
#497
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,439
I still don't like the 1-800 call centre business. Landed at YYT at 1:30 am last night. Forgot my cellphone on the plane - not the first time. Phoned the concierge, pressed 1 for "day of travel" and left a message. This morning I woke up to find 2 phone messages. One from the concierge desk giving me detailed directions on how to use the lost luggage button on the website which, according to them, is the only way to locate lost items. The other was from the baggage guy at YYT telling me I'd left my cellphone in my seat and should come by and pick it up. YYT staff are the best!
#498
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,293
The most intelligent cow in the world took his amenity kit out of his backpack, because he's getting TWO more this weekend!
This cow is now on a 321 SFO-YYZ without an amenity kit.
The amazing concierge, Jay, managed to get me some ear plugs.
SFO FTW.
This cow is now on a 321 SFO-YYZ without an amenity kit.
The amazing concierge, Jay, managed to get me some ear plugs.
SFO FTW.
#499
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
I used the concierge's computer to book a flight the other day. (I arrived at the airport without a flight booked)
#500
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,293
I got off at MUC, and the same concierge as two weeks ago had a sign. Not with my name though, so I just kept walking.
However, she ended up on the escalator beside me (I guess Mr. Whatever didn't show up?).
Me: Good morning
Concierge: Good morning.........oh Mr Kennedy! I saw your name on my list! One day, you'll have to explain to me why you do this.
Me: look at the cost of my ticket
Concierge: Ah we wondered if that was it.
At least concierges are interested. I practically have another "I work at the airport" story from trying to get this BP printed
However, she ended up on the escalator beside me (I guess Mr. Whatever didn't show up?).
Me: Good morning
Concierge: Good morning.........oh Mr Kennedy! I saw your name on my list! One day, you'll have to explain to me why you do this.
Me: look at the cost of my ticket
Concierge: Ah we wondered if that was it.
At least concierges are interested. I practically have another "I work at the airport" story from trying to get this BP printed
#502
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
Great service at YYC
I have had great pleasant and professional sevice from Claude at YYC, checking on an ongoing frustrating luggage issue for me. Made calls for me, called back and emailed. Then in YYZ got my first BMW concierge ride between domestic and international.
#503
Join Date: Mar 2014
Location: Canada
Programs: AC SE100k, Marriott Titanium Elite, Accor Platinum, National Executive Elite
Posts: 348
#504
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
#505
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,254
I got off at MUC, and the same concierge as two weeks ago had a sign. Not with my name though, so I just kept walking.
However, she ended up on the escalator beside me (I guess Mr. Whatever didn't show up?).
Me: Good morning
Concierge: Good morning.........oh Mr Kennedy! I saw your name on my list! One day, you'll have to explain to me why you do this.
Me: look at the cost of my ticket
Concierge: Ah we wondered if that was it.
At least concierges are interested. I practically have another "I work at the airport" story from trying to get this BP printed
However, she ended up on the escalator beside me (I guess Mr. Whatever didn't show up?).
Me: Good morning
Concierge: Good morning.........oh Mr Kennedy! I saw your name on my list! One day, you'll have to explain to me why you do this.
Me: look at the cost of my ticket
Concierge: Ah we wondered if that was it.
At least concierges are interested. I practically have another "I work at the airport" story from trying to get this BP printed
How. Do. You. Do. It.
#506
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,068
#507
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,293
That resulted in a sign with my name.
This time, she just happened to get on the escalator beside me, so I said hi.
The first time I met a YEG concierge was because I said "good morning" or something when DrunkCargo and I were walking away from the lounge. She said hi, I guess looked back, saw an SE tag, and then engaged us (and immediately knew which SEs we were).
I find being friendly is all it takes.
Heck, the YYZ TB MLL agent today was a former concierge (senior enough to get the easy jobsl now). She didn't seem to recognize my face, but as soon as she took my BP, she mentioned she remembered me. And she said I was always pleasant. I'm not sure I agree with that, but I'll take the compliment
#508
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,186
last week during EYW, I left my Surface laptop in the transborder connections security bin. Noticed and called while leaving YUL. I got a call an hour later from Pearson central lost and found asking me to finish identifying my property and authorize them to release it to the concierge.
When I landed back in YUL two hours later (on our second of three visits for the day), a concierge was running to a rapidair gate to pick up my Surface!
Later in the weekend my son and I were offloaded (mistake, as we gad a ton of connecting time) on the evening YYZ-LAS. A supervisor was sent to our gate to help. Despite J having boarded full before we realized, two unhappy employees were downgraded and two more had to be moved around. We got our original bulkhead seats.
THESE are reasons we will work to re earn status. Without this I am certain that both of the above issues would have ended very poorly.
When I landed back in YUL two hours later (on our second of three visits for the day), a concierge was running to a rapidair gate to pick up my Surface!
Later in the weekend my son and I were offloaded (mistake, as we gad a ton of connecting time) on the evening YYZ-LAS. A supervisor was sent to our gate to help. Despite J having boarded full before we realized, two unhappy employees were downgraded and two more had to be moved around. We got our original bulkhead seats.
THESE are reasons we will work to re earn status. Without this I am certain that both of the above issues would have ended very poorly.
#509
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,293
#510
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,186
Thanks again for that save! I think we inadvertantly may have answered the "what happens if a SE is offloaded yet still makes their connection in time" question.. Still slightly different circumstances than a below MCT with an oversale / probable misconnect. Fixing both of our issues at two gates was much work for the gate agents than if they had shrugged and told us: "sit in Y" or "flight closed, take tomorrow's flight."